Thomas & George Reviews 

Absolutely awful. Ordered from them and delivery was supposed to be 1-3 days, now heading into 2 weeks without any sign of it arriving and several emails sent to them with no response and trying to get money back.

I recently purchased "Berlin Silver Edition" from 'Thomas & George' as an anniversary gift for my Husband, and we are thoroughly impressed. The product itself is exactly as described, with excellent quality and attention to detail and gives a premium look. What stood out the most, however, was the exceptional customer service. The team was prompt, helpful, and genuinely attentive to my needs.A big Thanks to "Jamie Rice"for the great customer service..I had a few concerns, and they were answered quickly and thoroughly. Overall, a fantastic experience with both the product and the service. Highly recommend!

Quick delivery, amazing looking watch, definitely 5/5 and recommend 😎

I ordered my Norway gold edition watch as a birthday present and I love it. It was delivered on the next day whiles I was expecting it maybe at a later day. Their customer service is on point. Am watuting to order for the silver one when it's in stock. It look very expensive and luxurious. I get complements anytime I wear it.

Had an issue with delivery so emailed customer service and got a quick response from Jamie who was able to arrange next day delivery for the same item at no extra cost to ensure that i had it for the weekend.

Failed to deliver my order.

I've called these people and emailed multiple times, and still I've had no formal response or order update.

Avoid.

Update: Watches arrived after 25 days, however, customer service remained poor. Communication is key, but credit where its due at least they arrived.

My London Blue watch by Thomas & George has been a wonderful purchase. I'm often asked about it when I'm out and about. It's great quality with a strong and durable strap. The speed of delivery and professional box it came in was a nice touch. I'm on here now looking to purchase my next watch. Superb.

Unfortunately I can't give it 0 stars.

I ordered tools from these guys - 18/10/23 - so I could repair a broken crown/stem on one of my autos.

A breakdown of what happened:
- The remainder of the week passes it hasn't been dispatched
- I email 23/10/23 (Monday), 'what's the status'
- 'it'll be with you tomorrow at the latest' (Tuesday)
- I give it a couple more days, still hasn't arrived
- I email 26/10/23 (Thursday), 'could I get tracking information for this'
- No reply
- I wait the Friday + weekend + Monday morning for a reply, no reply
- I email the following week 30/10/23 (Monday) asking for a refund, having been ignored and no proof of postage provided, no tracking, no further correspondence whatsoever
- Auto reply Out of Office until 31/10/23 (So they were in office when I emailed 26/10/23)
- No reply for the rest of the week or indeed this week so far 31/10/23, 01/11/23 and entire 02/11/23
- Today I email the following week 02/11/23 (Monday / Today) asking for an update on the status of my request for refund.

We'll have to see if I ever get a reply or if I'm forced to dispute this through my bank.

In this time a replacement watch stem has travelled across China, flown to the UK, across the UK, to me and these guys can't reply to an email, provide proof of postage, or acknowledge my request for a refund.

I always try to support independent retailers, often paying more for items that I could quite easily get quicker and cheaper on Amazon. In this case I've paid the price.

I wish them and their business well but I cannot recommend these guys. Unreliable, unresponsive and quite honestly in 2023 unacceptable.

Great bag, prompt delivery.

The perfect option for anyone looking for a minimal, classic watch at an affordable price without missing out on any of the quality! Speedy delivery and overall great communication from the T&G team. Would recommend!

Such a quick, classy and friendly service from Thomas & George - let alone the high quality of the watch.

A huge thanks to Thomas & George for the first class service and first class product. I ordered the brown leather strap, rose gold watch and received my item within 2 days and that was just before Christmas!

An amazing company who’s product speaks for itself. The perfect combination of customer service and a top quality watch! Will be back soon

Bought the watch as a present for my brother. Absolutely gorgeous watch, looks really smart on and even the packaging is lovely. Thank you for the quick delivery also.

Love my new watch. Brilliant quality an excellent price. Thankyou

Bought a watch for my brother for his birthday. He absolutely loves it. Great customer service too.

Purchased the Ottawa 43 watch as a gift. The watch was engraved on the case back and looked good. Excellent watch, lovely detail and quality. Great customer service! Thanks for going the extra mile to make sure the gift was perfect! I think I may just have to buy one for myself now!!!

Maybe it's because I'm in my thirties but I've been searching for a clean crisp watch, the digital versions no longer interest me. I needed something that looks like a classic. Well, I found it and I love it. Originally I bought it for a couple of weddings I had coming up but now I use it for everything.