Thirteen Supply Co Reviews 106

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the t-shirts, noting their softness, durability, and unique designs. Many people also highlight the efficient and fast delivery service, often mentioning items arriving promptly and well-packaged. The overall service is frequently described as amazing, with consumers appreciating the care taken with their orders. However, some customers were dissatisfied with receiving faulty items, such as misprinted t-shirts, and experienced difficulties with the return process, including issues with printing labels and arranging pickups. A few other people also felt that the packaging of their received t-shirt was not up to standard, suggesting it looked like a returned item.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many praise the excellent quality of... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and incredible quality... See more

Delivery service

People report positive experiences with delivery services. Customers consistently praise the speed and... See more

Order

Reviewers consistently express satisfaction with their orders. Many customers highlight prompt and accurate... See more

Service

Clients share positive opinions on service, consistently highlighting the excellent quality and great service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi thank you! it's 41520 My favourite online store by far, the quality of the t shirts is absolutely second to none add in the fact that the designs are top tier, perfect I couldn't praise them more... See more

Company replied

Rated 5 out of 5 stars

Faultless experience. Ordered a last-minute Christmas present two days before the big day and it was packed, shipped and received on Xmas Eve. Not only that, but the quality is impeccable, and in... See more

Company replied

Rated 5 out of 5 stars

Fantastic quality clothing. The designs are so unique. My husband loves the tattoo inspired designs that have meaning behind each one. Has many hoodies (slightly gutted there are no hoodies curr... See more

Company replied

Rated 5 out of 5 stars

I've ordered from them a few times now and every item I have has been of great quality, the shirts especially are super soft and hold up really well even after multiple washes. No complaints whatsoeve... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Alternative clothing, art & accessories - Inspired by hardcore music and tattoo culture.


Contact info

4.8

Excellent

TrustScore 5 out of 5

106 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I love this company

I love this company. I bought one T shirt for my tattooed other half, he loved it so much I have since bought several more. The designs are great and the company is responsive and great to deal with.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great shirts

Bought t shirts more than once now. Great items, speedy delivery and nice simple eco friendly packaging. Will def use again

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Always super happy with all the…

Always super happy with all the products I’ve had from Thirteen Supply Co. Their quality is incredible and the designs are beautiful. Not to mention the communication from the company if you need to speak to them is second to none!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

I will always be a returning customer

I’ve never felt compelled to write a review before but I really cannot rave about this company enough! I’ve ordered so many products from them & they’re all amazing quality. I’ve received my latest package today & I’m so pleased with all the items again. The team clearly take care in what they do, they even accommodated shipping me a canvas jacket I ordered previously with the box inside out to hide the branding & avoid my partner finding out what I’d bought him for Christmas! Customer service is impeccable, delivery time just as good & the quality of the prints, t-shirts, jacket & other bits have always been amazing. I will always be a returning customer. ☺️

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great t-shirt

Great t-shirt. It's actually a much better quality t-shirt than other similar companies use. Awesome designs and the communication is second to none via social media. My new fav.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality gear.

Had a few T-shirts and a couple of pin badges from these guys and I have to say you can see it’s all good quality stuff they produce.
Very happy with my purchases and will definatly be buying from them again and would highly recommend paying them a visit.

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company! The designs are unique, quirky and fun and the quality is second to none! I wear my T-shirts ALOT so wash them regularly and they still look as good as new! Would highly recommend 🖤

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered what was meant to be a new t…

Ordered what was meant to be a new t shirt, they sent me a damaged t shirt with no tags, then would not supply me with a refund or exchange after I sent it back. Would not recommend and will not be buying from them again.

April 26, 2024
Unprompted review
Thirteen Supply Co logo

Reply from Thirteen Supply Co

Thank you for taking the time to leave a review. We value customer feedback and take your views on board to improve upon our services. 
For clarity on the issue, we would just like to detail our understanding of what happened, as well as the policies and processes that we follow. 

You emailed us asking to exchange your t-shirt for a smaller size, you did not mention at this time it was faulty or damaged and therefore, we agreed to the exchange and set aside your required t-shirt. We also detailed our returns process and stated we would need to receive the t-shirt unworn, unwashed and with no signs of wear. Please note that if you had received a faulty/damaged t-shirt, we would be happy to deal with this and we ask for photographs and details to be sent so that we can log it accordingly and offer a suitable solution. 

We received the t-shirt back with x2 dirt/black marks on the back, which we supplied photographs of to you via email. We stated we could not complete the exchange as explained and outlined in our policy. We then returned the t-shirt to you, at no extra postage cost to you as we paid for this. We did not issue or offer an exchange for these reasons, but you were not left without a product and we have since checked Tracking to ensure this was delivered.
 
Just a polite note to say that our t-shirts do not come with tags. We are a small independent business who print our branding onto the back necks and we try to minimise our packaging and/or waste. If this is something you would prefer as a customer however, we will keep this in mind. 

We are sorry you feel this way and that you choose to no longer shop with us. Our returns policies were explained via email before you sent the item back, as well as detailed on our website. If you had received a damaged or faulty item we would have been happy to deal with this if you had made us aware initially. 
If you have any further issues or questions, please contact us via email sales@thirteensupply.co

Rated 5 out of 5 stars

Ordered a few items from Thirteen Supply Co…

Ive ordered a few items from Thirteen supply co from artwork to tees. I have to say it's obvious that the company really care about what they are releasing and want to stay true to the style they have. The way they have releases is great. I recently purchased a hoodie, the hoodie is heavyweight and fits well. I decided to size up as I like oversized in hoods and it was perfect. With the tees, the style is fitted so if you prefer a bit more room size up, with that said all the images on the sites show how the clothes will fit so just follow that.
Artwork and pins ive purchased in the past have all been awesome! quick del and well packaged.

December 22, 2023
Unprompted review
Rated 4 out of 5 stars

Very pleased

Really happy with Thirteensuppy I ordered 2 tops, they arrived quickly however one was a different top. I emailed them, with a very quick response, they sent me the right top within a couple of days. Customer service was excellent. Would definitely recommend & use again.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Love these Tees !!

Recently ordered two t-shirts. Hassle free purchase with quick delivery. Awesome original designs & superb quality. Love their style !

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Bought a couple of T shirts and badge…

Bought a couple of T shirts and badge sets. Superb quality products packed and delivered quickly, what’s not to like? Leah responded to my email to add a shirt after placing my order so I only had one delivery cost. Well pleased

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great

Ordered from here for the first time. Very pleased. Came fast & the product is good quality.

Likely to shop here again.

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Wow. Quality of T-shirt is amazing. You take a risk buying online of getting Gildan/Fruit of the Loom quality crap, but this is far removed from that and will definitely be ordering more. Delivery very quick too. Thank you.

May 14, 2022
Unprompted review

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