I'm incredibly impressed with the service from Things Engraved. They were fast, verified the mock-ups with real humans, and sent it out so fast that my package arrived sooner than some Amazon stuff I... See more
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Company details
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Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.
Contact info
4095 Belgreen Dr, K1G3N2, Ottawa ON, Canada
- 1-800-363-5053
- customerservice@thingsengraved.ca
- thingsengraved.ca
Hasn’t replied to negative reviews
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The order was delivered in a timely…
The order was delivered in a timely manner. Information was kept from my last order which poses security questions. The glasses were nice and so is the engraving, but they weren’t as advertised in the picture. Otherwise, I like the product and will buy again.
Superb Service
Superb Service! My customized beer glasses came out perfect and exactly how we designed them together. The payment link was extremely convenient, and production and shipping was fast and free! ⭐️⭐️⭐️⭐️⭐️
Love it!
Good service, super fast shipping, good price and good communication with the designer. We love the result of our door plate! Thank you so much!!
Good communication Very quick
Good communication Very quick. Mock up was sent with samples, I picked and quickly done and sent. Very well done.
Excellent
Great price, product was delivered safely (beer glasses and water bottles). They did a beautiful job with the engraving.
Consistent excellence and world-class communication!
I’ve been a customer of this company for over two years, and they truly set the gold standard for quality and service. I just received my latest order, and it is absolutely breathtaking.
What really sets them apart is their proactive communication. They emailed me every step of the way with updates and mock-ups to ensure the design was exactly to my liking before it was finalized. It is so rare to find a business that combines such beautiful craftsmanship with this level of dedicated, stress-free service. It’s clear they take immense pride in their work and genuinely care about their customers. After two years of consistent excellence, I wouldn't go anywhere else. Highly recommended!
Impossible! I thought.
I was asked -very last minute Wed- to order something for a Family member's Milestone Birthday (80th). I went online and wasn't sure what I was even looking for but came across the perfect gift which needed engraving. Online chat asked if they could mock up a sample for me. By Thurs I had it and that left Fri to get it since Mon was a Holiday. Impossible! Or so I thought. On Mon am (Stat Holiday) it was sitting at my front door!! I was shocked and very pleasantly surprised!! I am so thankful for the rush and extra mile of Things Engraved!
Excellent service & fast shipping
Hi! I made a small plate for a friend present. Miguel was very attentive and helpful. The responses were fast and he was patience with every change I wanted. The shipping was also really fast.
I am very happy with my product and I highly recommend Things engraved.
Very impressed with the customer…
Very impressed with the customer service and how quick i got my order.
I would order again for sure!
Embroidered Pet Bed
We ordered an embroidered pet bed for our new kitten. The bed arrived and is exactly what we were looking for, however, the zipper was defective. I contacted customer service and the agent asked me to send pictures of the defective zipper. I submitted an email with attached pictures and within an hour I received a response back stating that the bed would be replaced and the item had been shipped! We received the new embroidered bed the next day. Things Engraved has amazing customer service. Highly recommend and will definitely order again. Thank you.
Good service. Good price for decent engraved glass.
Quick customer response via email. Order Confirmed quickly. Affordable product for engraved glass. Fast delivery and nice product.
Great people...Top notch…
Great people...Top notch communication.Thank you guys.
Quick great service
The day after I ordered I received mockups. We went back and forth and within an hour it was perfect. Received them two days later. Price was great.Responsiveness and attention to detail was first class. Highly recommend
Arrived quickly and in great condition!
Website issue, staff helpful
Website was glitchy and frustrating, did not process my order properly. Luckily, staff were kind, responsive and very helpful, my order was rectified and delivered very quickly.
It was easy to order
It was easy to order, quick to receive several mock ups and quick turn around out the door. The glass is beautiful.
Delivery was super fast
Delivery was super fast. Engraving looks great. Price can't be beat!
Thanks for the prompt response &…
Thanks for the prompt response & excellent customer service
Zero stars
Zero stars. These people never answer an email whatsoever. I’ve emailed for a week straight and messaged on Poshmark and Etsy and all they do is ignore messages. I wouldn’t recommend anyone buying from them if they’re not going to have the courtesy of replying
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