Thomas Cook India Reviews 

The absolute worst experience with Thomas Cook. They are a company filled with crooks from the top to the lowest section. Will never advise anyone to use Thomas Cook India.

I had the worst experience while booking in Thomas Cook for a customised Holiday. The entire team is filled with fraudulent people and empty promises. They dont dont even bother to plan according to the promised itinerary. They promise one thing and deliver totally a disastrous plan...Mr Owais, Sejal , Ruqaiya...all people exploiting travelers

First of all I wish if there was a negative rating system as Thomas cook India booking team is not eligible for even 1 star.

Please don’t book your holidays with Thomas Cook unless you have extra money to waste and want to invite stress into your trip. I’m sharing this so others don’t go through what I did.
I booked a Kerala trip with Thomas Cook — two days in Munnar. From the very beginning, I clearly told them several times over emails and calls that I wanted a valley view room, not a normal or garden-facing one. Despite all that, they booked me a basic Garden facing room.
When I pointed it out, they admitted their mistake and apologized. But even after that, they again booked me a garden-view room, not the valley view that I paid for. I kept following up again and again, explaining that I was charged for a better room, but they simply ignored my concerns.
Thomas cook India Booking team will not go and check with hotel property on room specifications and will make false promises.
The most frustrating part is that the properties themselves are good, but Thomas Cook books the cheapest category rooms even after charging you for premium ones. And the prices are ridiculously high — if you book the same hotels directly, you’ll easily save around 40% of what Thomas Cook charges.
Thomas cook charged me 75000 which i feel the room categories and transportation they booked would have been easily around 45000 if you self book.
I went to Thomas cook so that its a travel agency which will sort out everything for me and I will have to go tension free. however they have turned my Travel(Safar) in real Suffer.
This entire experience caused me so much mental stress during what was supposed to be a peaceful holiday. I felt completely unheard and disappointed.
i have all evidences against them with mail and recordings.
If you value your time, money, and peace of mind, please avoid booking with Thomas Cook. They seriously need to improve their communication, transparency, and accountability

Thomas cook is good but there are few people in booking team which are messing it up.

Our tour to the United States of America with Thomas Cook has been an absolutely wonderful and memorable experience. Everything was perfectly organized — from travel to stay to sightseeing. The food had so much variety and was well thought out for everyone’s comfort and taste.

A special mention to our amazing tour manager Kshitija , who managed everything with warmth, care, and perfect time management. She took care of us like family and made sure every moment was enjoyable and worry-free.

It was truly an amazing, well-planned trip — we’re returning with beautiful memories in our hearts. Thank you, Thomas Cook and kshitija! Hope to travel with you again soon.

Very bad experience in Europe group tour...
We booked a 17 day tour and it was the worst experience till now...
Never going to book with them again.

My parents are in Europe trip
They reached Paris
Firstly, Thomas cook changed the hotel without informing us. And now the rooms in the hotel are so small and are in the basement which is very suffocating.
My parents of age above 60 are suffernibg.
We sent our parents on the trust of Thomas cook and see what we are getting . Worst services
Highly disappointed
Don’t send your parents with this company
They are fraud
We are paying so much and getting nothing
We are here sitting in India worried about our parents. Pathetic services

I am a NRI senior citizen with a British passport and OCI. I was in India for a few months and booked a holiday to Sri Lanka. Late in the booking process, the agent said that entrance to certain attractions would cost me more because of British passport (instead of Indian passport). I agreed to pay just the difference. Following the trip, I found that I had been grossly overcharged for this and asked for refund based on actuals. This was rejected. They said that they had treated me as a US citizen and subject me to a surcharge (without my knowledge). Also I had a problem with one of the attractions that had been included on the Thomas Cook itinerary (free entry) - the driver / guide refused to pay for this. I paid for this and asked Thomas Cook to refund me when I returned. They refused and the person dealing with my case would not allow me to speak to or write to her supervisor. Also refused to give me a complaint ref ( I have incident ref). I wrote to the CEO in Mumbai to complain but have received no response. I feel cheated by Thomas Cook who pride themselves on being one of India's biggest travel agents.

Dirtiest travel orgnisers ever you can find on this earth is Thomas cook franchisee in Jayanagar Bangalore supported by THOMASCOOK INDIA for all his ill doings and supports for unethical professionalism. Their only way of doing travel business is to cheat public with false promises which are documented and evidential.

Had a great experience with Thomas Cook foreign exchange division @ Bangalore. I could complete my brothers (Student) Currency, Prepaid card & Tuition fee remittance in less than 20 mins with them. He got a Study buddy card with Free lounge Access.

If the Review Rate was 1/2 that was also not suitable for this agency. I am not finding words to describe the pathetic service that they provide to the customers. No one will respond at the right time and we have beg them for the support even after paying the full amount. Some of the small tour operators does a better job and they care for the customers but Thomas Cook India is the worst ever tour operator that i have encountered so far in my life. Not worth of taking the Travel plans for the given money. Not sure whether they pay their employees salary as they dont work effectively. Also if someone wants to see Worst itinerary it is with Thomas cook. Not worth at all.

after initial deposit, pricing keeps on going up and customer service courtesy down.

Very disappointing service they have, once it’s paid they are less bothered to communicate about trip, poor customer satisfaction with poor management. Please never plan your trip with Thomas cook.

They are a scam ...do not go by their brand and their frantic calls for booking confirmation...I booked my tour to Europe.. made my payments and then after receiving the booking amount they disappeared... afterwards they informed me my trip has been cancelled due to lower number of passengers..i fell for their scam you save yourself...

Thomas Cook India provides very poor service. They are not customer-friendly at all. Once you have paid them, they are least bothered to respond. This attitude is seen across their entire staff, from the MD to the executives. It's best to avoid getting involved with them.

Never recommend anybody to book such company...sab pesa kha jate hen ..worst experience

Hi, Booked Europe Fusion tour with THOMAS COOK. Before i booked the package I told the sales person (Online booking) that one of us had Visa rejection in past and if you confirm visa then only i will book the tour. She asked one day time to confirm with visa team and next day confirmed that Visa wont be a problem.
I paid booking amount 400000 and the night mare started after that. sales team stopped replying mail / message / phone calls.
Finally Visa got rejected and i received a mail that " As per your request we have cancelled your tour and 80,000 out of 100000 booking amount paid will be deducted."
1. Never book Online Tours.
2. Read each and every word of Terms and Condition.
3. Go to Consumer Court immediately after incident.
4. Keep all mail communication with you.
5. Don't get cheated by Sales Team since for their incentive and targets Thomas Cook will mis-sale.
6. If you keep mail proof ready with you. You can win your case.
7. Thomas can give you sleepless night and harass you to the last limit. Online team is rude and very calver and some of them may insult you also.
Beware of Thomas Cook. # Online # Harassment # Mis-selling # nightmares # sleepless night.

Further to our review dated 05/04/24, wrote to the Ministry of Tourism thru the PG Portal about non refund of balance Rs 64318/- after cancellation by Thomas Cook India of Switzerland tour. After Ministry's intervention, TC said that some amount will be refunded by NEFT if we give our bank account details specified by them. After receiving those details, they are now asking for a cancelled blank cheque. Obviously TC is avoiding refund giving an excuse as blank cheque is not required for NEFT.

We 4 families went to Kashmir based on Thomas cook tour package. Payment made online based on their online grid for each family, took almost whole day with too much hazzle. Hotel voucher not given until we check in the houseboat at Srinagar. They sublet the tour to a local contractor. Houseboat accommodation at Srinagar was horrible, dirty toilet, revolving toilet seat, rusted pointed toilet paper stand, no hot water for bath at night or room heater.

At Pahalgam, Thomas Cook given us servant quarters with no proper access to enter the room. Revolving toilet seats, leaking health faucet, rotating washbasin tap are few highlights. After 3 days of struggle, we got apologies from Thomas Cook. No AC tempo traveler given, no park visit ticket given, no valley visit transport given as per quotation and we found this new management does not care about the promise, quotation or customers. Once money paid to them will not come back. Thomas Cook really cooked us.

More documentation (they completely start making up requirements) than is required by the gov/RBI. Maximum charges when compared to others

Absolutely terrible service. We started to talk to bhavin bhai more than a month before our trip. Please remember this is an individual trip review not a group tour review.
Bhavin bhai booked our whole itinerary and took money for flights and said he isn't going to book the rest of it. This was 2 weeks before us flying to Thailand and we were out of town until the day before the trip.

Obviously we lost it and asked for our money back as we weren't aware the trip had been booked and confirmed fully. This was when he said everything is booked...whoala in less than 10 minutes everything is booked. Hmmm fishy.

Also many things were not clear or made clear. Such as private meaning car will only pick up and drop not be ours for the entire trip. Which is how they booked previously. We did a private tour thinking it would save know time. It didn't.

During the tour. The people coordinating behaved absolutely horribly. They treated us like we were slaves being transported or something. Proper language was not used. Respect down the drain. Customer service...didn't exist.

Tons of hours were left for us to figure out what to do as they didn't give us an itinerary before hand to be able to add other things on. An itinerary was provided but a proper itinerary with times was never provided, even though asked for many times.

During transportation, there were many conflicts. They would send us a time to be ready by but that was never the correct time. They would send us a car number that would be coming to pick us up but at the last minute a different car would show up. One of the car drivers was indian who spoke hindi so we could understand the conversation. He literally told the guy coordinating why would you tell your client 530pm when you know on a Friday evening none of my drivers would make it to pickup until 6 pm