The Wooden Floor Store Reviews 483

I paid deposit over the phone to hold 7 boxes of flooring in Belfast store as I was told there was only 24 in stock and it was a deleted line,I said that I would be in on the Saturday morning to see flooring and if I liked it to also collect.When I arrived at store on the Saturday morning I was advised that no orders would be fulfilled as there were no warehouse staff.i was also asked to call back early the following week to see if there was any stock left,I felt at the very least the call should have been from the shop to me.i do have to stress that the two staff I dealt with were both professional and in no way rude or unpleasant,however it is not a positive experience to take the time to call to a store on the understanding that an item you have left a deposit for will be available to collect only to be told not only is it not available to collect,but it also may be sold out.
I subsequently requested a refund and cancelled the order.

Really pleased with the sample provided and the all process offered by ordering. Overall all very pleased.

Easy to order, fantastic quick delivery.
Fantastic product.

Propt and efficient service, good quality product bought vinyl flooring, good price would highly recommend

Very helpful and knowledgeable staff in store. Oak engineered wooden floor is gorgeous. Floor fitter spent a lot of time confirming details so it is a very professional and high quality installation.

After 2 weeks u still haven't received my samples that I paid for!

Recently purchased herringbone flooring from falcon Rd store. Geoff and all the staff were extremely pleasant and very professional. John who was recommended by Geoff to fit flooring was superb, he was punctual, pleasant and extremely tidy. A great experience all round. Thanks

Not received samples yet

Visited the Wooden Floor Company last Saturday and needed a new floor in a hurry. Spoke with Geoff who was amazing. He explained the flooring options that were available and gave us a fantastic deal on a solid wood floor.

He also spoke with a fitter to ensure that we could get our floor laid within the very tight ten day timeframe we had.

Overall, we had a great experience and exceptional service and support from Geoff and I could not rate his service and the company highly enough. I will certainly be back in future for any additional flooring I need and would encourage friends and family to go there anytime they need a new floor.

Many thanks Geoff

Anthony

Went in to the Netherfield branch in Nottingham and was given great advice from James the store manager, got a great deal on Herringbone flooring, would definitely recommend them.

Perfect, fast and efficient

Easy to order samples which arrived within days , super service

Decent company, great products. Delivery on time.

Good quality very helpful

Great samples, very timely and gave us (with the size of them) a fab idea of how it will look in our new kitchen. Thank you

Over a year ago we visited this store with my in-laws. It was dodgy and I advised everyone to stay away due to a unscrupulous staff member, even the buisnesses across the way are familiar to this.
That aside our neighbours have had some lovely floor fitted from here. They spoke highly of the staff (new) and advised us to go over. Originally we didn't want to and got a quote from Floor Giants down Lady bay. Unhappy and after feeling pressured we braced ourselves to go to The Wooden Floor Store in Nottingham just to mooch. Not to buy at all.

However as of right now I'm speechless at the service we have received. 100% customer focused from James. Reasons being -
We wasn't over sold on products we didn't need to use.
No pressure to buy, we was told to go home and check if the chosen floor would suit (our chosen one wouldn't suit the decor as pointed out so got a different one which was even cheaper from here and cheaper than our quote from Floor Giant).
Full explanation of the difference between certain types of flooring.
Beat the Floor Giant quote as mentioned and got the right product for coverage of our under floor heating.
We were listened to most of all and to top it off got a hot drink as well.

All this in the process of the store itself being dreadfully cold. James was on his own and had a couple of other people in. He apologised to us and others but didn't stress or rush anyone, he worked with us and got us our floor. Which is better than our neighbours!! Even after problems with delivery which was not the stores fault we received the relevant updates and built trust.

I'd say to anyone now if they are wanting flooring or even have questions go here.

Quick service, high quality samples .

Good quality steps and matching laminated floor. Happy with purchase.