Think Protection Reviews 946

So far everything is ok I haven’t had any problems to know if anything is or could go wrong.

Excellent experience. We had a great sales person who worked with us to get the right things. It was received promptly and shipped well packed. We had a few things we needed to reach out for tech support on installation and activation and that all went well. I have reached with a few questions since and they were very professional. The App for iPhone works very well .

Overall would rate very highly

Amazing customer service without feeling rushed. Great company to deal with and the reason I came back to them.
Customer service agent took the time to set me up with what I needed and then called back to make sure all was good and I was happy.
Price is amazing too!

Monitoring is below average
2 hours to call me back after my alarm went off
Multiple times this happens and think protection does nothing about it to fix it
They just offer me money off

Jenusraj, was terrific during our time of activating the Think Protection system in my home. He was very patient as I took a lot of time with some of the steps to complete the activation. He was also very knowledgeable about all aspects of the service. Jenusraj was very kind and professional thru out our interaction. If I was his superior I would give him a nice wage increase. Thanks Jenusraj and thanks Think Protection for having great customer service.

Excellent work on enabling my security system and sensors.
The technicians have done a great job to set up my IT systems and infrastructure for my remote office location.

very good service

Very supportive team! Dinesh, Mayuran were great to deal with! Customer-satisfaction oriented and professional!

I wanted cameras to replace the LOREX that are failing to hook to wi-fi most of the time. So was going to go with a total package offered by Telus ( that bought out (ADT). Think/P was once ADT in a manner of speaking. So I cancelled Think/P and phoned Telus. Phone answered by a young lady I had trouble understanding living in INDONESIA . I asked to speak with a rep in Canada - “Sorrythis is not offered”. So that was the end of the conversation. I phoned Think/P back and a very helpful young man came on the line. I asked if the dispatch center was still in New Jersy - no he replied all the offices are in Canada now. We then talked about your Camera System (wi-if). In the end I re-joined but have ordered an “in house camera system from Defender”. So no wi-fi or cloud issues to deal with. We also discussed battery life of my security devices and was told I will see a low battery warning - but they may last 7 years. I have replaced the Launchpad batteries this past fall. All-in-all very pleased. Also the $16.00 per month is a fair rate.ps both you and Defender are CANADIAN companies - although no doubt most of the equipment (sadly) is manufactured in CHINA… Ken Cramb Port Alberni, BC

The setup guidance was excellent, and everything seems to be working well.

Nice well spoken very professional customer service.

Touch pads too small on its keys
Better to provide rechargeable batteries in motion detectors & door / window contacts

Great price and customer service. Every cottage should take advantage of the simplicity of installation. The water-heat sensor option, combined with the camera is awesome. While the monitoring is a bit pricey, it is worth the safety of protecting the cottage.

Sales representative mis-informed me about wireless connection.

I had an alarm issue and a bit of a service issue
But ThinkPro rectified everything and service was good!!

EDIT:
ThinkPro was willing to work with us regarding the issues we encountered. We came to an agreement and are satisfied.

Had many issues with the actual plan, then issues receiving our equipment.

The title says it all, I’d say very surprised, pleased and ecstatic over my home security, really a great system with family budget in mind which is rare in the world we live in today. Buy your system straight up, the actual installation is a breeze, customer service has always been friendly , polite and helpful, for myself I’ve been a client for the past 6 years, no false alarms whatsoever, so id have to say the equipment is clearly top quality, not to mention you have an application that works super well, turn on and off, helll it even tells you step by step which doors are open and closed and at what time they were opened and closed , I mean this company has thought of it all.
Accepted by insurance companies, nice little stickers and sign to put on ur windows and entrance that your home is being monitored.
I wish I had some kind of defect to point out for the non believers , but I really don’t. I’d have to mention that when the Covid hit, working from home we cut some corners to save money and cancelled our service, no charge no contracts to worry bout, and when it was time to re subscribe , easy as a simple call to customer service, no reinstall fee’s ,nothing.
I could keep on ranting and raving, but seriously, you will find out for yourselves, just buy it, it’s really a small, and I mean small price to pay for piece of mind for your home and family.
Just my 2cents

Was looking for an app controlled wireless system with reasonable monitoring rates. A friend referred me to ThinkPro. After some comparison shopping, I gave them a call. Responsive, fast, no nonsense sales people. Kit arrived promptly. Easy set up with some help. One of the PIN pads had a manufacturing defect. Upon mentioning it, an exchange process was initiated immediately, and they picked up the return postage (as they should). I've called a couple of times with inquiries, and you get to a human fairly quickly - also novel these days. Excellent customer service, and reasonably priced. So far I'm happy.

you people were so helpful from start to finish