This was a fairly last minute booking on a river cruise, at a very good price. THG really does offer first class tours, first class service, seemingly able to negotiate very good rates. In p... See more
Company replied
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Our trip was booked with helpful suggestions and extras requested and accommodated by Ailsa. Due to problems in Middle East our flights were changed and actually turned out better. Our holiday was sup... See more
Company replied
Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing m... See more
Company replied
Booking was easy and always able to speak to the same person Mandy who was very helpful and friendly. We’ve used bigger companies before but everything went accordingly to plan. The tour of S... See more
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Company details
Written by the company
Experienced, creative and on trend, we thrive to provide personalised luxury holidays to a multitude of destinations. We know that the world is a melting pot of diverse experiences and is ready to be explored. We offer holidays from the temples and tigers of Asia, to America’s glittering cities, the pristine white sands of the Indian Ocean and the gigantic skyscrapers of Arabia. Our website features a wide range of destinations and dream bespoke holidays, this is only a taste of what we have to offer. It’s our speciality to incorporate your personal flare and tailor-make your dream holiday. No itinerary is too big or too small. Our World Travel Experts are passionate in providing a personal service whilst providing outstanding value throughout your customer journey.
Contact info
Suite 3 RVB House New Mill Court, SA7 9FG, Swansea, United Kingdom
- 01792 482432
- enquiries@thgholidays.co.uk
- thgholidays.co.uk
4.7
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Brilliant customer service
Brilliant customer service, organisation and communication from the get go in very trying times…..Thank you Gareth, Gavin and Bev
March 9, 2026
Unprompted review
Reply from THG Holidays
Dear Mrs Stone,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.
We’re really pleased to hear that Gareth, Gavin and Bev were able to support you with clear communication, organisation and customer care.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Thank you again for your trust and support.
Best Wishes,
THG Holidays
Helpful and efficient!
February 26, 2026
Reply from THG Holidays
Dear Mrs Warren,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our service.
Your feedback will be passed on to our team!
Best Wishes,
THG Holidays
Just come back from Vietnam & Cambodia…
Just come back from Vietnam & Cambodia , the holiday was put together by Kerry at THG and the whole experience was absolutely superb. Excellent hotels at all destinations, great destinations and excellent excursions with great guides , all arranged by Kerry. Thanks for a great trip.
February 26, 2026
Reply from THG Holidays
Dear Mr Morgan,
Thank you so much for your lovely review. We’re delighted to hear that you had an amazing experience in Vietnam and Cambodia.
We are pleased to know that you enjoyed and that the guides helped make the trip even more special. Kerry will be happy to hear your kind feedback and to know that the itinerary she arranged helped create such a memorable holiday for you.
Thank you for choosing THG, and we look forward to helping you plan another amazing trip in the future!
Best Wishes,
THG Holidays
Fail to support stranded customers
We are stranded in Sri Lanka due to Qatar airspace closure. THG have been hopeless, unhelpful, lacking empathy and failing to comply with international legislation. Instead of supporting us with hotel, transport. Food. Etc, they say they will pay up to £159 which barely covers B&B and transfer and we must pay everything else and reclaim from insurers. This breaches legislation. Communication has been awful. Do not book with these cowboys!
March 2, 2026
Unprompted review
Reply from THG Holidays
Dear Mr Cunningham,
It is always disappointing to receive negative feedback at any time and more so in a period where we are working round the clock to try and support our customers in very difficult circumstances. We appreciate that people react to stressful situations in different ways, but we always hope that our customers react in a reasonable manner. This review is neither fair nor reasonable as we have been in almost constant contact since we first spoke to you regarding your booking on Sunday - on that occasion you made a point of thanking us for our swift response. We can assure you that we take our responsibilities seriously and are here to support our customers in any given situation.
Unfortunately, as the regional airspace is still closed you will need to stay in Sri Lanka until we are able to re-protect you on a suitable flight home. We are constantly monitoring this position to allow us to act quickly when there is a policy update or flights become available. Given we do not have our own aircraft you will appreciate that we can only work with Qatar Airways and their stated policy of managing significant numbers of people in a similar position. Until we have a flight for you, we are working with our local agents to give you several hotel options to accommodate you until we can get a confirmed flight. Our policy in situations of travel disruption beyond our control is that we will meet the cost of the first night’s accommodation and incidentals, and any further expense would need to be paid by you direct to the hotel and claimed on your travel insurance. We will continue to monitor the situation, keep you informed by email and via our local agents and will get you home as soon as possible.
Everyone has a right to their opinion but posting such unfair and inaccurate comments where a team of people are doing their very best to help you in all areas within our power is not helpful. We do not control international events, Qatar Airways or hotel availability but within what we do control we will continue to help you as best we can. Please remember that closing airspace is not our fault and that we can not force Qatar Airways to pick up the entire cost of any delay in Sri Lanka which is what you are asking for. We hope that you will reflect on these comments and realise that calling the people that are doing their best to assist “Cowboys” is insulting and suggesting we are in breach of legislation is slander.
Kind Regards
THG Holidays
a friendly helpful person on the end of…
a friendly helpful person on the end of the phone
February 13, 2026
Reply from THG Holidays
Dear Mrs Yates,
Thank you for your kind review! We're really glad to hear that our team member was friendly and helpful on the phone. Providing great customer service is very important to us, so it’s wonderful to know we were able to assist you.
We hope you have an amazing cruise and are here for anything you need in the meantime!
Best Wishes,
THG Holidays
Very helpful talking to Bev who has…
Very helpful talking to Bev who has sorted out our activities on a river cruise
February 13, 2026
Reply from THG Holidays
Dear Mr Hickey,
Thank you for your lovely review! We're so glad to hear that you received helpful and efficient service from Beverley.
We hope you have a fantastic trip and are here for anything you need in the meantime!
Best Wishes,
THG Holidays
Sri Lanka and Kerala
Booking was easy and always able to speak to the same person Mandy who was very helpful and friendly.
We’ve used bigger companies before but everything went accordingly to plan. The tour of Sri Lanka was brilliant , our personal guide/driver was excellent, all hotels good and lots of little extras.
The tour of Kerala was a different format , using a driver and local guides. The driver was young and fairly inexperienced but very reliable. Local guides were brilliant , hotels all very good and the day and night on the houseboat was excellent.
In summary, THG holidays were great and we would book again.
January 6, 2026
Unprompted review
Reply from THG Holidays
Dear Jane,
Thank you for taking the time to share your experience with us. We are delighted to hear that you had such a positive trip and that everything went according to plan.
It’s especially lovely to hear your kind words about Mandy — we’ll be sure to pass your feedback on to her.
We’re so pleased that you enjoyed your tour of Sri Lanka and that your personal guide/driver, hotels, and the little extra touches all contributed to a brilliant experience.
We look forward to helping you plan your next holiday.
Best Wishes,
THG Holidays
Rescheduled Umbria
You rearranged our holiday start date and it all worked seamlessly
October 17, 2025
Reply from THG Holidays
Dear Mr Akhurst,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that the adjustment to your holiday start date was managed seamlessly. Your satisfaction is very important to us, and we greatly appreciate you taking the time to share your experience.
We look forward to the opportunity to assist you again in the future.
Best Wishes,
THG Holidays
From booking to actual holiday we had…
From booking to actual holiday we had really excellent customer service from THG. Highly recommend.
December 5, 2025
Unprompted review
Reply from THG Holidays
Dear Mrs Coward,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We’re delighted to hear that you received excellent customer service from booking through to your holiday.
Your recommendation is greatly appreciated, and we look forward to assisting you again in the future
Best Wishes,
THG Holidays
Reply from THG Holidays
Dear Ms Bell,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our service.
Best Wishes,
THG Holidays
Reply from THG Holidays
Dear Mr Willis,
Thank you for the lovely review! We’re glad everything went smoothly and that you managed to bag a discounted holiday too.
We hope you had an amazing time away, and we’d love to help again in the future 😄
Best Regards,
THG Holidays
Reply from THG Holidays
Dear Mrs Cole,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service.
Your feedback will be passed on to our Sales and Product Team!
Best Wishes,
THG Holidays
Holiday booking to the Maldives
Hi the booking was very easy and on problems when I changed my flights to another airline so we could fly direct everything was done smoothly
October 10, 2025
Reply from THG Holidays
Dear Mr Channon,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We look forward to arranging your next holiday in the near future.
Your feedback will be passed on to our Team!
Best wishes,
THG Holidays
Another good experience
THG offer an excellent service from first contact through to delivery.
I have used them a number of times and have never been disappointed.
October 6, 2025
Reply from THG Holidays
Dear Mr Wilson,
Thank you for your lovely review! We're so glad to hear that you received excellent service from our team.
We look forward to arranging your next holiday in the near future.
Have a fantastic trip!
Best Wishes,
THG Holidays
Information accurate
Information accurate, flights, transfers and hotel booking all when to plan.
September 19, 2025
Reply from THG Holidays
Dear Mr Peach,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We look forward to arranging your next holiday in the near future.
Your feedback will be passed on to our Team!
Best wishes,
THG Holidays
Really helpful and everything was dealt…
Really helpful and everything was dealt with quickly and efficiently.
September 25, 2025
Reply from THG Holidays
Dear Ms Mawn,
Thank you for your lovely review! We're so glad to hear that you received helpful and efficient service from our team.
We hope you have a fantastic trip and are here for anything you need in the meantime!
Best Wishes,
THG Holidays
Friendly helpful staff
Friendly helpful staff, this was our 2nd holiday booking with this company. They kept us upto date as our holiday got closer.
September 25, 2025
Reply from THG Holidays
Dear Ms Darby,
Thank you for taking the time to leave us a kind review—and for choosing to book your second holiday with us!
We look forward to arranging your next holiday in the near future.
Your feedback will be passed on to our Team!
Best wishes,
THG Holidays
Great holiday, great service!
This was a positive experience from start to finish. Communication and information were very good. We had a couple of questions, which were answered very promptly. The vouchers and other paperwork came in plenty of time. Most importantly our holiday was amazing and great value for money, with all the flights, transfers, hotels and excursions working out perfectly. THG did a great job
August 12, 2025
Reply from THG Holidays
Dear Mr Gardner,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our services.
We look forward to arranging your next holiday in the near future.
Your feedback will be passed on to our Team!
Best wishes,
THG Holidays
First class and friendly even when I…
First class and friendly even when I asked them on details that were not readily available, they went above and beyond and called me back with the answer. Thank you.
August 4, 2025
Reply from THG Holidays
Dear Miss Long,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service.
Your feedback will be passed on to our Sales and Product Team!
Best Wishes,
THG Holidays
Would certainly use this company again
Would certainly use this company again, I got a personal service from start, during & the finish. Solo female traveller to Sri Lanka, excellent accommodation, food & excursions that were recommended & arranged before hand, No big hard sell,. Always felt in safe hands, a very professional company.
June 19, 2025
Unprompted review
Reply from THG Holidays
Dear Miss Radczyk,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our services.
We look forward to arranging your next holiday in the near future.
Your feedback will be passed on to our Team!
Best wishes,
THG Holidays
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