Things Engraved Inc. Reviews 1,970

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional service received. Many people highlight the speed of order processing, from mock-up creation to final delivery, often exceeding expectations. Consumers appreciate the ease of customization and the helpfulness of the staff throughout the process. However, some customers also noted occasional issues with product quality upon arrival, such as scratches or defective components. A few other people also felt that the online ordering process could be glitchy, and in some instances, the final product's color or engraving placement did not perfectly match the online image or mock-up.

What people talk about most

Product

Users describe positive interactions with the product. Many customers received exactly what they asked for,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the speed of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm incredibly impressed with the service from Things Engraved. They were fast, verified the mock-ups with real humans, and sent it out so fast that my package arrived sooner than some Amazon stuff I... See more

Rated 5 out of 5 stars

Right from the time of placing the order the customer service is excellent. Responses and turn around was super quick. And once approved the item was customized and shipped really fast. I got to see... See more

Rated 5 out of 5 stars

We ordered an embroidered pet bed for our new kitten. The bed arrived and is exactly what we were looking for, however, the zipper was defective. I contacted customer service and the agent asked me... See more

Rated 5 out of 5 stars

Getting something custom made right before Christmas was surprisingly easy using Things Engraved. They were able to create something even more custom than what the picture suggested making the gift... See more


Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Hobby Store
  6. Jewelry Store
  7. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The order was delivered in a timely…

The order was delivered in a timely manner. Information was kept from my last order which poses security questions. The glasses were nice and so is the engraving, but they weren’t as advertised in the picture. Otherwise, I like the product and will buy again.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Service

Superb Service! My customized beer glasses came out perfect and exactly how we designed them together. The payment link was extremely convenient, and production and shipping was fast and free! ⭐️⭐️⭐️⭐️⭐️

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Love it!

Good service, super fast shipping, good price and good communication with the designer. We love the result of our door plate! Thank you so much!!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Great price, product was delivered safely (beer glasses and water bottles). They did a beautiful job with the engraving.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Consistent excellence and world-class communication!

I’ve been a customer of this company for over two years, and they truly set the gold standard for quality and service. I just received my latest order, and it is absolutely breathtaking.

What really sets them apart is their proactive communication. They emailed me every step of the way with updates and mock-ups to ensure the design was exactly to my liking before it was finalized. It is so rare to find a business that combines such beautiful craftsmanship with this level of dedicated, stress-free service. It’s clear they take immense pride in their work and genuinely care about their customers. After two years of consistent excellence, I wouldn't go anywhere else. Highly recommended!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Impossible! I thought.

I was asked -very last minute Wed- to order something for a Family member's Milestone Birthday (80th). I went online and wasn't sure what I was even looking for but came across the perfect gift which needed engraving. Online chat asked if they could mock up a sample for me. By Thurs I had it and that left Fri to get it since Mon was a Holiday. Impossible! Or so I thought. On Mon am (Stat Holiday) it was sitting at my front door!! I was shocked and very pleasantly surprised!! I am so thankful for the rush and extra mile of Things Engraved!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service & fast shipping

Hi! I made a small plate for a friend present. Miguel was very attentive and helpful. The responses were fast and he was patience with every change I wanted. The shipping was also really fast.
I am very happy with my product and I highly recommend Things engraved.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Embroidered Pet Bed

We ordered an embroidered pet bed for our new kitten. The bed arrived and is exactly what we were looking for, however, the zipper was defective. I contacted customer service and the agent asked me to send pictures of the defective zipper. I submitted an email with attached pictures and within an hour I received a response back stating that the bed would be replaced and the item had been shipped! We received the new embroidered bed the next day. Things Engraved has amazing customer service. Highly recommend and will definitely order again. Thank you.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Quick great service

The day after I ordered I received mockups. We went back and forth and within an hour it was perfect. Received them two days later. Price was great.Responsiveness and attention to detail was first class. Highly recommend

February 5, 2026
Unprompted review
Rated 4 out of 5 stars

Website issue, staff helpful

Website was glitchy and frustrating, did not process my order properly. Luckily, staff were kind, responsive and very helpful, my order was rectified and delivered very quickly.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Zero stars

Zero stars. These people never answer an email whatsoever. I’ve emailed for a week straight and messaged on Poshmark and Etsy and all they do is ignore messages. I wouldn’t recommend anyone buying from them if they’re not going to have the courtesy of replying

January 23, 2026
Unprompted review

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