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Review summary

Created with AI, based on recent reviews

Evaluating 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and the convenience it offers. Many people highlight the outstanding customer service, noting that representatives are friendly, professional, and resolve issues quickly and efficiently. The service provided is frequently described as excellent, with consumers appreciating the ease and efficiency of their overall experience. However, some customers experienced issues with their orders, such as receiving the wrong strength or color, or finding that the product did not meet their expectations. A few people also mentioned that the lenses are prone to scratching, and some found the magnetic cases did not hold the glasses securely.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the convenience and portability of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers are happy with the thin, lightweight design... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers found the ordering process easy... See more

Service

People report positive experiences with service. Customers consistently praise the efficient and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had multiple pairs of ThinOptics and carry them everywhere!! The reason for this review is not just because the ultra thin glasses are so good - but a recent pair had a hinge break on the case... See more

Company replied

Rated 5 out of 5 stars

I love thin optics & have been using them for years. They weigh nothing, fit in small areas, stay on my nose & are perfect for so many different uses. The customer service people are friendly & profes... See more

Company replied

Rated 5 out of 5 stars

After having cataracts done I searched for lightweight reading glasses that I could fit in a pocket. I bought two pairs of Thinoptics with the keychain. (A modern take on the traditional pinze-... See more

Company replied


Company details

  1. Optical Products Manufacturer
  2. Eye Care Center
  3. Fashion Accessories Store
  4. Glasses Store
  5. Optical Wholesaler
  6. Sunglasses Store

Written by the company

ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

hoos

pleased to have them

October 13, 2025
ThinOptics logo

Reply from ThinOptics

We’re so glad to hear that! Thank you for sharing — we’re happy you’re pleased with your readers and hope you continue to enjoy them.

Rated 5 out of 5 stars

A Good company does this

You heard my concerns and acted accordingly and made me very happy

October 6, 2025
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Reply from ThinOptics

We’re so happy to hear that! Thank you for giving us the opportunity to make things right — your satisfaction means a lot to us. We’re thrilled you’re happy with the outcome and appreciate your kind words.

Rated 2 out of 5 stars

The glasses are nice thin and sleek…

The glasses are nice thin and sleek however, there's lot of reflection of day light that makes it difficult to read and effecting the eyes.
I would return them for refund.

October 6, 2025
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Reply from ThinOptics

Thank you for sharing your feedback. We’re glad you liked the thin and sleek design, but we’re sorry to hear about the reflection issue affecting your reading experience. We completely understand your concern and would be happy to assist with a return or refund. Please reach out to our support team so we can help make this right.

Rated 3 out of 5 stars

Mixed review

I love the idea of it, very useful and convenient to have on the phone. However they are pricey and do not last long, the lenses scratch easily and quickly just from occasional use and they eventually fall apart in the middle. They could be made better.

October 13, 2025
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Reply from ThinOptics

Thank you for sharing your honest thoughts. We’re happy to hear you find the design convenient and useful, but we’re sorry that the durability and pricing didn’t meet your expectations. Your feedback about the lenses and build quality is very helpful, and we’ll make sure it’s shared with our product team.

Rated 5 out of 5 stars

Handy

Handy, fit into small spaces and give good vision

October 13, 2025
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Reply from ThinOptics

We’re so glad to hear you’re enjoying the readers! It’s great to know they fit easily into small spaces and provide clear vision — that’s exactly what we designed them for. Thanks for sharing your feedback!

Rated 3 out of 5 stars

Still believe in this product

The ordering process was easy. The delivery was too slow for the cost paid for shipping. Should give free shipping for the cost of the product. The cost was my biggest issue. The readers have gone up in price since I first started purchasing them. While it is a unique and useful product, the price is too much. Also the quality of the product has gone down. I continue to experience nose pieces that break off. I am very careful with the readers and keep them in a case, but the nose pieces still break. When I first started purchasing the readers from Thin Optics you would replace at no cost but the shipping. You should return to that policy for loyal customers who have a history of purchasing your product. Especially at the cost of the readers currently.

October 13, 2025
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Reply from ThinOptics

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with shipping speed, product quality, and the recent pricing changes. Your loyalty over the years truly means a lot to us. We appreciate your comments regarding the nose pieces and our replacement policy — we’ll be sure to share this with our team for review.

Rated 5 out of 5 stars

I had a mistake on my order.After a…

I had a mistake on my order.After a few emails back and forth we were able to resolve the issue.i will continue to shop there in the future.

October 6, 2025
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Reply from ThinOptics

Thank you so much for your understanding! We’re glad we could resolve the issue and appreciate your patience throughout the process. It means a lot that you’ll continue shopping with us — we look forward to serving you again soon!

Rated 5 out of 5 stars

I’ve been using ThinOptics for many…

I’ve been using ThinOptics for many years. I’m almost a salesman every time someone notices my readers coming out of my phone case.

October 13, 2025
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Reply from ThinOptics

That’s great to hear! It’s always nice when a product becomes such a reliable part of your routine.

Rated 5 out of 5 stars

I love these

I love these. Been wearing them for years and attaching to my phone.

September 26, 2025
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Reply from ThinOptics

Thank you for your kind words! We’re glad to know our product has been a long-time favorite.

Rated 5 out of 5 stars

Innovative products; correct business

Innovative quality-products. Excellent customer service by quick personal response. Reasonable shipping terms. Several orders to Austr. yet, imported from the US.

October 3, 2025
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Reply from ThinOptics

Thank you so much for your kind words and continued support all the way from Australia! We’re thrilled to hear you’ve had great experiences with both our products and service.

Rated 5 out of 5 stars

Amazing customer service and products

Amazing customer service and products! We have referred so many friends to get these glasses for the ease of having them on the back of your phone case! Love it!

October 20, 2025
Unprompted review
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Reply from ThinOptics

Thank you so much! We’re thrilled you love them — and we really appreciate you spreading the word. It means a lot to have loyal fans like you in our community!

Rated 2 out of 5 stars

Bought 4 new replacement specs for back…

Bought 4 new replacement specs for back of iPhone and the magnetic sleeve, good idea but I lost 2 sets immediately as it does not hold them as well as the old sleeve with sticky pad. I replace these a few times a year when that get a bit scratched

October 10, 2025
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Reply from ThinOptics

Thanks for sharing your feedback! We really appreciate you letting us know. The new magnetic sleeve was designed for easy swapping, but we’ll pass your note about the hold strength to our design team. In the meantime, we recommend making sure the magnets are fully aligned for the best grip.

Rated 5 out of 5 stars

Lightweight

Love them! So lightweight!

October 10, 2025
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Reply from ThinOptics

So glad you like them! The lightweight feel is one of our favorite features.

Rated 5 out of 5 stars

Customer service

October 10, 2025
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Reply from ThinOptics

We appreciate your kind words! Our team always strives to provide the best support possible.

Rated 5 out of 5 stars

Excellent product

Excellent product. Excellent Service.

The original pair did not fit my wife's thin nose well, I went over this with support, and an exchange was promptly worked out.

My wife is very happy with the quality and the fit.

October 9, 2025
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Reply from ThinOptics

We appreciate your detailed feedback. It’s great to hear our support team was able to promptly resolve the issue and that your wife is pleased with the new pair.

Rated 3 out of 5 stars

When ordering it takes to long to get…

When ordering it takes to long to get your product. Then the emails that come after I made the order, stating that I could save 30 to 40% on my next order are most irritating because for years I've been a customer sooo why not give me the 30 or 40 % off on the order that I had just made???

October 9, 2025
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Reply from ThinOptics

Thank you for your honest feedback and for being a long-time customer. We completely understand your frustration with the delivery time and timing of our promotional emails. We value your loyalty and are reviewing ways to make sure returning customers like you receive the recognition you deserve.

Rated 5 out of 5 stars

Love them

I received my glasses and I love them. I love the thiness so they can be carried in my purse, wallet, pocket, etc.
I will definitely buy again...

October 9, 2025
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Reply from ThinOptics

We’re so glad you love your new glasses! Their slim design really makes them perfect for on-the-go use. Thanks for your support — we can’t wait to serve you again!

Rated 1 out of 5 stars

Satisfaction

You had a great warranty for substandard product, where every pair about 10 to 12 the nose piece broke off. Now you DO NOT STAND BEHIND YOUR PRODUCTS. I HAVE A COUPLE OF OTHER PRODUCTS FROM YOU AND THEY SEEM FINE. With this kind of poor quality product I am looking elsewhere for readers.

October 9, 2025
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Reply from ThinOptics

Thank you for your honest feedback. We sincerely apologize for the repeated issues you’ve had with the nose piece and understand how disappointing that must be. Your comments help us identify where improvements are needed.

Rated 3 out of 5 stars

The glasses are good

The glasses are good, and the case attached to my phone case, but no where in the product description was an explanation that the glass case was separate from the underlying base. Why is it that way? I am open to an explanation.

October 9, 2025
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Reply from ThinOptics

We appreciate your honest feedback and understand the confusion. The case is intentionally made detachable from the base to allow flexibility — you can switch or reposition it without removing the adhesive mount. Thank you for pointing this out; we’ll review our product details to ensure this is explained more clearly moving forward.

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