Things Engraved Inc. Reviews 1,970

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional service received. Many people highlight the speed of order processing, from mock-up creation to final delivery, often exceeding expectations. Consumers appreciate the ease of customization and the helpfulness of the staff throughout the process. However, some customers also noted occasional issues with product quality upon arrival, such as scratches or defective components. A few other people also felt that the online ordering process could be glitchy, and in some instances, the final product's color or engraving placement did not perfectly match the online image or mock-up.

What people talk about most

Product

Users describe positive interactions with the product. Many customers received exactly what they asked for,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the speed of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm incredibly impressed with the service from Things Engraved. They were fast, verified the mock-ups with real humans, and sent it out so fast that my package arrived sooner than some Amazon stuff I... See more

Rated 5 out of 5 stars

Right from the time of placing the order the customer service is excellent. Responses and turn around was super quick. And once approved the item was customized and shipped really fast. I got to see... See more

Rated 5 out of 5 stars

We ordered an embroidered pet bed for our new kitten. The bed arrived and is exactly what we were looking for, however, the zipper was defective. I contacted customer service and the agent asked me... See more

Rated 5 out of 5 stars

Getting something custom made right before Christmas was surprisingly easy using Things Engraved. They were able to create something even more custom than what the picture suggested making the gift... See more


Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Hobby Store
  6. Jewelry Store
  7. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So easy working with Things Engraved…

So easy working with Things Engraved for a special gift for my Synchronized Skating team. I emailed with a file of a logo and an idea of what I wanted and they got back to me super quick with mock ups. I ordered them Monday and received them Friday! I will be ordering from them next year for more gifts.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Valentines Present

Wanted a small light present for my wife that fits nicely in my suitcase for Valentine’s Day, as we will be flying to St. Martin on that day. The selection of products from Things Engraved was great and the speed of production and delivery was incredible.

January 30, 2026
Unprompted review
Rated 4 out of 5 stars

Very personal service

Very personal service. The mock-up examples were adjusted to exactly what I wanted. Great to see the final product before it is printed! The only downside is that I ordered white and bronze water bottles, and the bronze ones look silver. They are still very nice.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

shopping experience

The agent Irene was responding to my inquiry very quickly and effectively. I have received the order for our company employees in a timely manner.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Order of a Photo Block

My Photo Block has arrived on time today, right to our door. Much appreciate the timing and effort placed into the delivery - in spite of the extremely stormy day yesterday!
I appreciate the help with placing my order - dealing with uploading and changing the format of the block after I saw the mock-up. It has arrived with the size of 5x7, but I very much like it as it is. Thank you for your resolution!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered a blanket with a…

I recently ordered a blanket with a photo on it. I really wasn't happy with how the picture turned out. They offered to redo the blanket at no additional cost. When I received the new blanket I was extremely happy with how the picture turned out!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Quality work

Quality work, with quick turn around, easy access to pick up location, just have to make sure you get there before 4pm.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a custom jewelry box on…

I ordered a custom jewelry box on Saturday. By Monday I was provided a mock up and by Tuesday I had the item in my hand. It doesn’t get any better than that. This is the gold standard way of selling online. I’m beyond impressed with their service.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

The customer service was superb from beginning to end. Their communication was consistent, prompt and appreciated. The order was packaged with care and the products exceeded our expectations! I will absolutely be ordering again and recommending to my colleagues, family and friends for their engraving needs.

January 19, 2026
Unprompted review
Rated 2 out of 5 stars

Scratched upon receipt

The item arrived with many scratches all over it. This damage doesn’t appear to have been done during transit. We don’t want to give our friends a scratched gift for their wedding.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was amazing and…

The customer service was amazing and the delivery was quick too.The products i ordered are so beautiful. I just wish the color of the writing on the jewelry box was a bit darker like in the photo of the sample.
Thank you
Nesreen

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Munisa was a great help at the…

Munisa was a great help at the beginning. Only glitch was with Canada Post delivery system. It took 24 hrs to get problem resolved which was where they said they delivered it to. Finally delivered it to my doorstep and the product I ordered was perfect & as I had ordered it. Thank you. D

January 6, 2026
Unprompted review

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