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Review summary

Created with AI, based on recent reviews

Evaluating 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and the convenience it offers. Many people highlight the outstanding customer service, noting that representatives are friendly, professional, and resolve issues quickly and efficiently. The service provided is frequently described as excellent, with consumers appreciating the ease and efficiency of their overall experience. However, some customers experienced issues with their orders, such as receiving the wrong strength or color, or finding that the product did not meet their expectations. A few people also mentioned that the lenses are prone to scratching, and some found the magnetic cases did not hold the glasses securely.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the convenience and portability of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers are happy with the thin, lightweight design... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers found the ordering process easy... See more

Service

People report positive experiences with service. Customers consistently praise the efficient and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had multiple pairs of ThinOptics and carry them everywhere!! The reason for this review is not just because the ultra thin glasses are so good - but a recent pair had a hinge break on the case... See more

Company replied

Rated 5 out of 5 stars

I love thin optics & have been using them for years. They weigh nothing, fit in small areas, stay on my nose & are perfect for so many different uses. The customer service people are friendly & profes... See more

Company replied

Rated 5 out of 5 stars

After having cataracts done I searched for lightweight reading glasses that I could fit in a pocket. I bought two pairs of Thinoptics with the keychain. (A modern take on the traditional pinze-... See more

Company replied


Company details

  1. Optical Products Manufacturer
  2. Eye Care Center
  3. Fashion Accessories Store
  4. Glasses Store
  5. Optical Wholesaler
  6. Sunglasses Store

Written by the company

ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I asked for a refund and they were…

I asked for a refund and they were prompt and courteous in their response.
Thank you. I will refer you to my friends.
Rita F

October 6, 2025
ThinOptics logo

Reply from ThinOptics

We’re happy to hear our team was able to resolve your request promptly and with care. Thank you for your trust and for recommending us to your friends!

Rated 5 out of 5 stars

Excellent product!

Excellent product!
Couldn’t do without these readers!
Excellent customer service!
That says it all!

September 29, 2025
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Reply from ThinOptics

We truly appreciate your wonderful feedback! It’s great to know our readers and customer service met your expectations. Thank you for being part of our community!

Rated 5 out of 5 stars

Fast delivery

October 3, 2025
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Reply from ThinOptics

So glad to hear your delivery was fast! We love getting your ThinOptics to you as quickly as possible.

Rated 2 out of 5 stars

Fabulous service delivery in terms of…

Fabulous service delivery in terms of delivery speed, security, product quality, and long term support. I believed that I was also accessing your special deal which was 3 pairs of glasses for the price of two. However, on delivery one pair( green frame ) had disppeared and I only received two pairs by mail.
Otherwise, I still continue to applaud your products to friends who go onto purchase. Well done.

October 2, 2025
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Reply from ThinOptics

Thank you so much for your kind words and continued support — we truly appreciate you recommending ThinOptics to your friends! We’re very sorry to hear that one pair of glasses was missing from your order. That’s certainly not the experience we want for our customers. Please reach out to our support team with your order details so we can quickly resolve this and make sure you receive your complete set.

Rated 5 out of 5 stars

Easy to use site

Easy to use site, and I love the product.

October 3, 2025
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Reply from ThinOptics

We’re so glad you love your ThinOptics and had a smooth experience ordering! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Thankful

First, I like the Thin Optics product. I use often. Second, Thin Optics has been very honorable to deal with. So refreshing when the majority of companies are not honorable.

October 3, 2025
ThinOptics logo

Reply from ThinOptics

Thank you so much for your kind words! We’re delighted to hear that you enjoy using your ThinOptics and that you’ve had a positive experience with our team. We truly appreciate your trust — it means a lot to us!

Rated 5 out of 5 stars

I bought thinoptics when they first…launched.

I bought thinoptics when they first launched and got in on the lifetime warranty and they are great at giving me my replacements. I love my thinoptics I don’t leave home without them and I’ve had them a few years now. Great product keep up the great work thanks.

October 3, 2025
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Reply from ThinOptics

Thank you so much for being one of our early supporters and for sharing your experience! We’re thrilled to hear you’ve enjoyed your ThinOptics for years and that our warranty service has been helpful. Your loyalty means a lot to us — we’ll keep working hard to deliver products you love!

Rated 3 out of 5 stars

Getting your product delivered after…

Getting your product delivered after purchasing it was ridiculously difficult.. I’m not sure I’ll being buying anything again

October 3, 2025
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Reply from ThinOptics

We’re sorry to hear about your delivery experience. Thank you for bringing this to our attention — we’ll review what went wrong and work to improve for the future.

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support, timely response and shipment.

October 2, 2025
ThinOptics logo

Reply from ThinOptics

Thank you! We’re glad you were pleased with our support, quick response, and fast shipping.

Rated 5 out of 5 stars

Great products & great customer service

Great products, and great customer service! I love having the thin reader on the back of my phone, so I can always read the phone but don't have to carry bulky reading glasses. And these things last a long time. I bought 3 in 2019 and the last one did not break until 2025 (!). Crazy good quality. I'm very happy with the readers. (And customer service is awesome if you have a problem or question. Super responsive and kind.)

October 2, 2025
ThinOptics logo

Reply from ThinOptics

Thank you so much for your wonderful feedback! We’re thrilled to hear how much you’ve enjoyed your ThinOptics readers over the years — and we love knowing they’ve stood the test of time! We’re always happy to help whenever you need us.

Rated 5 out of 5 stars

I love these glasses but I wish they…

I love these glasses but I wish they came in 3.5

October 2, 2025
ThinOptics logo

Reply from ThinOptics

Thank you for being such a loyal customer! We’re so glad you’ve been enjoying our readers over the years and that ordering has been quick and easy for you.

Rated 4 out of 5 stars

Good product; Good service. Thank you.


What Thinoptics does well is service. There was a mistake in my order, and all it took was an email and you sent the correct product in a very timely matter.
Plus, I am enjoying the product. No more looking for where I left my glasses.

October 1, 2025
ThinOptics logo

Reply from ThinOptics

Thank you so much for your kind words! We’re glad we could quickly make things right with your order, and we’re thrilled you’re enjoying the convenience of your ThinOptics readers.

Rated 4 out of 5 stars

Had to wait 2 months but a full refund…

Had to wait 2 months but a full refund helped a lot. I like the glasses although the bifocal is too high in the lense

October 2, 2025
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Reply from ThinOptics

Thank you for your patience and feedback. We’re glad the refund process went smoothly and that you’re enjoying your glasses overall. We appreciate your note about the bifocal placement — we’ll be sure to share that with our product team.

Rated 1 out of 5 stars

I have not received my order

I have not received my order, even though I paid for Express Shipping.

October 2, 2025
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Reply from ThinOptics

I am sorry to learn that the parcel has not arrived. Let me look into this and will send you an email to assist you accordingly.

Rated 5 out of 5 stars

Have been ordering and wearing these…

Have been ordering and wearing these for the last several years! I probably order a couple pair a year because I either break them or loose them. Ordering is very easy and usually arrive within a few days.

October 2, 2025
ThinOptics logo

Reply from ThinOptics

Thank you for being such a loyal customer! We’re so glad you’ve been enjoying your readers over the years and that ordering has always been quick and easy.

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast. Product in excellent condition, as always!

October 2, 2025
ThinOptics logo

Reply from ThinOptics

Thank you! We’re so glad your order arrived quickly and in perfect condition.

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