Things Engraved Inc. Reviews 1,970

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional service received. Many people highlight the speed of order processing, from mock-up creation to final delivery, often exceeding expectations. Consumers appreciate the ease of customization and the helpfulness of the staff throughout the process. However, some customers also noted occasional issues with product quality upon arrival, such as scratches or defective components. A few other people also felt that the online ordering process could be glitchy, and in some instances, the final product's color or engraving placement did not perfectly match the online image or mock-up.

What people talk about most

Product

Users describe positive interactions with the product. Many customers received exactly what they asked for,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the speed of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm incredibly impressed with the service from Things Engraved. They were fast, verified the mock-ups with real humans, and sent it out so fast that my package arrived sooner than some Amazon stuff I... See more

Rated 5 out of 5 stars

Right from the time of placing the order the customer service is excellent. Responses and turn around was super quick. And once approved the item was customized and shipped really fast. I got to see... See more

Rated 5 out of 5 stars

We ordered an embroidered pet bed for our new kitten. The bed arrived and is exactly what we were looking for, however, the zipper was defective. I contacted customer service and the agent asked me... See more

Rated 5 out of 5 stars

Getting something custom made right before Christmas was surprisingly easy using Things Engraved. They were able to create something even more custom than what the picture suggested making the gift... See more


Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Hobby Store
  6. Jewelry Store
  7. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Everything was great

Everything was great. I got my answers very fast with the pictures of my future orders and I received my order way faster than was promised. Thank you so much.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful experience!

The team at Things Engraved were so wonderful to work with! They were prompt in their responding, very adaptable to my requests, and open to feedback with giving their own creativity in the design. Because of this, I had a wonderful custom product designed and delivered for the holidays!

December 15, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed in quality

Quality of item wasn't the greatest, for the price. Engraving didn't look great, it wasn't centered properly. Communication not great. Would not order online again.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality!

The pictures on the mugs looked incredible!
The customer service was great asking me before hand what options I would like, the mugs were large enough for soup! I am very pleased with the service!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Designers

The designers made my memorial ornaments exactly as I wanted. I was kept informed of the progress every step of the way. I will definitely be ordering again.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience!

From the get go I appreciated their patience between online chats which was helpful & a Christmas buy! CS chat help allowed a mock up of the gift & their suggestions helped seal the deal. Highly recommend & will shop with Things Engraved again in future🎄
Cheers!

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Mock up was created quickly and delivery arrived within a day! Very happy with this purchase.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

The service was rapid

The service was rapid. The responses to my queries were immediate. The turnaround time was incredibly fast and hte product was exactly as described and beautiful! The price was very reasonable too.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality Medical Alert Engraved Bracelet

Although it was a little pricier then I expected ( only bc I wanted it before a Christmas ad it was a gift). I am pleasantly surprised. The quality is amazing. I would definitely order from this company again. Extremely professional and arrived on December 22nd. Yaay!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Five stars every single time!

Five stars every single time I order through Things Engraved! Their customer service is second-to-none, with friendly and knowledgeable staff. But just as importantly, their products are great quality - and the added bonus of customization makes every gift purchased extra special.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fast & Helpful Service

They were prompt to reply, easy to work with, my order was processed, shipped and received much faster than I expected!! I will most definitely reach out to Things Engraved for any future personalized items.

December 11, 2025
Unprompted review

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