Very prompt response after ordering the wall panels online and the next day I was emailed asking when I would like them delivered. I replied with the requested day but unfortunately my reply was m... See more
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Netherfield, Nottingham. James was a great help checking my measurements, explaining all of my options before we settled on a Oak engineered flooring which looks amazing now its down. Even after i h... See more
Company replied
I received a sample from The Wooden Floor Store and was really impressed with the quality. The wood looks premium and the finish feels durable. Delivery was quick and the sample was well-packaged, so... See more
Company replied
Faultless service received. Great customer service. Quick and easy to communicate by phone or email. Always ready to answer questions and give support. Sample orders arrive within a couple of days. Gr... See more
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Company details
Written by the company
20 years of experience supplying Solid and Engineered Wood, Laminate and LVT Flooring to both the trade and retail customers.
Contact info
11 Scotts Road, PA2 7AN, Paisley, United Kingdom
- 01418920022
- Info@thewoodenfloorstore.com
- thewoodenfloorstore.com
4.2
Great
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered on the 12th April
Ordered on the 12th April - payment debited on the 13th April. 10 days later, 22nd April, I am still waiting for my ordered to be fullfilled.
April 12, 2026
Reply from The Wooden Floor Store
Hi Pierre, thank you for your feedback, we have tried to reach you a few times via email if you could respond, not sure if our emails are going to your spam? The product has been ordered in from BerryAlloc (Belgium) directly for you so would be able to be delivered any day that suits you best.
Reply from The Wooden Floor Store
Thank you John this si great to hear many thanks
Part of my delivery was four days late…
Part of my delivery was four days late and I had to keep chasing. My flooring contractors had to come back to finish the job which ended costing me more and there was a shortfall in beading
February 25, 2026
Unprompted review
Reply from The Wooden Floor Store
Hi Ann, thank you for your feedback, the beading on the order was sent with a separate carrier (Fedex) as the beading is too long to be delivered on the pallet, due to risk of damage. I couldn't see any emails or notifications our side though that there was not enough sent, would you be able to forward on any email chain so we can come back to you please
Reply from The Wooden Floor Store
Thank you, Bill, for your kind feedback. If you need anything else, feel free to reach out!
Reply from The Wooden Floor Store
Thank you for your kind review. It's always appreciated if you need anything in the future, feel free to reach out.
Reply from The Wooden Floor Store
Thank you, Ava, for your kind review. It is always appreciated! If you need anything else in the future, feel free to reach out.
Ordered 2xsamples of the wall slatting
Ordered 2xsamples of the wall slatting, one in blue and one green. They’re both beautiful colours and really good quality so I’m having to make up my mind which to choose!
Service was excellent as the first samples didn’t arrive and some nice gentleman ordered them again for me which came the next day. 👍
March 15, 2026
Reply from The Wooden Floor Store
Thank you Helen that's great to hear and if you need any further assistance with placing an order please do not hesitate to let us know
Reply from The Wooden Floor Store
Thank you Oliver, great to hear. If you need any assistance placing an order or more information, please just get in touch
Reply from The Wooden Floor Store
Thank you Jean very pleassed to hear this and we appreciate your order
Reply from The Wooden Floor Store
Hi Alan, thank you for your feedback. As per our email, it appears the samples have been delivered today by Royal Mail. Are you able to confirm this, please? If the Royal Mail portal is incorrect, please let us know, and we can happily reissue your free samples. If you have now received and need any assistance or information on the products, please do not hesitate to let us know.
Thank you for confirming the samples were received yesterday and if you need any further assistance please do not hesitate to let us know
Excellent service from start to finish
Excellent service from start to finish. Floor looks amazing, would highly recommend.
February 28, 2026
Reply from The Wooden Floor Store
Super to hear Julie and glad your flooring is looking so well, great!!
Reply from The Wooden Floor Store
Hi Elena, thank you for your feedback. I can see my colleagues have replied to all your emails within an acceptable time frame. We appreciate your opinion, but we would not agree that there is anything wrong or of poor quality with the product, and have explained you're welcome to return. We are as per reply to you this morning awaiting the price to return the product from the haulage company and explained this would be organised from next week.
Wooden Floor Store Cheadle Branch
We ordered our floor from the Cheadle store and Ollie was fantastic. He was really helpful from the start and offered us some really good advice and tips which helped us make the right decision. We used the fitting service and everything went to plan and the quality of the work is really good. I would certainly recommend the Cheadle store.
February 2, 2026
Unprompted review
Reply from The Wooden Floor Store
Great to hear Peter, thats' fab and much appreciated
Goods delivery
Goods delivery
Items purchased is great but delivery was very poor, whether it was the choice of transporter but it has taken 3 days later than given dateand delivery did not arrive until 06-03-26 when I it would be 04-03 and themn 005-03 meaning that we had to stay available on both dates.
February 25, 2026
Reply from The Wooden Floor Store
Thank you Bill for your feedback we will definitely follow this up with the haulier. Many thanks for flagging
Really nice piece- considering buying it
February 21, 2026
Reply from The Wooden Floor Store
Thank you Janos, great to hear and if you need any help or further information please just get in touch
Communication not great
Ordered with 3-5 days delivery. After a week, only because I emailed to chase the order, I was informed that the delivery is more likely to be 3 weeks.
In reply to your response, I’ve checked my emails and junk and can’t find any email from you on 27th Feb or any other date to give me this information. I didn’t know the delivery time was likely to be 3 weeks (not 2) until you replied to my email asking what had happened.
Ok my apologies, I can now see you did email next day to say likely to be 2 weeks delivery, I genuinely couldn’t find this in my search. Upgraded the review to a 3 in view of this, but still disappointing that the website said 3-5 days delivery when I ordered which it clearly isn’t. Thanks though for getting back to me and apologies again for the error my end.
February 26, 2026
Reply from The Wooden Floor Store
Hi Mark, thank you for your feedback. I have checked the email chain (not sure if you missed part of this) but we contacted you on 27th Feb (day after your order) to advise stock was going to be ordered in from Quickstep and we advised this product was on circa 2 week lead time). As per our most recent correspondence to you, delivery is still scheduled for next week. Thanks
Thanks Mark, I have forwarded on the email chain again for your so you have it and can keep in touch with us via email too
They were very professional and sent…
They were very professional and sent samples quickly
February 25, 2026
Reply from The Wooden Floor Store
Thank you Michael, we really appreciate your feedback
Very good follow up customer care after…
Very good follow up customer care after initial online purchase
February 17, 2026
Reply from The Wooden Floor Store
Thank yo Allison, if you do need anything further please do not hesitate to let us know
Ordered samples
Ordered some samples which arrived very quickly - it makes it a lot easier to decide on flooring when you can check how the different types look in place.
February 24, 2026
Reply from The Wooden Floor Store
Richard, great to hear, if you need any advice or help with making a purchase please do not hesitate to let us know
Agreed over the phone to collect order on a Saturday only to be advised in-store that orders could not be fulfilled on a Saturday.
I paid deposit over the phone to hold 7 boxes of flooring in Belfast store as I was told there was only 24 in stock and it was a deleted line,I said that I would be in on the Saturday morning to see flooring and if I liked it to also collect.When I arrived at store on the Saturday morning I was advised that no orders would be fulfilled as there were no warehouse staff.i was also asked to call back early the following week to see if there was any stock left,I felt at the very least the call should have been from the shop to me.i do have to stress that the two staff I dealt with were both professional and in no way rude or unpleasant,however it is not a positive experience to take the time to call to a store on the understanding that an item you have left a deposit for will be available to collect only to be told not only is it not available to collect,but it also may be sold out.
I subsequently requested a refund and cancelled the order.
February 28, 2026
Reply from The Wooden Floor Store
Hi Jason, thank you for sharing your feedback. We sincerely apologise for the breakdown in communication — this falls short of the standards we strive to maintain, and we understand your frustration.
We’re pleased to hear that the team members you dealt with were professional, and we appreciate you highlighting this. Your comments have been taken on board, and we are reviewing our processes to prevent similar issues in future.
We’re sorry we missed the opportunity to support you on this occasion. Should you consider us again, we would welcome the chance to provide the level of service you should have received from the outset.
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