Thmotorsports Reviews 754

They are not very customer friendly. I ordered a product and when I received it decided it was not what I meant to order. When I tried to return it, they notified my that I would have to pay a 20% restocking fee. In todays world where you can order anything off amazon, I thought I would try a smaller company. Does not seem like they care about the customer thou with how they handle business. Never again will I order from THMotorsports

I ordered a set of control arm bushings for a BMW 2002tii because I found out that I can't install the OE style bushings. Paid $38.11 for overnight shipping because I can't get the car out of my bay without control arms.
They shipped them out the same day BUT they shipped them normal FedEx ground! The car is now stuck on my lift for a week! I could have gotten the same bushings off eBay for less and from a supplier that was much closer.
Even though I contacted them the day after I should have received the bushings they would not send another set out for overnight delivery, forcing me to wait 5 more days. All they did was refund the shipping charge.

Ordered center cap and they did not send the right one. When I called they said I would lose money sending it back, because of shipping cost. They also said the picture I went by was black and they omitted that the picture did show black but they didn’t have black so they sent me a chrome and said it just has to work. I would not recommend anyone ordering anything from these people. Poor customer service!

placed an order in July, said it will be delivered by October, end of October : "manufactured said order will be shipped on 01/17/2021" just kekW. Why even do business if you can not give any warranty on time. By the way that was a 500$ order.

If I could give ZEROS stars I would......I ordered a radiator, paid for 2 day shipping...then I call back 3 times and they send me an email stating it will be shipped in 30 days. WTH...No. I need a refund...lets see how long that takes.

Don’t do business with this company. They won’t ship your part even when it says free shipping, they turn around and say you have to pay the freight charge. Ordered in June and turns out they never even placed my order.

This site is THE WORST....they will not ship parts, inventory is not real time, clueless phone operators.

Went online for a nitrous kit, found their site, with the whole kit pictured. Ordered it for $228+some odd change and they sent a single nitro bottle we could’ve bought here in town for $80 that took 3 weeks to show up.

The customer assumes ALL risk. I purchased a set of side view mirror lens for my truck and they would not fit. Although they were correct style lens, the snap-fit tabs would not register, leaving a 1/4” gap to expose the wires. I pushed just a little in hopes they’d snap in but the dinky tabs snapped OFF. I pulled it off and snapped the OEM lenses in no problem. I contacted THMotorsports and it took them a week to respond. “We do not cover damages during or after the installation.” Was their response. No acknowledgment that the parts may be defective and outside their acceptable geometric tolerance. BUYER BEWARE!

They shipped me the wrong parts and I called multiple times everyday they kept telling me I will get the return label for the items the next day n later tonight. I’m going to call my bank to dispute the payment if they don’t follow up and return process!

I bought a GFB Diverter valve for my car . $117 . i returned it without opening the box because I changed my mind . They took off $31 !! and refund me $86, ouch ! don't shop at this place .

Ordered a Lowering kit that said arrives usually in two days. 11 days later I called to find out what was going on, they said, it ships tomorrow. 3 days later said package arrives without all the parts required to lower my sons’ truck. I call and go back a fourth with people who know nothing, then I get an email with a return label, and let me know that my first shipping cost would not be returned to me. And that I need to run around to a UPS store to return because the missing parts will not be in until September. I called and get no help! Stay away they knowingly shipped an incomplete kit! Terrible company.

It has been an absolute nightmare with this company. They advertised a product incorrectly on their site. I returned the product because it was wrong and was charged a restocking fee. They took over a month to issue a refund. Purchased on 5/2 and refund issued 6/30 less their restocking fee for a falsely advertised item. I took a screenshot and even provided them the information. They reworded the description so it is accurate as of today but I was still charged. I am disputing with the company the BBB and my credit card company.
I was told a manager would call me to discuss.....8 attempts later and nothing. Worst company ever.

I ordered a part on a Wednesday with 2 day shipping. When the part didn't arrive by the following Monday I emailed customer support. I got a reply that said they were looking into it. 2 days later, a full 7bdays after I placed my order it had still not shipped. A shipping status was applied to it and tracking number issued but FedEx never recieved the part. I then called customer service to get an updated status. They asked for my order number and said that an inventory issue occured and the part would not be available until the following month. I placed my order on April 29th, emailed on the 2nd, and called on May 6th but the part won't be available to ship until June. I would not recommend anyone purchase from this site. When was I going to be told there was an issue. Worst customer service ever.

Terrible place. They took my money without even having the part in stock and said I would receive it in 2 months. I couldn't wait that long and for the part so I wanted my money back and they still haven't refunded it

Go to the BBB page and read the reviews before you order! You either receive a unwanted part, or no part at all! The return policy is insane, you'll never get your money back, the place is a total ghost service! Complete waste of time!

I ordered part for my 2006 sti, and when "my package" arrived it was a coil over for a truck. Then I tell the about it. Then they tell me to wait for it to go under review, then got back to me 3 days later. Now I have to send their mistake back to them with my money. Then when they get their mistake back they will refund me MY MONEY back to me. Then I can order my parts again. I will never use these people again for parts I would rather pay more money any where else then deal with THMotorsports ever again.

I ordered a power steering pump rebuild kit and they sent the wrong one .I tried calling and they keep hanging up.This place needs to be shut down,they go under the name thmotorsports and autoplicity.If you go to better business bureau web site you see tons of complaints.Beware don’t waste your time here.

Looks like a trend...do your research. Purchased a new KW Variant 3 suspension for my car and used a coupon advertised on the front of their website WORKATHOME15. Purchase went through, card charged and several days later no movement on the shipment. I inquire only to find out they will not honor the purchase...offer me a chance to have it go through for an additional $215. Should have looked into it before trying to purchase from them. They are not listed on BBB so that should tell you (me) something.

Place is complete garbage. I have ordered from them twice and got the wrong item twice. Opened a ticket a month and still nobody can give me an answer on when the correct item will be sent out after multiple emails and a phone call. So I asked for a refund and still do not have that either. Beware of this scam.