The online customer service saved this experience. They were on hand instantly and answered all queries. The turnaround was quick, but the product as only partly delivered correctly with incorrect flo... See more
Company replied
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Review summary
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Very prompt response after ordering the wall panels online and the next day I was emailed asking when I would like them delivered. I replied with the requested day but unfortunately my reply was m... See more
Company replied
I received a sample from The Wooden Floor Store and was really impressed with the quality. The wood looks premium and the finish feels durable. Delivery was quick and the sample was well-packaged, so... See more
Company replied
I was sick and tired of the same flooring on the high street, then came across this gem. A great choice of flooring with a friendly salesperson. Their fitter, Charlie, was absolutely brilliant in f... See more
Company replied
Company details
Written by the company
20 years of experience supplying Solid and Engineered Wood, Laminate and LVT Flooring to both the trade and retail customers.
Contact info
11 Scotts Road, PA2 7AN, Paisley, United Kingdom
- 01418920022
- Info@thewoodenfloorstore.com
- thewoodenfloorstore.com
4.1
Great
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous service
Fabulous service, just bought the stair kit, 1 piece was damaged and I phoned them straight away and they organised for it to be replaced straight away, customer service was brilliant, thanks again will definitely order again
June 27, 2025
Reply from The Wooden Floor Store
Hi Angela, super to hear the stair kit worked well for you and apologies to hear of any damage to the original order but glad all was sorted swiftly for you
Reply from The Wooden Floor Store
Hi Eva, I am sorry to hear. We would be more than happy to help if we can. Can you email us your order number and we can have a look into this as I am struggling to find your order for flooring.
I didn't receive the samples I ordered…
I didn't receive the samples I ordered unfortunately.
June 21, 2025
Reply from The Wooden Floor Store
Hi Hayley, I can see the samples had been dispatched. Can you please confirm your address via email info@thewoodenfloorstore.com and we can resend.
Reply from The Wooden Floor Store
Hi Joyce, super to hear your feedback, really appreciate it
The company has quality flooring
The company has quality flooring, service and fast with delivery, any problems and they are quick to respond
Wouldn’t go anywhere else
June 17, 2025
Reply from The Wooden Floor Store
Hi Tracy thank you for your order, and great feedback much appreciated
Beautiful flooring and fitting can’t…
Beautiful flooring and fitting can’t fault it.
Everyone who visits comments on how nice the flooring is.
June 8, 2025
Reply from The Wooden Floor Store
That's great to hear Alison, brilliant to hear the flooring is well received by all who see it too!
At the end my floor arrived two days…
At the end my floor arrived two days after and Iam very happy with the service and the wood .
I would strongly recommend them and please apologize for the poor reviews on the first one but I thought it was taken too long and it wasn’t that way
June 20, 2025
Unprompted review
Reply from The Wooden Floor Store
We appreciate your feedback and happy all was delivered for you and if you need anything further please do not hesitate to reach out
Highly recommend
Flooring is great and delivered really quickly. Staff at the store were very helpful too
May 16, 2025
Reply from The Wooden Floor Store
Hi Suzie, this is great to hear, and we appreicate your order and feedback!
Reply from The Wooden Floor Store
Thank you Diana, for your feedback, and if you need any assistance with making an order or you have any queries, please do not hesitate to let us know!
Reply from The Wooden Floor Store
Thank you Alison we appreciate your feedback and if you need anything further please just let us know
Excellent service from the Hillington…
Excellent service from the Hillington team. Firstly, we visited a lot of floor stores and this wasn’t the biggest but it had the best selection. The staff gave us helpful advice to help us choose the right product and the right quantity. They were very flexible with deliveries and returns which meant we could take advantage of their sale. The herringbone LVT was fitted by their fitter Michael and looks superb. Really good to deal with a company that delivers such a good (and human!) service. Thanks to Alan and team :)
June 14, 2025
Unprompted review
Reply from The Wooden Floor Store
Thank you Anne super to here and much appreciated that all went well for you we really appreciate your order and your kind feedback
Reply from The Wooden Floor Store
Super to hear Vitalijs much appreciated
Flooring starts to break up after just two years.
Our flooring (Herringbone SPC flooring Hudson Bay Delta A) isn't lasting very well. It has started cracking at the joints, and several boards are starting to lift.
We have contacted THE WOODEN FLOOR STORE customer service and they have shown no interest in rectifying this problem.
I would not recommend this company.
January 30, 2025
Unprompted review
Reply from The Wooden Floor Store
Hi Tony, thank you for getting in touch. Could you confirm if your order was placed online or at one of our stores? If you could confirm please who you have contacted and we would be happy to look at this for you.
I'd give 10 stars if i could
I'd give 10 stars if i could! Absolutely fantastic service. Communication was great. All items recieved undamaged and safely packed. The quality of the wood is outstanding and so is the underlay. Would definitely recommend thank you 😀
June 2, 2025
Reply from The Wooden Floor Store
Thank you Paul for your great feedback we very much appreciate it and if you need anything further, please do not hesitate to get in touch
Reply from The Wooden Floor Store
Great to hear Joan much appreciated
Brilliant customer service
Brilliant customer service. Fast response. Accurate and helpful guidance. All in all 5 star. Extra mention for Jack.
May 28, 2025
Reply from The Wooden Floor Store
Thank you Andy, really appreicate the feedback, please let us know if you need anything further
Reply from The Wooden Floor Store
Hi Kathleen, thank you for your feedback. According to our records, the samples were sent, however, we would be happy to send them again. We will email you directly if you would like to look out for our email, so we can check we have all the correct details thanks
Fantastic customer service from David
Fantastic customer service from David, recently bought laminated flooring for bedroom I would highly recommend them to anyone, with great quality and good prices,
Roberto
May 27, 2025
Unprompted review
Reply from The Wooden Floor Store
Great to hear Roberto we really appreciate it, and thank you again for your order
Work of art
Great service within the store. Great selection and choices of floors. Highlight of the whole new wooden floor experience was Stuart and John. They are the guys who fitted the floor. Two tradesmen who know all about laying a floor. They were brilliant. The finished job is a work of art. Definitely ask for Stuart and John.
May 19, 2025
Unprompted review
Reply from The Wooden Floor Store
Super to hear Gerry thank you so much we really appreciate it and glad all went well for you
Good quality and price.
I'd just like to thank Peter and staff at The Wooden Floor Store for their help in purchasing new laminate for my large kitchen,their help and knowledge made it a pleasant experience.
Many thanks.
April 1, 2025
Reply from The Wooden Floor Store
Thank you David, we really appreciate your feedback and glad all went well for you, if you need anything further please just let us know
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