Have only made booking so far. Quite helpful, but price kept going up & varying from original price seen on website. Not a lot of information given & when queried told that it would be on our tra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is second time I m using the wise miser for trip booking i love the services and the most important thing I like is the payment option I booked 2 month before journey n paid in instalment so it... See more
Company replied
The bargain price he said he was giving was the same as British Airways. The price was 60 pence cheaper than British Airways, so its better to look at the airline's page before using discount websites... See more
Company replied
Pleasantly surprised having read mixed reviews. The sales assistant was extremely thorough - checked all options and found us a very competetive price with a good airline - sent us an email to confirm... See more
Company replied
Company details
Information provided by various external sources
The Wise Miser was established back in 2007 and since then we have grown from a specialist flight only to a full service online travel agency dedicated to finding the best deals for our customers. We work hard to refine our online search tools to make it easy for you to research prices and we have a dedicated team of professionals who are there to answer your questions and assist you in booking your travel arrangements. All arrangements are covered by ATOL 3448 giving you financial peace of mind.
Contact info
3 Princes Street, Mayfair, W1B 2LD, London
- 020 3011 3470
- info@thewisemiser.co.uk
- thewisemiser.com
3.5
Average
813 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Wise Miser
Dear Nirdosh
Thank you for your review.
Kind regards
Anita Hoxha
Customer services team
Good costumer service !!
Good costumer service. Staff is polite, with good communication skills and knows what he’s doing.
January 6, 2018
Unprompted review
Reply from The Wise Miser
Dear Maria
Thank you for your very positive review of our booking service.
We hope you have a lovely trip.
Kind regards
Anita Hoxha
Customer services team
booking went easy
booking went easy, polite and friendly. No problems
January 6, 2018
Unprompted review
Reply from The Wise Miser
Dear Sylvia
Thank you for your review.
Kind regards
Anita Hoxha
Customer services team
good efforts by JIM to arrive at …
good efforts by JIM to arrive at competitive offer price on Jetairways to Rajkot.
January 6, 2018
Unprompted review
Reply from The Wise Miser
Dear Jyoti
Thank you for your lovely review.
Kind regards
Anita Hoxha
Customer services team
Brilliant price and five star service!
Saw price of flight and rang"...half expecting the price to double as that has often been my experience. However, I was pleasantly surprised. Jim the agent was most helpful and managed to sort our flights in no time at all with the minimum of fuss. Five star service from the Wise Miser? Thank you and well done!
January 4, 2018
Unprompted review
Reply from The Wise Miser
Dear Nettie
Thank you for your fabulous review, we are so pleased that you got the booking and dea that you wanted.
We hope that your forthcoming trip is an enjoyable one.
Kind regards
Anita Hoxha
Customer services team
Good customer service
January 4, 2018
Unprompted review
Reply from The Wise Miser
Dear Nomfusi
Thank you for your review.
Kind regards
Anita Hoxha
Customer services team
Given time to express my wishes and …
Given time to express my wishes and advised on available options with respect and a lot of patience
January 4, 2018
Unprompted review
Reply from The Wise Miser
Dear Blandina
Thank you for your review.
We hope you have a lovely trip.
Kind regards
Anita Hoxha
Customer services team
I received a quick
I received a quick, efficient service from Ron at Wise Miser. He was very helpful to find the right flight for me at a reasonable price. I received my confirmation email and receipt quickly. Would definitely recommend this agent to friends and family.
January 1, 2018
Unprompted review
Reply from The Wise Miser
Dear Lorraine
Thank you for your very positive review of the service that our Ron provided to you. We are thrilled that you will consider using us again and for your recommendation,this means a lot to us.
We hope that your forthcoming trip is an enjoyable one.
Kind regards
Anita Hoxha
Customer services team
Very good service from Nancy
December 30, 2017
Unprompted review
Reply from The Wise Miser
Dear Mrs Surpal
Thank you for your lovely review.
Kind regards
Anita Hoxha
Customer services team
Reply from The Wise Miser
Dear GN
Thank you for your lovely review.
Kind regards
Anita Hoxha
Customer services team
Very professional approach.Call was …
Very professional approach.Call was centred on appeasing me the caller.Would do business with them again.
December 29, 2017
Unprompted review
Reply from The Wise Miser
Dear Succo
Thank you for your lovely review.
Kind regards
Anita Hoxha
Customer services team
BE CAREFUL PEOPLE
SOME OF THE SO CALLED AGENTS ARE JUST AFTER YOUR MONEY AND THATS IT. BE CAREFUL IN THE FUTURE PEOPLE. AND I WILL NOT USE THEM AGAIN.
HARISH
December 28, 2017
Unprompted review
Reply from The Wise Miser
Dear Harish
Thank you for your review, we are sorry that you are disappointed with the booking service provided by our agents. Please do contact us with your booking details and comments on cs@thewisemiser.co.uk and we will certainly look into matters for you and liaise with you directly with a view to clarification and an amicable resolution.
Kind regards
Anita Hoxha
Customer services team
We were unable to book the hotel stated …
We were unable to book the hotel stated in the deal as it was overbooked. Citrus holidays were eager to find an alternative hotel,which eventually they did, and we are delighted.
December 28, 2017
Unprompted review
Reply from The Wise Miser
Dear Trenna
Thank you for your review, we do always try to get the best possible outcome for our customers in such situations.
We thank you for taking the time to share your thoughts with us.
Kind regards
Anita Hoxha
Customer services team
Very quick and professional service and …
Very quick and professional service and excellent value.
December 27, 2017
Unprompted review
Reply from The Wise Miser
Dear Shirley
Thank you for such a positive review.
We hope you have a great trip.
Kind regards
Anita Hoxha
Customer services team
Best service
December 23, 2017
Unprompted review
Reply from The Wise Miser
Dear Mrs Ali
Thank you for your lovely review.
Kind regards
Anita Hoxha
Customer services team
Ticket Booking
Ticket Booking
I got booked my ticket via online chat. Agent told me all options for booking. It took me some time but all was done peacefully with complete satisfaction
December 20, 2017
Unprompted review
Reply from The Wise Miser
Dear Rasheeda
Thank you for your review.
We hope you have a lovely trip.
Kind regards
Anita Hoxha
Customer services team
Happy customer
I always
Speak to someone named Andy at wisemiser and he's brilliant have been booking with Andy for quite a long time and he's so helpful , he's polite , he's really good at his job and nothing is to much trouble for him . I tried other companies but always go back to wisemiser .
I am one HAPPY customer thanks to Andy .
X Cheryl from Swansea
December 19, 2017
Unprompted review
Reply from The Wise Miser
Dear Mrs Nields
Thank you for your lovely review of the service provided by our Andy, we will pass on your comments to him as he will be very happy.
We hope that you have a lovely trip.
Kind regards
Anita Hoxha
Customer services team
Friendly, helpful service
We have booked many times with The Wise Miser and will continue to do so in the future. It is a nice change to actually speak to a person, rather than doing everything online! The staff are always very friendly and helpful and ensure the booking process is clearly explained. They are willing to go the extra mile to make sure you are satisfied.
December 19, 2017
Unprompted review
Reply from The Wise Miser
Dear Elaine
Thank you for your lovely review, it is wonderful to hear from repeat customers such as yourself. We are very happy that you continue to be pleased with our services, and we look forward to seeing you soon on another one of our holidays.
Kind regards
Anita Hoxha
Customer services team
Nancy was very helpful and patient with …
Nancy was very helpful and patient with me, price seasonally higher than normal but she did a great job.
December 18, 2017
Unprompted review
Reply from The Wise Miser
Dear Sir/ Madam
Thank you for your lovely review.
We hope you have a fabulous holiday.
Kind regards
Anita Hoxha
Customer services team
Abhi well experienced sales agent
Very good customer services
Quick processing & no time wasting
Very good impressions first time
December 17, 2017
Unprompted review
Reply from The Wise Miser
Dear Sir/ Madam
Thank you for your lovely review and comments.
We hope you have a fantastic holiday.
Kind regards
Anita Hoxha
Customer services team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.