Thistle Home Improvements Group Reviews 39

We recently had a full bathroom refurb with bath removal and shower installation and are very happy with the work. Thanks to Rebekah for the design and Jan and all the trades for making it happen.
If the final snagging hadn't been delayed it would have been 5 stars all the way! Great job, great team.

Superb service and very high quality products and kitchen units .Very impressed with the finished result . The tradesmen that carried out the work were very professional and particular with their individual works . Would highly recommend Thistle Home Improvements.

This for a conservatory conversion to a flat roof with glass lantern replacing perspex. Two walls fully bricked. All to make the room usable through the year. Every one involved, from initial survey, design, project management, joiners, electricians, coating and brickwork where without exception competent and very pleasant. We had a couple of quotes which thistle was competitive. We went with them due to previous work. We will be using them again. On the negative they did over promise on delivery which was missed by a couple of months. It was not due to weather but due to delayed start that made weather a major factor. I suspect there is an element of who shouts the loudest in getting your job finished. This is all pretty standard though and no different to other companies we have used. Again... totally recommend

Highly recommend Thistle Home Improvements. I gave them a really challenging project and they were outstanding. The standard of workmanship, service and aftercare far exceeded my expectations! I highly recommend them and I will definitely use them again.

We visited Thistle’s showroom in Bridge of Don to look at their front door range. We were made to feel welcome from their friendly staff and proceed with an order for a new front door.

Thistle don’t rely on contractors for installation and have their own installers. Their employee that carry out the installation done a very good job installing our new front door in difficult weather conditions. We are really happy with the door installation and service in general from Thistle.

We had cladding fitted to our house and we are delighted ,work carried out and site tidied up after them ,no hesitation in recommending thistle to anybody many thanks to Franco and his mates for doing a wonderfull job also thanks to amber in office for keeping us informed

I chose Thistle for my replacement patio doors as I had been very pleased with my previous experience when they replaced all my windows around 12 years ago. Their high quality of workmanship and first class service has absolutely been maintained. From the moment I walked into their showroom to enquire about the patio doors right through to completion of the work I felt genuinely valued as a customer and the turnaround time from ordering to installation was actually a bit quicker than anticipated. Amber kept me well informed in advance of installation and the guys that came to do the work were excellent - a very neat job, no mess left behind and they ensured I was satisfied with everything before leaving. I didn’t know before I went to see them that I would receive a returning customer discount which demonstrates the value they place on customer loyalty. And as an added bonus, they replaced a handle I had recently broken on one of my windows free of charge - it was outside the 10 year guarantee period so they were under no obligation to do that. It might seem like a little thing but it just further demonstrates the value they place on customer relationships. Delighted with my new patio doors - I won’t hesitate to use them again or to recommend them.

Have used Thistle for numerous projects at my home and have always been very satisfied. They are very professional and efficient.

Friendly, professional, punctual, quick service done to a very high standard. Would definitely come back for further home improvement projects!

Thistle are professional and helpful from start to finish, supplied and fitted replacement patio and balcony doors and double glazed windows to replace 40 year old units. Completed to the agreed schedule and budget (actually ahead of schedule). Turned up on time on and very respectful of our property taking great care around the home. They politely answered the many questions we had as the installation progressed. Very pleased with the final result and consider it money well spent!

Supply & installation of a new Front Door and Double Glazed Units were completed in a very professional way.

Unfortunately, one of the Double Glazed Units was damaged in transit but the unit was replaced and fitted successfully

Thistle? More like Thorn in my side.
Worst building experience of my life.
Every single aspect of the build had errors, all of which had to be corrected multiple times resulting in arguments, being shouted at by staff and threats of court action. Very poor attention to detail, shoddy workmanship and delay after delay resulting in a remarkably poor experience that was also very expensive. Avoid. Avoid. Avoid. Seriously, if you read their review pre-2020 they are fine, the majority after this are an absolute disaster. I can't stress this enough, DO NOT LET THISTLE ANYWHERE NEAR YOUR PROPERTY.

Worst company I have ever dealt with. “Project manager” laughed when giving unreasonable timelines that could not be challenged. Tried to charge for extra doors when not needed. They get as much money from you up front so you can’t go anywhere else. Had to come back three times as the work was not up to standard. Whole project took more than a year to complete as they always had other “priority” work to do before ours despite paying over the odds which we would normally assume would guarantee some quality and attention.

Asked for a quote to supply some wall panels. (No fitting or other parts required).
Was quoted £2400.
I got them from somewhere else local for £1200.
How on earth can they justify this quote??
Can’t begin to imagine how over inflated the quote would be had they actually done the bathroom for us.

Got patio doors and main doors installed years ago, leaks everytime heavy rain... got few service visits not much improvement, avoid using them.

We are an elderly couple married for 50 years. In April 2021 we signed a contract with Thistle Windows and Conservatories Ltd., Aberdeen, to have a Sun Room Extension erected at the rear of our property in Laurencekirk, Aberdeenshire. This build was to be a relaxing, pleasurable addition to our home for our advancing years but has proved to be a prolonged nightmare experience impacting greatly on our mental health and normal lives. The build commenced in December 2021 and we were told on signing the contract that the build would be completed approximately three months after the build started. The build was fraught with problems - the roof (fitted 3 times after we pointed out it looked askew); hip ridge tiles on roof were unsightly and required to be replaced due to being improperly mitred); floor screed (applied, removed and reapplied); gutters; poorly adjusted doors (finally after many failed attempts at correction by Thistle, we employed an independent door fitter to remedy); scratched glass units; plasterboard smashed by them and poor finish to window sills damaged by them) , etc., etc., and although the Certificate of Completion was issued in April 2023 (one year and four months after the build commenced) we are not satisfied with the standard of workmanship displayed throughout the build nor the final finish. We have many emails and photographs to illustrate the problems we faced. We made it clear by email that we did not wish face to face meetings since we were not educated/equipped to deal with such situations but they refused to take part in any outside mediation process stating that they would just deal with it themselves. On two occasions we were coerced against our will to meeting with them. There was no back and forth discussion at these meetings with senior management and we felt bullied, intimidated and belittled at the meetings. They refused to inspect the sills with one of the management saying that he would not override the decision of his subordinate to not replace the sills. Another management official also decided that they would not replace the plasterboard smashed up by them (which their workforce had managed to hide behind skirting boards) and the sills and that there was nothing we could do about it but there would be no replacement done. Also told we had an over expectation of the quality of finish. Replies to several of our emails from the Managing Director seemed to us to indicate he was immune to any recourse. He signed them off as “without prejudice”. Thistle, along with their affiliated company, repeatedly tried week after week for several weeks to coerce us into completing a form to say that we were satisfied with the build or we would not be issued with the guarantee certificate. The guarantee provider denies this but we have the appropriate emails recorded. We have contacted Thistle and requested a 20% reimbursement of the total payment, which we paid promptly but under duress, for the poor workmanship, delay in completion and unsatisfactory finish. They have completely ignored this request and will not admit to any discrepancies by their staff in spite of the many emails sent to them with photos as in our files record of events as they arose. We believe there may be several consumer rights issues. We are investigating this at the moment. We also believe there may be breach of contract issues in that when we contracted Thistle to build our Sun Room we had expected the work to be carried out by staff qualified to carry out their duties competently throughout the build in the first instance and not to have several failed attempts in several instance requiring our advisory input to make failed remedial attempts put right. Also the completion timescale was well outwith what we were promised through their mishandling of our build. We feel we were badly let down by Thistle in nearly every aspect of our build.

We had our bathroom totally replaced by Thistle and expected a service that equalled the hefty price tag. What we got was stress & chaos with a useless and dishonest project manager. Dreadful communication. A joiners work ripped out after 2 days working, same joiner back a few days later to complete a days work that was also ripped out!! Our story is too long to relate here. Initial offer of compensation was £25. After complaining to the directors - we received an apology and a ‘good will gesture’ of 2.3% off our bill, not ‘compensation’. Is this a reflection of how sorry they really were??
Our single star is to recognise the fact that we did indeed get a nice bathroom after 13 weeks!

As a returning customer, requesting a new quote, thistle stated they would be using another company to carry out part of my works. Their quote added 150% to the price I actually paid to said company to carry out these works, for what would have been a few phone calls worth of work from their end. Entire project quoted at 250% more than what it actually ended up costing me using other local reputable companies. Raised my frustrations and was accused of insulting their reputation, but with no answers on why they felt quotes were acceptable. 10 year guarantee pushed can change to 12 months, so latent failures due to poor workmanship are a concern. From a previous job, after being told by members of thistle staff my issues were a installation error, was informed it was myself that was at fault when trying to claim. Took 2 years to get to that point so just gave up. Whoever was at fault (I'm not qualified to make this call) it was handled poorly. Just hope the rest of my build is trouble free now knowing what their guarantee actually covers

After taking 4 months to complete my mums conservatory, on the day of completion they sent someone round to collect payment. What next. The heavy mob. Countless leaks and poor project management. Still leaking which they will not acknowledge