Thomas & George Reviews 

103
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and premium feel of the products, often noting they look far more expensive than their actual price, providing excellent value for money. Many people also highlight the quick and efficient delivery service, with items arriving promptly and updates provided throughout the process. However, some customers also noted issues with delivery, including parcels not being received, significant delays, or receiving the wrong item. A few other people also felt that product quality was inconsistent, with items arriving damaged, breaking shortly after purchase, or not matching the website's description.

What people talk about most

Product

Consumers find product quality to be exceptional, with many praising the stylish appearance and premium feel... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the exceptional craftsmanship and premium... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Value for money

Customers consistently express high satisfaction with the value for money, often noting that products feel... See more

Price

Clients share positive opinions on price, with many reviewers expressing amazement at the quality received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive ordered two watches (not received on time stated) must apologise for the first review one star given, i need to change this, Jamie thankyou for your help and texting me with updates along the way,... See more

Rated 5 out of 5 stars

I have purchased 2 watches from this company, & I can honestly say they are fantastic. Very quick delivery, & very nice looking time pieces......& a bonus that they are very affordable whilst lookin... See more

Rated 5 out of 5 stars

I've bought two time pieces from Thomas and George now and both are premium quality pieces. I actually got the second one on sale. Delivery came through by DPD and I was updated all the way through. I... See more

Rated 5 out of 5 stars

Ordered my watch and was kept up to date with delivery expectations by email. I was also given a 20%discount for signing up to website. Watch when it arrived was packaged well although I didn’t ask... See more


Company details

  1. Shopping & Fashion

Written by the company

We provide bold watches and accessories at affordable prices.


Contact info

4.2

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.2

All reviews

(103)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What can I say Thomas and George…

What can I say Thomas and George watches not only look good but the quality!!! definitely feel the quality on your wrist feels and looks so much more expensive than what you've paid. And my friends can't believe what I've paid I bought 4 in total now can't decide which ones to wear. They where posted out so quick and delivery so prompt definitely be ordering more to go with my collection. Thank you Thomas and George for my amazing watches 10 out of ten.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful gold watch!

I recently purchased the Automatic Skeleton Watch - London Gold Edition from Thomas and George and I am incredibly happy with it. The watch itself is absolutely lovely, looks stunning in person, and feels like great quality. The ordering process was smooth and straightforward. I would definitely recommend them to anyone looking for a stylish timepiece.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable quality for this price…

Unbelievable quality for this price point! Jamie was great to contact and always followed up on delivery issues, which, to be fair, were not of his making! Evri! But he came through and job done! Cheers Jamie! Keep up the good work!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

You get what you pay for. (In a good way)

I was very cautious about ordering from this website because the prices seemed almost too good to be true.

But….

When I received the watch, it is stunning! It’s a wind up or spring mechanism so can sometimes not be as accurate as others but that’s down to personal preference. The watch itself is a really aesthetically pleasing piece. I can’t fault customer services either, I’ve had many conversations with CS through their instagram and they have been really engaging.

Let’s be truthful, you’re not buying a Rolex or Breitling. You are buying a £60-90 watch that looks nice.

I’m looking forward to my next piece from them.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a Thomas and George…

I recently bought a Thomas and George watch for my brother.He was very impressed with the quality and he thought it must have been very costly.It looked great and he is wearing it in meetings where it looks stylish and impressive.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a watch from these…

I recently purchased a watch from these and tbh I couldn't be happier. It arrives earlier than expected and for tge money the quality is excellent. I have has friend ask me a out it as mine is white with yellow straps. I would recommend anyone to purchase from this company.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

2 X watches......so far!!

I have purchased 2 watches from this company, & I can honestly say they are fantastic.
Very quick delivery, & very nice looking time pieces......& a bonus that they are very affordable whilst looking like mega money.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

A solid watch

A solid watch , well worth the money, much better then a thought they’d be, I’ll definitely be getting a couple more.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

My wife ordered me a couple of items on…

My wife ordered me a couple of items on the 24 th may , after receiving emails from royal mail saying we are expecting your parcel , we still haven't received anything (10th June) .
We have emailed and also the live chat .
They don't seem to be interested.
Let's see how interested they are when I drive to the place , I'm only 4 miles away.
Avoid this company , seems to be a scam

May 24, 2026
Unprompted review
Thomas & George logo

Reply from Thomas & George

Hi Anthony, really sorry. I was on live chat with her earlier, I checked the tracking and it had gone missing. I have just dropped off a replacement going out RoyalMail 24 and have put some extra in to make up for the delay. If you email us at time@thomasandgeorge.com I'll send over the tracking info.

Rated 2 out of 5 stars

Bought 2 watches

Bought 2 watches. Delivery was pretty quick. Unfortunately one of the watches came damaged. I've tried several times to contact them via email but I've had nothing back. Guess the old saying but cheap buy twice really does apply.
Other watch is fine. Hence the 2 stars and not 1. Shame the customer service is so poor.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

best 50 beans i ever did spend

best 50 beans i ever did spend
the watches/bracletes bought have arrived quick time and the quality is unreal....keep up the good work lad 5⭐️ all day long

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Partial Order Delivered

I previously raised a concern about receiving only one watch from my order of two. I’m happy to update that I have now received the second watch.

Thank you for resolving the issue.

April 7, 2026
Unprompted review
Thomas & George logo

Reply from Thomas & George

Hi Shaik, one watch that you ordered was unfortunately out of stock. As discussed the replacement is leaving us today :)

Rated 5 out of 5 stars

No stars, to five stars

Ive ordered two watches (not received on time stated) must apologise for the first review one star given, i need to change this, Jamie thankyou for your help and texting me with updates along the way,I received both watches today and im very pleased with them...in time for birthday, it took time but im happy with resuultsso now tgey aare five star well done jamie

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute liars

Absolute liars! Bought a Skeleton watch for my son at Christmas my son was over the moon with it unfortunately within a week internal part fell off and watch stopped working. Contacted Thomas and George was willing to accept a replacement but despite them agreeing to that, email after email with excuse after excuse 2 months later no replacement or refund received, £60 out of pocket and one very upset son. Despicable service!! Update after T &G reply, The watch was not smashed! A part had fallen off inside, I have the video proof, watch was still in stock when replacement was promised!

January 10, 2026
Unprompted review
Thomas & George logo

Reply from Thomas & George

Hi David, the watch was damaged with the back of the watch face being smashed from the images you sent over but we are happy to exchange as promised. The watch still works, it doesn't have a battery and works on movement or winding the watch if there's no movement happening (on a bedside table overnight).

The London Silver is our best selling watch, we'll be getting a replacement out as promised but it is currently out of stock, will be arriving back within the next 2-3 weeks.

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