The Wooden Model CompanyReviews 

318
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including models, mugs, and t-shirts, often highlighting their excellent craftsmanship and detail. The delivery service is frequently commended for its speed and efficiency, with many people receiving their orders promptly, often the very next day. Reviewers also appreciate the careful packaging, ensuring items arrive in perfect condition, and the overall smooth and efficient service provided by the company. However, some people mentioned issues with product quality, such as faded prints on mugs or t-shirts not matching previous quality standards, becoming lighter and stretchier. Additionally, a few customers experienced inconsistencies with t-shirt sizes and one instance of a paid item not being delivered.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Quality

Consumers consistently express satisfaction with the quality of products, describing items like models and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought two mugs recently to replace two that I bought a number of years ago and that needed to be retired.Unfortunately one of the mugs had faded print on it. Not a complete deal breaker but I thoug... See more

Rated 5 out of 5 stars

Very good model, looks the part and is a realistic likeness of what it's supposed to be. Nice sheen sets it off, good finishing touch. Some similar sized models are more detailed, they are also 3 o... See more

Rated 5 out of 5 stars

Amazing communication as product was out of stock but all sorted very quickly and received day after! Highly recommended this company amazing products! Look forward to seeing them at RIAT25

Rated 5 out of 5 stars

Lovely customer service of the phone. Super fast delivery of item (literally the next day). Very happy when I received the item, gorgeous quality. Bought for as a leaving gift. A330 Airbus.


Company details

  1. Gift Shop
  2. Model Shop

Written by the company

The Wooden Model Company Limited, we are a family run business and have exhibited our products at Air Shows, Military Shows and Christmas Markets throughout the country for many years. We pride ourselves in offering a personal, friendly and often bespoke service supplying beautiful handcrafted mahogany models and much more. We supply Military Museums across the UK and Europe and our models are purchased by many military personnel for presentation gifts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(318)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fairey Swordfish gifts

Bought Fairey Swordfish mug and cushion for a 95yr old’s birthday. He used to service Swordfish and other aircraft in the 1950s, but the Swordfish was a special plane to him. Quality of both items excellent, well packaged and good delivery.

March 17, 2026
Rated 5 out of 5 stars

Euro fighter is 10 out of 10

I received a Euro fighter Typhoon as a gift and was so happy with it, i bought a further 2 planes. Prompt delivery and excellent quality models.
I can highly recommend.
Waiting for the F15 to be back in stock so i can add to my collection.

March 20, 2026
Rated 5 out of 5 stars

Product as described

Product as described. Quality excellent. Delivery on time. My husband delighted with his gift. He worked on Sunderlands in the RAF in Singapore during the 1950 -60's. Brought back many happy memories.

February 9, 2026
Rated 5 out of 5 stars

High quality models

High quality models with swift and tracked delivery.
Very much plan on buying more from them in the future :)

February 9, 2026
Rated 5 out of 5 stars

Excellent product and customer service

I bought two mugs recently to replace two that I bought a number of years ago and that needed to be retired.Unfortunately one of the mugs had faded print on it. Not a complete deal breaker but I thought I'd ring and have a chat with someone about a possible replacement/refund. The chap on the other end couldn't have been more helpful and within 2 days I got a replacement. So 5 stars for an excellent product and excellent customer service.

January 27, 2026

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