Since 13 took over standards have determined. Yesterday they installed a new combi boiler I asked for inconvenience compensation and they said no. When the previous company tristar did work I was comp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thirteen housing does not protect or support their tenants. They believe malicious lies from one neighbour, who CLEARLY has a problem with most people in the street, issues warning letters with zero e... See more
I MOVED TO A BUNGALOW WITH 13 IN JANUARY. OVERALL THE CONDITION OF THE HOME IS EXCELLENT, ALL ID LIKE TO SAY IS THAT THEIR ELECTRICIAN AND REPAIR TEAM UPDATE THEIR TRAINING ON THE ROLE, AS THEIR LAC... See more
Company replied
My13 are the most corrupt housing association going. Sub contracting work out to other companies and not telling the tenant or sub contractors That the property in question has asbestos and j... See more
Company replied
1.7
Bad
65 reviews
Replied to 63% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shocking company
Well what can I say about this group. If I could I would of went private. Not only do the patch manager threaten you with eviction but the repair take 3 month to get fixed and I have seen it with my own eyes how the tradesmen and woman who work for the repair team are treated if there don't complete there job I a hour phone call after phone call putting pressure on them. The customer service staff are rude and hang up on you and when you as for help there don't issue with any sort of help at all
August 30, 2022
Unprompted review
Despicable Organisation
Reprehensible social housing provider, causing chaos to countless decent working families, particularly on newbuild housing estates, with their boneheaded selection of unruly, unsuitable and inappropriate tenants.
No vetting process for tenants. No due diligence for tenants. No consistency in processing issues to do with their tenants causing anti-social behaviour. No Duty of Care for private homeowners who have to suffer from Thirteen Group tenants' behaviour. No responsibility taken when their tenants cause grief and harassment to law-abiding private homeowners. Awful organisation.
August 12, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.