Very good service so far. Lewis was extremely helpful during the purchase process. No pressure selling, good knowledge of products. Lewis rang to discuss samples I had ordered and on selecting a produ... See more
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Sam and his team were extremely helpful and thorough explaining all our options to ensure we choose the correct flooring and colour to meet our needs. I am awaiting a quote but their prices seem ve... See more
Excellent advice on type of plank required for look I wanted. Good size sample. Order was kept until I needed it and then sent out, unfortunately the courier company let TWF Co down and order was dela... See more
Company replied
Excellent service, both pre-and after-sales from David and Tom. Helped with ordering the right supplies, and got us more flooring on short notice quickly when we needed it. The quality of the engine... See more
Company replied
Company details
Written by the company
Suppliers of premium engineered wood, laminate and no-vinyl tile flooring. We combine tasteful colours and grains with stylish plank sizes and surface finishes. All of our products use responsibly-sourced European oak, with a patented easy-click installation system. German engineered to exacting standards. Choose matching scotia beading and door trims for a cohesive flooring system.
Contact info
Unit 17, Great Western Business Park, Mckenzie Way, WR4 9GN, Worcester, United Kingdom
- 01905340238
- sales@thewoodflooringco.com
- thewoodflooringco.com
4.5
Excellent
40 reviews
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Very good service so far
Very good service so far. Lewis was extremely helpful during the purchase process. No pressure selling, good knowledge of products. Lewis rang to discuss samples I had ordered and on selecting a product he created a helpful link to make the purchase process easy. Thank you
August 27, 2024
Great set up.
Sam and his team were extremely helpful and thorough explaining all our options to ensure we choose the correct flooring and colour to meet our needs.
I am awaiting a quote but their prices seem very reasonable against some of the other places I have looked and its a local company which is very important to me.
July 6, 2024
I got sent two samples instead of three…
I got sent two samples instead of three as one out of stock but I was disappointed I didn’t get a similar replacement and also the samples I did get were so small that I couldn’t get an idea if I liked it in the rooms I want to lay it.
June 17, 2024
Great service
Very helpful on the telephone so that I understood the products. Quick delivery of free samples.
January 26, 2024
Beautiful flooring
We got some engineered oak wood flooring and it's beautiful. The Wood Flooring Co. were very quick to respond to all my questions and the flooring was delivered promptly.
December 12, 2023
Helpful advice and communication
Helpful advice and communication. Flooring easy to lay and looks great
November 28, 2023
Easy to order and samples arrived…
Easy to order and samples arrived promptly. Good sized samples too, so enabled us to decide the best one for us.
August 28, 2023
Highly recommend.
Great company, would definitely come back for future projects. Sound advice and great customer service both before and after. Stunning new floor.
July 23, 2023
Reply from The Wood Flooring Co.
That's great to hear! So glad our team could help and we hope you enjoy your new floor for many years to come! :)
Reply from The Wood Flooring Co.
That's good to know, let us know if you need any more assistance or advice when making your flooring choice :)
Prompt arrival of samples and friendly…
Prompt arrival of samples and friendly service when visiting showroom.
June 20, 2023
Reply from The Wood Flooring Co.
Thank you for your kind feedback
So far so good!
So far so good!! All samples delivered within a reasonable time, unlike some!! All requests have been met. Yet to make a decision , but those samples received appear to of good quality and finish.
June 21, 2023
Reply from The Wood Flooring Co.
That's great to hear, we hope the samples help you when deciding on your new floor!
Fast delivery
June 7, 2023
Excellent advice on type of plank…
Excellent advice on type of plank required for look I wanted. Good size sample. Order was kept until I needed it and then sent out, unfortunately the courier company let TWF Co down and order was delayed, however David sorted and was only a day late. My joiner said flooring was good quality and easy to fit. Overall the floor looks great fitted and I would not hesitate to recommend The Wood Flooring Co.
May 4, 2023
Reply from The Wood Flooring Co.
Thank you for taking the time to leave such a positive review, it means a lot to our team to know we are doing a great job. We hope you enjoy your new flooring for many years to come!
Very disappointing experience- company…
Very disappointing experience- company has no care for customer service - even after their error. Placed a large order on 13th May, was told all in stock and offered a delivery date. They emailed 15th to say something not correct in stock held in the warehouse and hence delayed until after 22 May. Lost time at work and lost fitter. But I thought OK this can happen and asked for delivery before end of May, was told no problems for 30th or 31st. Company called on 26th to ask me to either pay more for delivery for 30th and they could not guarantee delivery for 31st. Even though delay was their fault. Have decided to cancel whole order as trust is broken... lost faith that after service would be rubbish. Earlier posts also express poor logistics.... please avoid this company as they break agreements.
May 30, 2023
Unprompted review
Reply from The Wood Flooring Co.
We are sorry to hear you were not happy with your experience. It is true that we did not have stock when you placed your order, however you were contacted the very same day and notified that we were expecting stock w/c 22nd May. You asked if it could be with you by the 31st May at which point you were told that we would try, but certainly no guarantees could be made until we had your material in our warehouse.
Your material arrived with us that week as anticipated and you were promptly called to arrange delivery. Our standard delivery is 2-3 days, which would have arrived to you between 30th May - 1st June (the 29th was regrettably a bank holiday). However you stated that if you didn’t have it by the 31st May you would cancel the order and reject delivery. Although the order would most likely have arrived with you by this date, this is not something we could guarantee since deliveries are unfortunately out of our control. We gave you the option of upgrading to Next Day delivery but this was not something you wanted to do. Consequently you opted to cancel your order.
We regret the misunderstanding in this case, however we believe we have been extremely transparent regarding the lead times throughout the order process and did everything within our control to provide an honest and efficient service. We strive to improve our services continuously and appreciate the opportunity to address your concerns.
Quick and professional.They have one of…
Quick and professional.They have one of the best products on the market
April 17, 2023
Reply from The Wood Flooring Co.
That's great to hear, thanks so much for taking the time to review us
Reply from The Wood Flooring Co.
Thanks so much for the review, hopefully it will help you to decide on your favourite!
Let down by choice of courier
Let down by choice of courier. One week later still no floor and delivery was expensive but I do appreciate my order was less than the minimum order value.
April 3, 2023
Reply from The Wood Flooring Co.
Hi Tracey, we have looked into this and see that it was an additional pack that was sent out to you following your initial larger flooring order. We agreed to send this out via standard courier rather than on a pallet (our usual method of delivery) to keep the cost lower for you.
Unfortunately we have very little control over the courier network and sometimes delays do happen that are out of our control. We apologise that this was the case in this instance and hope you are pleased with your overall experience with our team.
I ordered samples of the parquet…
I ordered samples of the parquet flooring. It arrived quickly. Thank you
February 13, 2023
Reply from The Wood Flooring Co.
Thanks for taking the time to review us!
Reply from The Wood Flooring Co.
Thanks for the lovely review, so glad our team were helpful
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