I have had difficulty buying original Theraband resistance bands as many sellers offer other brands or looped bands. Think Sport offered a set of light to medium branded latex bands which are perfec... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I purchased the wrong size brace and returned it without any hassle. Even had help getting making the correct measurement over the phone by a very helpful lady member of staff 10/10
Great website, good communication,fast delivery. Unfortunately I had to return the item as it did not work for me but this was dealt with really quickly. I will definitely shop here again.
...and communication. The item was a brace to support my wife's knee during skiing - so although it fits well, I can't comment on how well it performed yet
Company details
Written by the company
Trusted by Athletes, Physios, and Sports Professionals Across the UK. At Think Sport, we’re passionate about helping people stay active, recover faster, and perform at their best. Whether you're a professional athlete, weekend runner, physiotherapist, coach, or gym owner, we supply the expert-grade products you need to support injury recovery, rehabilitation, and peak performance. From knee supports and back braces to massage tools, hot/cold therapy, and sports taping, our extensive range is carefully selected to meet the needs of everyone from fitness beginners to elite sports professionals. Why Shop with Think Sport? 🏃 Specialists in Sports Injury & Recovery Gear 📦 Fast, Reliable UK Delivery 💬 Informed Support from Real Product Experts 💪 Used by Physios, Clinics, and Sports Teams 🧾 Bulk Discounts for Trade and Teams Available We work closely with physiotherapists, chiropractors, personal trainers, and sporting institutions to supply tried-and-tested equipment that supports recovery, improves mobility, and helps prevent re-injury. All our products are sourced from trusted, clinically backed brands, with detailed guidance to help you choose the right solution. Who We Serve While Think Sport is trusted by trade clients like physiotherapy practices, gyms, sports clubs, and schools, we’re equally proud to support individual customers who want to take recovery into their own hands. Whether you’re recovering from a strain, managing a chronic condition, or preventing injury, we’re here to help. What Customers Say Our customers rate us highly for fast service, accurate advice, and reliable products that make a real difference. At Think Sport, we believe in practical solutions backed by expertise—and we’re here to support your journey to better movement, strength, and health.
Contact info
London, United Kingdom
- thinksport.co.uk
4.5
Excellent
380 reviews
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A very good quality brace
Excellent brace that works really well and seems very well made. Delivered as promised.
October 29, 2025
Very easy to deal with and prompt…
Very easy to deal with and prompt delivery. The cheapest I found on the internet.
October 14, 2025
Very good service
October 9, 2025
Pleased with purchase and the speed in…
Pleased with purchase and the speed in which was delivered
October 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No item received
No item received. Chased 3 times still no item.
Waiting on a refund
September 29, 2025
Reply from Think Sport
Dear Mr Sharp,
Thank you for your feedback.
I have checked your order details and we dispatched your item via Royal Mail on 29 September.
We raised an investigation with Royal Mail and they concluded that they lost your parcel.
We have refunded your payment and I am very sorry for any inconvenience this has caused you.
Kind regards,
Tony
Thinksport.co.uk
Very easy to order
Very easy to order, pay and receive quick delivery. I wasn’t home and delivery was left in a safe place.
October 1, 2025
Very easy website
Very easy website
Knew what I wanted
Quick and easy order and delivery.
September 25, 2025
You get exactly what you order
You get exactly what you order . Its a great support for my husbands back . Arrived very quickly . Would certainly recommend.
September 18, 2025
Great Customer Service
Had a minor issue with part of the product - resolved very quickly!! Fantastic customer Service!! Highly recommend this company 👌👍
September 10, 2025
Sizing chart totally wrong for the item…
Sizing chart totally wrong for the item I bought, so now I have to send it back at my own cost. Not how it should be, but beware of this if you buy from them.
September 9, 2025
Reply from Think Sport
Dear Su,
Thank you for your feedback.
I am very sorry that the item you purchased did not fit.
The measuring guide on our website was provided by the manufacturer and has been verified as correct.
For this item,the sizing of this support closely follows men's standard T-shirt sizes. If you are larger in the chest or arms, you may need to size up.
Our returns policy is available on every page of our website, and I am sorry if you were unaware that we are unable to offer free returns unless an item is faulty.
I am very sorry that this item did not fit as other customers have reported that is has been extremely useful for them.
If you need any help with sizing, or finding an alternative solution which meets your needs, please let us know.
Kind regards,
Tony
Thinksport.co.uk
Good quick knee replacement service .reasonable prices
Good quick service .reasonable prices
September 8, 2025
Good description
September 4, 2025
Accepted my return without question and…
Accepted my return without question and refunded timely, thanks
August 26, 2025
Really helpful team
Really helpful team, great products. Would certainly use this company again.
August 21, 2025
Excellent service
August 18, 2025
System Error, Rude Customer Service — Avoid for Medical Aid
Review of ThinkSport (Invoice TS42145)
I ordered two Actimove Open-Patella Knee Braces in size Large. However, my order confirmation/invoice only shows the braces without a size listed as the paid item, and then automatically added two Extra Large braces free of charge.
When the delivery arrived, all I received were XL braces — not the size L that I selected and needed. When I called to resolve this, I was told I had placed the order incorrectly and would have to return the goods at my own expense.
This is unacceptable. The issue lies in ThinkSport’s ordering system — it did not record the size I chose, and instead defaulted to sending the wrong items. These are medical aids, not casual purchases, and the dismissive, rude response from customer service was both unprofessional and extremely disappointing.
Customers should not be penalised for errors in the company’s system.
August 28, 2025
Unprompted review
Reply from Think Sport
Dear Mrs Chandler,
Thank you for your feedback and I am very sorry for the confusion with your order.
The items you purchased were sold as a bundle, so you have paid for the three items you received.
The invoice shows the items you purchased individually on your invoice, but these are the component items of the bundle.
I have thoroughly tested the purchasing process of the bundle and you are required to select the size you need. However, if you do not select a size, the order defaults to the smallest size.
I tested the system many times with different permutations and every time, the knee braces defaulted to the smallest size.
We of course are happy to provide the return instructions, but as the items are not faulty, and we delivered your order as you selected, I am sorry that we cannot cover the cost of the return.
Very shortly after you placed your order, you received a confirmation of your order via email and this shows the knee supports were size extra large. I am very sorry if you may have missed this.
I am sorry if you felt that the person you spoke to, and the following correspondence was rude. That certainly was not their intention and they were trying their best to help you. Their tone was not rude and the issue you experienced was difficult to explain, so I understand your frustration.
I hope this helps to explain the circumstances which resulted in your feedback, but if you do need anything further, please let me know.
Kind regards,
Tony
Thinksport.co.uk
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