I bought a medium warm king size duvet £270 because I wanted natural materials a few months ago and I thought I'd use it before commenting. So from the moment received it looked, felt well made and... See more
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Review summary
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Love WoolRoom. I cannot recommend them enough, they have been absolutely brilliant throughout and we love our big duvet. We have the summer duvet and I can sleep without waking several times due to ov... See more
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The Organic Washable 3-in-1 Wool Duvet - All Season is the best duvet that we've ever bought. Keeps you just the right temperature. Had a issue with the duvet contacted woolroom via web chat the advi... See more
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We’ve had our king size, medium weight, Deluxe Washable Wool Duvet for a couple of months now and and found that it’s really great for temperature regulation for both myself and my partner, as one of... See more
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Company details
Written by the company
Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done naturally.
Better Sleep, Naturally!
Written by the company
- We passionately believe in helping people enjoy the benefits of life changing sleep, naturally
- For anyone who wants to enjoy better sleep, Woolroom is dedicated to providing the right solution that is scientifically proven to promote better sleep, using the incredible natural qualities of wool to help people live healthier, happier lives.
Free Tracked Delivery and Free Returns*
Next working day delivery when ordered before 2pm!
All UK orders will be shipped with DPD Local on a next working day service, when ordered before 2pm. You will receive tracking information on the day of delivery and a one hour time slot for your convenience. We also offer a free returns service for customers within mainland UK.
Contact info
33-35 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01780 461217 / +1 855 255 4136
- info@thewoolroom.com
- thewoolroom.com
4.6
Excellent
21K reviews
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Reply from Woolroom
Hello
We appreciate your positive feedback and are delighted you are pleased with our product and service.
Best regards,
Woolroom
Great quality product
Great quality product, delivered quickly. Overall I’m pleased and would buy from them again.
March 2, 2026
Reply from Woolroom
Hello
We appreciate your positive feedback! We're glad you're pleased with the quality and quick delivery. We look forward to your next purchase.
Best regards,
Woolroom
Extremely Misleading "100 Night Sleep Trial" – Do Not Buy
I purchased the California King Wooly Mattress Topper in early May 2026 after being drawn in by their heavily advertised 100 Night Sleep Trial. Big mistake.
The topper arrived two inches too narrow (70" instead of the advertised 72") and significantly firmer than expected for a 4" wool topper. Naturally, I contacted them immediately to return it under the sleep trial. Their response? Denied. They claimed I didn't qualify because I hadn't also purchased a mattress protector with the topper.
What makes this especially frustrating is how poorly this critical condition is disclosed. On the product page, they loudly promote the "100 Night Sleep Trial" as a major selling point near the top, but the requirement to buy an additional (expensive) protector is buried further down in a benefits list. It is not bolded, not highlighted, and not placed anywhere near the main sleep trial claim or Add to Cart button. This is textbook misleading advertising.
Their customer service was polite but completely inflexible. Even after I offered to buy the protector immediately to qualify for the return, they still refused. Multiple emails later, they continue to hide behind their fine print instead of doing the right thing.
Woolroom markets this product with a big "risk-free" promise that is anything but risk-free. They essentially trick customers into a non-returnable purchase unless you also buy their overpriced protector.
As a consumer in British Columbia dealing with a company that has an office in Montreal, I will be filing complaints with both Consumer Protection BC and Quebec’s Office de la protection du consommateur.
Save your money. This company’s “sleep trial” is a joke. Look elsewhere for a mattress topper.
April 30, 2026
Reply from Woolroom
Hello Tony,
Thank you for taking the time to share your experience. We're sorry to hear that your mattress topper did not meet your expectations and that you were disappointed with the outcome of your return request.
We understand your concerns regarding the product dimensions, comfort level, and the eligibility requirements associated with our sleep trial. We recognise that clear communication of trial terms is important, and we appreciate your feedback about how this information was presented during your shopping experience.
We're also sorry that, despite your discussions with our customer service team, we were unable to reach a resolution that met your expectations. While our team must follow the terms of our policies consistently, we understand how frustrating this situation has been for you.
Feedback such as yours is valuable and helps us evaluate both our customer communications and overall experience. Thank you for bringing these concerns to our attention, and we wish you the very best in finding a sleep solution that better suits your needs.
Kind regards
Woolroom
Great quality product very pleased and…
Great quality product very pleased and excellent service too.
April 30, 2026
Reply from Woolroom
Hello
We're so pleased you're happy with the product's quality and our excellent service. Thank you!
Best regards,
Woolroom
Reply from Woolroom
Hello
We appreciate your positive feedback on our quality products. We are grateful for your support.
Best regards,
Woolroom
After 4 months of use.…
I’ve been using my machine washable wool comforter for several months now and still love it! I’m glad I didn’t get the heavier one as it would have been much too hot, even in the winter. I love that there’s no smell or odor like I had with my previous genuine down comforter, and I love that I have natural, breathable materials next to my body when I sleep. Highly recommend this product!
February 19, 2026
Reply from Woolroom
Hello
We're so pleased to hear you love your machine washable wool comforter! It's wonderful that our natural, breathable materials provide such comfort and that you appreciate the absence of odor. Thank you for your high recommendation.
Best regards,
Woolroom
Ordered online
Ordered online, items delivered in the timeframe stated by delivery company. Very pleased with process, as well as quality of items purchased.
May 23, 2026
Reply from Woolroom
Hello,
Thank you for your review.
We are so pleased to hear that your order arrived within the expected timeframe and that you are also happy with both the process and the quality of the products you purchased.
We truly appreciate your support.
Kind Regards,
Delightful light, natural fibres. I chose the deluxe wool duvet 4.5 tog…
I chose the deluxe wool duvet 4.5 tog and I find it perfect for the spring and summer months. It is machine washable so that is a bonus. You can tell it is a quality item. I prefer natural fibres so this duvet fits the bill. Far fewer hot sweats at night now due to the real wool. Thank you for making this excellent duvet.
April 29, 2026
Reply from Woolroom
Hello
We are so pleased you find our deluxe wool duvet perfect for spring and summer! It's wonderful to know the natural fibers help with hot sweats and that you appreciate the quality and washability. Thank you for your kind words.
Best regards,
Woolroom
Perfect fit
Fabulous mattrass cover fits perfectly no moving or flipping off mattrass great buy i love it
April 28, 2026
Reply from Woolroom
Hello Elaine,
We're so glad to hear you love your mattress cover and that it fits perfectly! Thank you for your wonderful feedback.
Kind regards,
Woolroom
I was not happy with first set of…so they bamboozled me into a second set I cant return
I was not happy with first set of pillows I ordered, contacted them for a return, the rep talked us into trying a different (more expensive) set of pillows. didn't like them, tried to return them and found out we can't return exchanged items. Never was told this when we agreed to try the 'upgraded' pillow and would have just processed the return as it would have been too risky to take a chance on second set of pillows. At this price I wouldn't have taken that risk. Kind of a shady way to bamboozle customers into being stuck with a more expensive product. Plus pillows are like sleeping on stones.
May 26, 2026
Unprompted review
Reply from Woolroom
Hello Tami.
Thank you for sharing your experience. We're sorry to hear that you were disappointed with both the product and the returns process.
We understand how frustrating it would be to discover that exchanged items are not eligible for return, particularly if that information was not clearly communicated when the exchange option was discussed. Transparency is important, and we appreciate you bringing this to our attention.
We're also sorry that the upgraded pillows did not meet your comfort expectations. Pillow preference is highly personal, and we recognize that what works well for some sleepers may not be the right fit for others.
Your feedback regarding both the communication around exchanges and your experience with the product has been shared with our team for review. Thank you for taking the time to let us know where we can improve.
Kind regards
Customer Service is great
Customer Service is great. I had to return the comforter because it was too warm for my summer time needs but it felt like a great quality wool comforter and I will recommend it to friends and family in other parts of the country. Thank you
-Joseph
March 31, 2026
Reply from Woolroom
Hello,
We appreciate your kind words about our customer service and the comforter's quality. We are glad you would recommend it to others!
Best regards,
Woolroom
LUMPY AND CRUMMY!
LUMPY AND CRUMMY!
I wanted to like Woolroom's pillows. The wool came clumpy and with debris (twigs, etc.) inside each pillow case X 3. This unfinished process of wool makes customers shred the wool by hand. It's very tiresome and time consuming. Once you sleep on the pillow it clumps up again making it uncomfortable to sleep on. I was passed their 30 day return policy. Customer service embarked on the 30 day limitation so much that they can't provide a solution to the clumpiness. Their distasteful attitude far exceeded any refund. A big waste of money!
May 18, 2026
Unprompted review
Reply from Woolroom
Hello Lori,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our pillows did not meet your expectations.
We understand your frustration regarding the condition of the wool filling and the ongoing clumping you experienced after use. Our wool products are designed to provide a natural sleep experience, but we appreciate that the level of preparation and maintenance required may not be suitable for everyone.
We're also sorry to hear that you were dissatisfied with your interaction with our customer service team. We strive to provide helpful and respectful support to every customer, regardless of whether a product falls within our return policy, and we're disappointed to learn that this was not reflected in your experience.
Your comments regarding both the product performance and the support you received have been shared with our team for review. Thank you for bringing these concerns to our attention.
Kind regards
Woolroom
Six weeks for delivery
The comforter is wonderful but it took six weeks from the time I ordered it until it was delivered with no notification from the company. I emailed multiple times and they gave me dates that weren’t met. Finally I attempted to cancel the order and it arrived a couple of days later. I’ve come to the conclusion that they intentionally don’t communicate how long it takes because people will cancel sooner. That was very frustrating.
March 31, 2026
Reply from Woolroom
Hello Andrea,
Thank you for taking the time to share your feedback, we’re really pleased to hear you’re happy with the comforter itself, but we’re very sorry for the frustration caused by the delivery experience.
We completely understand how disappointing it is when expected dates are not met. In this case, the item was subject to supplier restocking timelines, and we always share the earliest estimated date we’re given. Unfortunately, these dates can sometimes change due to supply delays outside of our control.
Regarding the cancellation request, we did confirm that the item was due in shortly and, as it arrived with us around that time, it was dispatched as soon as it became available in stock.
That said, we recognise that clearer updates throughout the process would have improved your experience, and we’re sorry that wasn’t the case here. We’re always working on improving communication so customers feel better informed at every stage.
If you’d ever like to discuss your order further, we’d be happy to help.
Kind regards,
Woolroom
Beautiful product and very speedily…
Beautiful product and very speedily delivered. The hypoallergenic qualities already helping my son. Great service.
April 28, 2026
Reply from Woolroom
Hello Alyson,
Thank you for your 5 star review. We're so glad to hear you love the product and that it's helping your son! Thank you for your kind words about our service.
Kind regards,
Woolroom
Reply from Woolroom
Hello Paul,
We appreciate your positive feedback! We're glad you're happy with the product and delivery.
Kind regards,
Woolroom
The v angle wool pillow is wonderful
The v angle wool pillow is wonderful. I have tried many types of pillows and this one works great, plus it's all natural. I don't care much for the pillow case. Before i received the case i I liked sleeping with my head sunk between the v of the pillow, the case fits very tight and doesn't allow for that nice sink hole. So I don't t zip it all the way.
I feel the case is overpriced, the zipper seems like cheap quality that won't last long and I fear with the case being fairly tight that it could shrink even more, therefore I hang dry mine.
It would be nice if the pillow had an inner case so one could easily wash the quilted case, of which I much prefer over the white case.
Delivery on the pillow was fast, receiving the case was slow.
I would greatly recommend the wool pillow!
March 27, 2026
Reply from Woolroom
Hello Dori,
Thank you so much for your thoughtful and detailed review! We’re delighted to hear that the V shape Wool Pillow has been such a great fit for you and that you’re enjoying the natural wool comfort and support it provides.
We also truly appreciate your honest feedback about the pillow case. Your comments regarding the fit, zipper quality, and washability are very helpful, and we’ll be sure to share them with our product team as we continue improving our designs. We understand how important comfort and practicality are, especially when it comes to sleep products used every night.
We’re glad the pillow arrived quickly, though we’re sorry the pillow case delivery took longer than expected. Thank you again for your recommendation and for taking the time to share both the positives and areas where we can do better. We hope your wool pillow continues to provide many restful nights ahead!
Kind regards,
Woolroom
Reply from Woolroom
Hello,
We appreciate your positive feedback. We are so glad you are happy with our product and service.
Best regards
Woolroom
Reply from Woolroom
Hello Lindsey,
Thank you for your 5 star review. We are so glad you enjoyed our product and service. Thank you for your kind words!
Kind regards,
Woolroom
Wool mattress pad does not regulate…
Wool mattress pad does not regulate heat. Requested refund one day past return window. Would not accommodate request.
March 29, 2026
Reply from Woolroom
Hello Pamela,
Thank you for sharing your feedback. We're sorry to hear that the mattress pad did not perform as expected for your sleep needs.
We understand how disappointing it can be when a product doesn't deliver the comfort or temperature regulation you were hoping for. We also appreciate your frustration regarding the timing of your return request and understand that missing the return window by a single day can feel particularly discouraging.
While our policies are in place to ensure consistency and fairness, we recognize that this experience has left you dissatisfied. Your feedback regarding both the product performance and the handling of your return request has been shared with our team for review.
Thank you for taking the time to let us know about your experience.
Kind regards
Woolroom
A quality wool throw at a good price
A quality wool throw at a good price. Very prompt delivery. Highly recommended.
April 8, 2026
Reply from Woolroom
Hello Hilary,
We appreciate your wonderful review! We are so pleased you found the wool throw to be of good quality and that delivery was prompt.
Kind regards,
Woolroom
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