I wish i can give them a ZERO worst company to deal with App doesn't work at all had so many issues with the app resetting password and no one is able to help from their customer service all the... See more
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Of course we paid enough to protect our home, but considering how it becomes necessary to find a good security solution, as the law is not always on your side. This company has a proven track record a... See more
Company replied
Excellent system, easy to install. I was a bit intimidated at first, but fears quickly subsided. Had everything (5 window/door sensors, smoke alarm, flood sensor, doorbell camera, two outdoor motion... See more
Company replied
Was looking for an app controlled wireless system with reasonable monitoring rates. A friend referred me to ThinkPro. After some comparison shopping, I gave them a call. Responsive, fast, no nonsense... See more
Company replied
Company details
Written by the company
At Think Protection, we believe security should be easy, affordable, and accessible to everyone. That’s why we offer the most advanced home alarm systems at the lowest price in the industry.
Contact info
700-5775 Yonge Street, M2M4J1, North York, Canada
- (855) 768-4465
- customerservice@thinkprotection.com
- thinkprotection.com
3.9
Great
946 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy installation process and helpful…
Easy installation process and helpful support staff
September 29, 2022
Reply from Think Protection
Thank you very much John for taking the time to write a review! The team works hard to make sure that installation is an easy process and appreciates the feedback. Please share with friends as we have an excellent referral program that rewards you and your friend; everyone wins! Again, thank you very much, the thinkpro team.
Maciej and Jenus
Amazing people. Knowledgeable, kind, very helpful. Always willing to accommodate.
September 21, 2022
Reply from Think Protection
Thank you very much, Northland for the great review! We will share with Maciej & Jenus. The team appreciates when people take the time to review us - and are especially thankful for call-outs when a team member makes things easy. We pride ourselves on our customer service! Thank you again, the thinkpro team!
Had issues with my zwave home…
Had issues with my zwave home automation linked to thinkpro, I had installed a new outlet and was having trouble linking it. I did a hard reboot via the app, big mistake, anyway I contacted support and Maciej took me through the issues I was having and in no time the system was back up. Great service!
September 14, 2022
Reply from Think Protection
Thank you very much for your reply, M. Ouimet. The team at thinkpro - and Maciej - appreciate this reveiw. We stress customer service at thinkpro - unlike many new home security systems, you can buy at the box stores where there is no help waiting for you if you run into an issue. Maciej is typical of the team here at thinkpro with over 20 years of experience in support and sales; super friendly and super helpful. Thank you again for the excellent review, the team at thinkpro.
Great product. Great customer service
I had a really good experience with your installation consultants. I really like the alarm system as well. I would not hesitate to recommend Think Protection to others.
September 2, 2022
Reply from Think Protection
Thank you very much, K Sutley. The team really appreciates when people take the time to review & especially great reviews like this! Sales and service work hard to ensure the whole thinkpro experience is excellent. We have a great referral program that rewards you and gives your friend a super deal that is only offered to referred friends; so please share the news! Thank you again, the thinkpro team.
Great alarm system with great customer service
I did a lot of research on these wireless systems before ordering, I requested a quote for our system which was accurate and complete. I placed the order and it was dispatched the next day, great service. Price was good as well. no extra hit for the included shipping.
The system installed easily and works well, we had a minor issue and a sensor was replaced with no delay. The help line for installation was knowledgeable and helpful. great service.
I used to own a small alarm company, this is by far the best system I have seen and have no hesitation in recommending it to you.
September 15, 2022
Reply from Think Protection
Thank you very much, David. We appreciate the review and from an industry veteran, no less! The team works very hard to ensure that the thinkpro experience is a good one. And we are happy that we made the fix fast and efficiently. We cannot guarantee all things go well but strive to make our customers happy. Please share with friends and family as we have an excellent referral program that rewards you and your friend; everyone wins! Thank you again, the thinkpro team.
I am a Thinkpro customer since a few…
I am a Thinkpro customer since a few years now.
I want to thank customer service for the help they provide each time I called. They were always helpful and polit.
I am really satisfied with the application. i could use it from anywhere. This is helping especially when you forget to set the alarm when you leave home, but with the application you could do it while you are away.
So far i had no problem with the material installed in my home such as sensors. Thank you again Team Thinkpro.
September 8, 2022
Unprompted review
Reply from Think Protection
Yahia, thank you very much for that great review. The team at thinkpro appreciates when people take the time to write reviews; everyone is very busy! Please share this with a friend as we have an excellent refer-a-friend program that rewards you and gives your friend a great offer; everyone wins! Again, thank you for the nice review, the thinkpro team.
Easy navigate in the app
Easy navigate in the app. But i cant change my keypad passcode. Notification okay. I hope it comes with 2 sensor.i hope the the equipment has wifi connectivity instead LAN connection?
September 5, 2022
Reply from Think Protection
Hi Richard, thank you for taking the time to write a review. To answer some of your comments and questions. 1) The pinpad with the system is designed to be a secondary backup device. The real power comes with downloading the app and the ability to arm, disarm, get notifications and see the real-time status of your alarm system. The app allows you to change your code and add multiple other users and codes to the systems. If you have not set it up, it is very easy and an installation advisor is happy to guide you through it. 2) In regards to connectivity the system functions as IP based which requires a connection to your Internet router; alternatively cellular is an option that requires a connection to power but is slightly higher cost than our standard IP ($5/month). We are happy to help you work through these questions; please call us at 1-855-678-4465 and we will help. Thank you, the thinkpro team.
Not worth the low price
When I got the system the rep told me the system would work on both data and wireless. That was actually two different devices. As a result, I had the hardware but could not use it until I got my wifi 2 weeks later. I only stayed for the price. Now I'm moving and they expect me to call to cancel my service on the day I'm moving. On an incredibly busy stressfull day! Zero sympathy for the issues.
September 3, 2022
Unprompted review
Reply from Think Protection
Hi Laureen. We would appreciate the opportunity to chat directly with you. It is not 100% clear what the technology issue is. We sell Wi-Fi-only systems and Wi-Fi + cell-enabled systems. If you purchased wifi only system, then it would only work when your Wi-Fi is up and running; if this was not explained properly then we can work to make it right. Regarding your move - you do not have to cancel on the day you move - and yes, its a very stressful day! We can cancel or hold payments for a period while you move. If you call us at 1-855-76THINK one of our helpful customer service advisors will be glad to make this right. We hope to make this better, thank you the thinkpro team.
We are very happy with the whole…
We are very happy with the whole experience. The system is extremely user friendly and the staff were very accommodating.
August 16, 2022
Reply from Think Protection
Thank you very much, Courtney. We really appreciate it when people write a review - especially a nice one! The team at thinkpro works hard to give great service and appreciates it when people take the time to review us. Please spread the word as we have a great referral service that rewards both you and your friend. Again, thank you very much, the thinkpro team.
Chris and his team will ensure a…
Chris and his team will ensure a complete experience from sales to install and beyond. Experience a true team of professionals with Jump.ca like l did. Hassle free. Tony in Saskatoon.
August 12, 2022
Unprompted review
Reply from Think Protection
Thank you very much for this review, Anthony. The team at thinkpro prides themselves on their customer service. We work hard to make sure customers have a great experience. Please share this with a friend as we have a great referral program that rewards both you and your friend. Thank you again, the thinkpro team.
Installation representative
Very patient helpful explaining everything very well
August 11, 2022
Unprompted review
Reply from Think Protection
Thank you very much, Dawit for the reply. We appreciate it when customers take the time to write a review. The installation team is excellent, and they work hard to ensure the installation is process is straightforward. Please share with a friend as we have an excellent referral program that rewards both you and your friend. Thank you again for the review, the thinkpro team.
excellent help when calling the…
excellent help when calling the setup/support lines. however the online chat support is understaffed.
August 8, 2022
Reply from Think Protection
Thank you very much, Jacob! The team appreciates the high rating. We are a bit concerned to hear the team is understaffed; assume you wanted to get on the line. We have a full team so we can only assume it was a hectic period; we are sorry for the inconvenience. Thank you for talking the time to write the review. The thinkpro team.
Patient and clear agent directions to…
Patient and clear agent directions to set up alarm system.
August 6, 2022
Unprompted review
Reply from Think Protection
Thank you very much for your reply. The team of installation advisors are very good and patient. Please refer a friend as we have a great program that rewards both you and your friend. Thank you very much, the thinkpro team.
Excellent customer support
I recently had the pleasure of working with Maciej to troubleshoot an issue I had with my Think Protection account and keypad panel. Throughout the ticket he was great with having me try different things to try and resolve the issue.
While on the phone with me, he was very patient all while having me try multiple things to sort out my user account issue and app issue. He also helped ship out a replacement keypad to replace my faulty one.
Overall, an excellent experience with Maciej, and I trust that Think Protection has other employees just as professional and dedicated to their company.
August 3, 2022
Unprompted review
Reply from Think Protection
Thank you very much GL 1 for the review. Maciej has been with thinkpro since the start and is exceptionally knowledgeable and very helpful. We appreciate when people take the time to review us - and especially with nice reviews. Please share your experience with friends as we have a great referral program that rewards both you and your friend. Again, thank you very much for the review, the thinkpro team.
Excellent system
Excellent system, easy to install. I was a bit intimidated at first, but fears quickly subsided. Had everything (5 window/door sensors, smoke alarm, flood sensor, doorbell camera, two outdoor motion cameras, two indoor motion sensors) up and running in less than an hour. Tech support was excellent.
August 2, 2022
Reply from Think Protection
Thank you very much for the review, Peter! That is a big system that you installed and it shows that with a little help, anyone can install a system - even with cameras! Many people are intimidated at first, but when we are on the phone with you, it can be done very fast. No waiting for the installer to come, no stranger in your house. We appreciate the review and will share it with the service advisor that helped you as the team always appreciates getting feedback! Again, thank you for the review and for being a new thinkpro customer.
I had a break in and I called right…
I had a break in and I called right away by 1100 am. I was told no problem. Send an email we will take care of it, which I did right away. 5 hours later after not hearing back I decided to contact at which time I was informed that they were not going to provide security. Had I not called I took this person at his word for a security business that I was protected.. now there is a huge trust issue at value of a person's word for services they provide. I would not recommend this provider. But that is my opinion as my business is my livelihood..
July 30, 2022
Unprompted review
Reply from Think Protection
Hi Darren. Thank you for contacting thinkpro. What you are recounting is very odd; and it is not our standard process for an alarm. We can not seem to locate your account, so we would really appreciate you calling into to our service center (1-855-76THINK) so that we can deal with this properly and make it right. We thank you for your review and hope we can get this situation fixed. Thank you, the thinkpro team.
Set up process was easy and quick
Set up process was easy and quick. Rep was polite, professional and patient.
July 29, 2022
Unprompted review
Reply from Think Protection
Thank you for your review Chris. The installation advisors are great - they know how to help after helping consumers install thousands of systems. They appreciate when people share their feedback. And we have a great referral program, which rewards both you and your friend, so please spread the news. Thank you again for your review, the thinkpro team.
Satisfied so far
I got some technical issues for activating my system but it’s working good so far
July 28, 2022
Reply from Think Protection
Thank you Deyvid for the review. We appreciate when customers take the time to give us their honest feedback. Not sure what the technical issues were but we will make it right. At thinkpro we pride ourselves on customer service and we will see what we can do to help make this better. Thank you again for your review, the thinkpro team.
I give Jesus(Christopher) a 5 star
I give Jesus(Christopher) a 5 star. Company a 4 star . I had to remove a z wave switch I purchased from think protection 5 yrs ago due to being faulty . New one i purchased they couldn’t link until Jesus suggested updating the app as new z wave switch wouldn’t pair with old app! Frustrating!!!
Been working on this since Sunday!!!
July 28, 2022
Unprompted review
Reply from Think Protection
Hi Dwight, thank you for taking the time to write a review. Sorry, this has been frustrating experience. Jenus is an excellent representative and we will chat with him to see what happened and how we can make this right. Again, thank you for the review. The thinkpro team.
Very positive experience
I had quite a few questions to ask during my call. My issues included my keypad not working, a sensor being faulty, and problems with logging into my account. Jenusraj was incredibly patient, polite and helpful. I really appreciated all of his efforts with helping me find solutions. It was a very positive experience to speak with a think protection representative like Jenusraj.
July 20, 2022
Unprompted review
Reply from Think Protection
Thank you very much, Chris! That is a great review of Jenus. He is one of our longest service advisors and he is excellent. The team at thinkpro really appreciates when people share their experiences. Please feel free to share with friends as we have a very good referral program that rewards you and your friend. Thank you again, the thinkpro team.
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