Thickbroom Mortgages Reviews 

106
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Myself and my partner have just remortgage, Laura was very helpful, explained everything really well and got us a really great deal. Thank you Laura :)

Rated 5 out of 5 stars

Steve and Laura were absolutely fantastic with helping us navigate the complex and scary world of mortgages. They helped break down the process and guide us, no question every considered silly. They w... See more

Rated 5 out of 5 stars

Thickbroom Mortgages deserve every bit of the full 5 stars. Buying a house is supposed to be one of the most stressful things you'll do, but not in this case. Laura was extremely helpful in sorting me... See more

Rated 5 out of 5 stars

We've used Mutatio Mortgages twice now for our re-mortgage, Laura has always made the process very smooth and clear, spending time with us to understand what product would be suitable for us and any p... See more

Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Whether you’re buying your first home, investing in buy-to-let, navigating self-employment and complex incomes or exploring second home options, our expert advisers guide you through the process from first query to final signature. We also advise on tailored business and personal protection solutions; from life cover for directors and key employees, to income protection and shareholder insurance, Thickbroom Mortgages help safeguard what matters most. We also facilitate income protection, business continuity and your family’s financial future, giving you peace of mind in rapidly changing times. Your home may be repossessed if you do not keep up repayments on your mortgage As with all insurance policies, conditions and exclusions will apply.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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4.9

All reviews

(106)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Phenomenal service and help getting a mortgage

Laura was absolutely fantastic helping me navigate the complex and scary world of mortgages. She broke down the process, no question ever considered silly. Extremely thankful for her input as I sit here now in my new home. I will definitely be using her again and recommending them to friends and family. Thank you so much

February 8, 2025
Rated 5 out of 5 stars

Steve is a Star

Hi Having just found out that the company I had my house insured with did not cover property in Trust, I was somewhat perturbed.
I did make some searches myself but could soon see it wasn’t going to be easy. However, I was introduced to Steve and immediately I was impressed by his friendly, confident and efficient manner. Within 24 hrs he came up with a solution and we soon had a new policy in place. I feel so much better and will sleep better tonight. Well done and Thank You Steve

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic team and service

Steve and Laura were absolutely fantastic with helping us navigate the complex and scary world of mortgages. They helped break down the process and guide us, no question every considered silly. They were extremely responsive and gave a wide range of options to suit our current needs and lifestyle. Extremely thankful for their input as we sit here now in our new home. We will definitely be using them again and recommending them to friends and family. Thank you so much

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Mutatio helped me find an affordable mortgage as a first time, solo buyer

I am a first time, solo buyer so I knew finding a mortgage could be tricky. Laura was fantastic throughout the whole process, always keeping me updated and proposing the different avenues I could take and the benefits/ cons of each option. Once we had decided on a mortgage, Laura drafted all the paperwork extremely quickly. At this point before submission, there was a lender who had changed their rates to offer me a more affordable solution, which I decided to go with instead. Even after all her previous work, Laura did not hesitate to draft a new application with my new lender of choice and she had it submitted and returned the next morning.
I really feel like my requirements, for example my monthly budget as a solo buyer, were taken into consideration and bespoke mortgage options were offered to me through Mutatio that I would not have found myself. Having an array of options helped me understand and make an informed choice, and I felt supported the whole time.

I would definitely recommend Laura and the services Mutatio Mortages offer, and will be using them for any future house purchases.

Thank you Laura, and Mutatio Mortgages, for helping me buy my first home.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Laura is brilliant

Laura is brilliant. This was my first experience arranging buy-to-let mortgages, so I was definitely a beginner and came in with very little knowledge of the process. From initial conversation through to mortgage offers, she made the process really clear and answered all my questions. I definitely recommend her.
Thanks Laura!

June 25, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Great Experience

I am not the most knowledgable when it comes to mortgages and found Laura and the Mutatio team the perfect partners to not only give me a wide range of options and suggestions, but also hold my hand through the whole process.
Can't thank them enough for all their work. Highly recommend anyone looking for advice or help in the minefield of mortages out there!

June 19, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Excellent personalised service recieved

The team were excellent and the service received felt personalised to us. They listened to what we wanted and delivered what we asked for. Throughout the process we were kept update and I would be happy to use Mutatio again.

May 26, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

First time buyer

This is the first mortgage I have ever applied for and as a first time buyer I needed a more creative approach to help me get the money. Steve and Laura guided me through the whole process. They were so helpful, their communication was great and I was able to complete on my house purchase. I would thoroughly recommend them.

June 9, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Honest and genuine

Engaging Steve in sorting our mortgage has been best decision of our lives. Very honest, person centred and professional approach to this process. Will recommend ++++++++

May 20, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Refreshing Service

It is always refreshing to work with people who listen to what you are trying to achieve and find ways to make that happen. They have an ability to achieve things that other brokers couldn't even come near to.

June 10, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Looking for a slightly different type…

Looking for a slightly different type of mortgage I decided to use a mortgage broker for the first time. Working with Steve and Laura I was able to get a clear understanding of the options and deals available. Their communication was always clear, quick and effective. Not too pushy, but enough to keep all parties moving along to get the answers, updates and actions needed. Good value for money and I would recommend to others.

June 9, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

A real dream team.

From the moment Laura answered the phone I knew I was in the right place. She was welcoming friendly and confident. I told her my predicament as to the lack of insurance cover due to various insurance companies not wanting to insure a house that is in a family trust.
She immediately put my mind at rest by telling me that she knew of someone (Steve) who had dealt with exactly that type of problem on various occasions. She told me not to worry as she was confident that Steve would have it sorted by close of business that day…. She wasn’t wrong.
Steve is one of the nicest people I’ve dealt with… he knew exactly what I needed and how to get it.
Thanks to Laura and Steve I slept well last night knowing that my house and its contents are nicely protected. Thanks to both of you… you really are a dream team.

May 30, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Really professional service from Laura

Really professional service from Laura, she fitted in the appointments around my diary availability and explained every step of the way. The advice I received was first class. 100% service would definitely recommend.

May 16, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Fantastically helpful and efficient.

Laura was incredibly helpful in sorting out my mortgage. She was always quick to reply with answers to my questions and was very efficient and friendly. I cannot recommend Mutatio highly enough.

April 22, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Steve and Laura

Steve and Laura, have been absolutely fantastic. They both went above and beyond to help and give advice. Even out of working hours!
Could not recommend them enough. Very professional and really know their stuff.
Thank you!

March 28, 2025
Unprompted review
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Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Steve has been great

Steve has been great with us , very patient and supportive! He’s been with us every step of the way and nothing has been too much trouble.

He’s been on The end of the phone whenever we needed him , couldn’t have had better service when buying our first home!
Thank you so much

March 19, 2025
Unprompted review
Thickbroom Mortgages logo

Reply from Thickbroom Mortgages

Thank you - much appreciated

Rated 5 out of 5 stars

Amazing Mortgage Advisor

We can't thank Laura enough for her help and advice with our mortgage. As first time buyers we were clueless as to what to expect but Laura explained everything so clearly and was incredibly efficient and responsive throughout the process. We were up against a time pressure and Laura went over and above to make sure everything was on track. We have already recommended Laura to family and friends and would not hesitate to use Mutatio Mortgages in the future. Thank you again Laura.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Can't recommend Steve

Can't recommend Steve, Laura and Mutatio enough!! Made the whole mortgage process so much easier!! Always on hand to deal with any questions. Quick and easy application and followed it through to end. Now all settled in our new home. Can't thank you all enough. Well recommended!

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Renewal

Steve and his team were a great help with our mortgage renewal. They listened and understood our goals, helping us achieve them. I have recommended Mutatio to clients and family and will be happy to do so again.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable service. Thank you

I met Steve through my own work and when it came to buying my first house I didn’t hesitate in reaching out to him for help with my mortgage. Laura was fantastic. As a team, there couldn’t be 2 people more willing and wanting to help their clients. My friends and family couldn’t believe how quickly we were in receipt of our mortgage offer. I would recommend Mutatio, especially Steve and Laura, to anyone and everyone I meet.

November 11, 2024
Unprompted review

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