Thompson Leisure Ltd. Reviews 78

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, often highlighting specific individuals for their exceptional service and helpfulness throughout the purchasing or rental process. The overall service is frequently described as excellent, with many appreciating the smooth and easy experience, from initial inquiries to collection. People are also very satisfied with the quality of the products, noting that motorhomes and campervans are often new, well-maintained, and fully equipped. However, some people were dissatisfied with the aftercare and service, mentioning issues like missing parts, unresolved mechanical problems, or a lack of attention to detail during vehicle preparation. A few customers also felt that communication could be improved, particularly regarding vehicle availability and service appointments, and some experienced a rushed or impersonal handover process.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as outstanding, first-class, and... See more

Product

Reviewers mention positive feedback about the product. Many customers express delight with their new... See more

User experience

Reviewers highlight positive aspects of the user experience. Many customers describe their experience as... See more

Customer service

Users describe positive interactions with customer service. Many customers felt well looked after,... See more

Based on these reviews

Rated 4 out of 5 stars

Customer service was great. However we were missing pieces to make up the bed to the size needed and the rear view mirror electrical device did not work. Van was immaculate and we would highly recom... See more

Rated 4 out of 5 stars

Easy booking system. Van in real life, actually looked like exactly like pictures on website. Very friendly staff. Super important - was able to leave my car at their base. Van was spotless... See more

Rated 5 out of 5 stars

Charlotte looked after us so well from start to finish as we purchased our new motor home. Her customer service and friendly disposition made the whole process so easy. We felt very well looked after... See more

Company replied

Rated 5 out of 5 stars

Excellent service from this company. Hired a motorhome for two weeks from them in May 2025. The motorhome was brand new. Immaculate condition, well equipped and spotlessly clean. The whole process fro... See more

Rated 1 out of 5 stars

Don't waste your time trying to sell a motorhome or campervan here. Sent photos videos etc as requested. Rang for update numerous times but never got a reply.

Rated 1 out of 5 stars

I’m extremely disappointed with the service received from Thompson Leisure. From the start, the experience felt impersonal and money-driven. The initial handover lacked proper training or guidance,... See more

Rated 5 out of 5 stars

What an amazing experience we had with this rental, We rented for the Open in royal port rush and the team could not have made the pick up and drop off any easier, The Camper was like new and had al... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a Campervan from Thompson Leisure. Having called in to view what was available we were looked after by Charlotte who spent the afternoon showing us a number of possibilities.... See more

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Rated 5 out of 5 stars

Big shout out to the friendly, helpful and enthusiastic one and only Stevie Maghie ! Stevie went above and beyond with amazing contact from viewing to the actual purchase ( even on his day off ) . W... See more

Rated 5 out of 5 stars

We purchased our first motorhome from Thompson Leisure recently, and have been so impressed by the quality of service from start to finish. Throughout the process, Sales Manager, Niall Grego, was so... See more

Company replied

Rated 5 out of 5 stars

I would reiterate everything that Thelma (aka Patti) wrote and then put bells on. Just the loveliest people to deal with. The van - Petite Premier - was great to drive. If you see reviews less than... See more

Rated 5 out of 5 stars

We rented a motorhome from Thompson Leisure for a 2 week road trip around Ireland. Customer service was great and the motorhome was spotless and everything in great working order. Steph was super help... See more

Company replied

Rated 3 out of 5 stars

Staff were friendly and tried to be helpful but campervan had no water & technical faults for that particular campervan which ruined the overall holiday/camping experience.Had to return early no heat... See more

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Rated 5 out of 5 stars

Thompsons found a serious issue with my campervan’s ceiling board during its annual check. Thanks to their expertise, they identified and fixed the problem perfectly. Robert kept me in the loop throug... See more

Company replied

Rated 5 out of 5 stars

The TL sales team could not have been more helpful or patient in finding us the right van…a journey that ended up being much longer than anticipated. Thompsons goes the extra mile without putting the... See more

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Rated 5 out of 5 stars

Can't recommend highly enough Thompson's Leisure & in particular Niall Grego. We have just bought our new motorhome from Niall at Thompson's Leisure. We were helped through the whole process... See more

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Rated 5 out of 5 stars

We have just collected our new Motorhome from Thompson Leisure. From the start. we dealt with Robin - a very friendly guy who is extremely knowledgeable about all aspects of the Motorhomes. He is ex... See more

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Rated 5 out of 5 stars

We found the company staff very helpful and professional. Collection was easy as was returning the vehicle. It was supplied with everything we needed. It was very useful having the YouTube video to... See more

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Rated 5 out of 5 stars

A friendly family business who dealt with us at all times in a professional but extremely friendly way. Sam’s knowledge, of the various makes and models of motorhomes on site helped us make the fina... See more

Rated 5 out of 5 stars

Many thanks to Thompson Leisure for the first class service I received from them recently when hiring one of their motorhomes, which when provided was very clean and well maintained. They were friendl... See more

Company replied

Rated 5 out of 5 stars

Very easy booking process and communication up to and including check in was excellent. Vehicle was in perfect condition with 12,000 miles on the clock. Good storage within the vehicle and a helpful r... See more

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Rated 5 out of 5 stars

Me and my husband hired the Volkswagen transporter for 3 nights. We were greeted by Steph who had excellent customer service and explained everything in great detail and answered any questions we had.... See more

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Rated 5 out of 5 stars

Our motorhome was brand new, very easy to drive and had everything that we could need for a week away with our children. Thompson Leisure were great at communicating exactly how to run the motorhome a... See more

Rated 5 out of 5 stars

Would highly recommend Thompson Leisure. From our first visit to collection our experience was wonderful. Robin, Alex and the team were absolutely brilliant. If you are looking for a new motorhome... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Bought a van from Robin and couldn't be happier. His knowledge and expertise in helping us select the right van was second to none. Would definitely recommend.... See more

Rated 5 out of 5 stars

My family bought a camper with Thompson Leisure recently. What can I say... It was an amazing sales experience from start to finish. I would highly recommend giving these guys your business. Tha... See more

Company replied

Rated 5 out of 5 stars

First class service from start to finish. Charlotte was absolutely fantastic to deal with when I was trying to decide what to do and what to buy. This is my first motorhome and I’d recommend anyone to... See more

Company replied

Rated 5 out of 5 stars

Just had an amazing and memorable experience with TLL Rental Service! We couldn't speak highly enough about the treatment we received - from the start to the finish of the entire experience! Sarah,... See more

Rated 5 out of 5 stars

Brilliant experience! Already planning the next trip. I was a bit nervous as it was my 1st time, that didn't last long as the hand over was really professional and reassuring... Thank you TLL

Company replied

Rated 5 out of 5 stars

We recently acquired our very first motorhome from Thompson Leisure, and the service we received was outstanding from beginning to end. Niall Grego, the Sales Manager, was incredibly supportive and pr... See more

Company replied

Rated 5 out of 5 stars

Our experience renting a campervan was very good. The van was in good condition and well equipped and the staff at Thompson Leisure very helpful. We were able to pick the van up early and return was v... See more

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Rated 5 out of 5 stars

Great company to deal with. Sam and Alex in Dromore can not do enough to make you feel welcome . Also, I can highly recommend the service center for their service and attention to detail.

Rated 5 out of 5 stars

Fantastic service provided by the team when we hired a motorhome for a week. Even whilst we were in the road, the team provided us with assistance. I’ll definitely be booking with them again.

Rated 5 out of 5 stars

Great experience with TL from start to finish, we picked up our new campervan and the handover was straight forward and very easy, Kevin was great to deal with!

Rated 5 out of 5 stars

We had the pleasure of dealing with Robin who could not have been more helpful. He listened to our requirements and showed us motorhomes that suited. The buying process was easy and Robin made sur... See more

Rated 5 out of 5 stars

No hard sell from staff who were very patient with our queries. A very large selection of campervans at various prices.

Company replied

Rated 5 out of 5 stars

The overall experience was wonderful! Everyone was really helpful both before and during our trip. I would absolutely do it again if make another trip to Ireland!

Rated 5 out of 5 stars

Sales rep Robyn showed us a variety of vans and with no pressure at all to buy. We spent as long as we wanted in each van and went back for a second visit. Easy to deal with including the VRT pr... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service and excellent van also choice of van’s. Highly recommended, can’t wait to hire another one soon.

Rated 5 out of 5 stars

I have just viewed and purchased a motor home from Thompsons leisure through Niall. I went one Thursday to view and found many different models ranging in price. Niall helped direct me to a mot... See more

Rated 5 out of 5 stars

Absolutely wonderful from initial customer service to collection and return, it was stress free and comprehensive! Would highly recommend!

Company replied

Rated 5 out of 5 stars

I purchased a new campervan from Thompson Leisure at the NEC motorhome show last October, I had gone with the intention of buying from another large company but got talking to Kevin on the Thomps... See more

Company replied

Rated 3 out of 5 stars

Unhelpful staff - Sarah, except for Steph, she was nice and stayed longer than her working hours for the van collection but I would not say the company went above and beyond. S... See more

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Rated 1 out of 5 stars

They made arrangements for us to view a motorhome but cancelled saying it wasn't back from workshop, this went on for a few weeks. We were to look at two motorhomes only to discover the second one w... See more

Rated 1 out of 5 stars

We buought a camper with Thompson's.We paid a deposit, the van was to be handed over 2/3weeks after a full service, timing belt replacement, full check,habitation etc. This got pushed out, on... See more


Company details

  1. Motor Vehicle Dealer
  2. Car Repair and Maintenance
  3. RV Dealer
  4. Recreational Vehicle Rental Agency
  5. Volkswagen Dealer

About Thompson Leisure Ltd.

Written by the company

Thompson Leisure: The Gold Standard in Motorhome Sales, Rentals, and Aftersales Care - Ireland's Largest Motorhome Dealer.

In an age when freedom and flexibility define modern travel, Thompson Leisure stands out as a trusted name in the motorhome and campervan industry. With an impressive inventory of over 250 vehicles in stock for sale, this family-run business has firmly established itself as one of the leading dealers in the UK and Ireland. Whether you're a seasoned van-lifer or a first-time buyer, Thompson Leisure offers a wide selection to suit every need and budget — from compact campervans to luxury motorhomes.

But Thompson Leisure isn’t just about sales. Our rental department boasts a fleet of 30 high-quality vehicles, offering customers the perfect opportunity to try the lifestyle before committing or simply enjoy a memorable road trip without the long-term investment. Each rental is meticulously maintained, ensuring comfort, safety, and peace of mind on the open road.

What truly sets Thompson Leisure apart, however, is our comprehensive aftersales department. It’s not just about the sale; it’s about the journey that follows. Our team of trained professionals is equipped to handle everything from habitation checks and mechanical servicing to repairs and upgrades. Whether you're looking to service your vehicle before the season begins or need technical support after months on the road, our aftersales team ensures that your motorhome remains in peak condition year-round.

This full-service approach highlights Thompson Leisure’s commitment to customer care and long-term relationships. We understand that purchasing or renting a motorhome is more than a transaction — it’s a gateway to adventure, exploration, and lifelong memories.

In a marketplace often dominated by faceless chains and fleeting customer service, Thompson Leisure continues to build its reputation on quality, reliability, and personal touch. With decades of experience, an unmatched inventory, and a dedication to every aspect of the customer journey, Thompson Leisure is not just selling motorhomes — we’re fueling lifestyles.

Whether you're hitting the road for the first time or preparing for your next great escape, Thompson Leisure is your ultimate partner in motorhome travel.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

78 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thank you to the team at Thompson…

Thank you to the team at Thompson Leisure, this is our third time buying a motorhome from Thompsons and we are delighted with our new Swift Voyager. Great to deal with. Thanks Ger & Wendy Gorey Co. Wexford

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Organisation

Exceptional Organisation
Recently Purchased a 2024 Hymer Free S600 from Thompson’s Leisure. A very positive experience from start to finish. Super impressed by the vast selection of vans and brands available. The salesperson (Robin) was well informed, and helpful but not at all pushy. Felt I got a fair price for the van I traded in. Paperwork (VRT) processed seamlessly. Day of collection surpassed all my other van handovers. I can’t remember the name of the employee who walked me through the systems in the van-more than once! So well done, I haven’t needed to consult the user’s manual once! My insurance company insisted on an tracker being fitted before changing over
My insurance and, this was facilitated promptly and without any bother. Gold star service.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Stephen Magee ( Sales)…

5 stars for (Sales team member) Stephen Magee who's is extremely helpful,honest,and has a down to earth approach. He has a wealth of knowledge. Nothing was too much trouble.I would highly recommend Stephen (Magee) and look forward to working with him in the future.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

While purchasing a new Camper Van, Sales Executive, Stephen Maghie could not have been more helpful, displaying a high level of professionalism and knowledge. With Stephen's help, I was able to purchase a Camper that meets our needs. Highly recommended experience deserving of our thanks.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable, not pushy.

I visited Thompson Leisure yesterday to have a look around the great selection of new and used campers as my wife and I were unsure of what we actually looking for, we were greatly assisted by Steven who was so knowledgeable about all the campers and what might be best for us and very happy to let us look around all the various options in our own time with no pushy sales pitch making our visit a most enjoyable experience and making our minds up on what we actually want.

July 25, 2024
Unprompted review
Rated 4 out of 5 stars

Impressive motorhome dealership.

We collected our new campervan today. The original sale was conducted by Robin Sinton who was very enthusiastic and helpful. The handover was handled very impressively and without hassle. I would recommend Thompson Leisure to potential customers.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent

We purchased our Motorhome recently from Thompson Leisure. A massive thank you to all especially Stephen in the sales department, who went above and beyond with all our enquiries, not only before we purchased the vehicle, but afterwards also. All your help and advice was really appreciated.
Enjoying our travels, with our two wee rescue dogs. Thank you TLL. ( Kevin, Regina, Carla &Sophie)

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

That personal touch

We collected our new camper van from Thompson Leisure and were able to get away for a few days to check it all out. Really impressed with Stephen in the sales department, he was very attentive and provided us with the personal friendly service, nothing was a problem. Not just on the sale but also with follow up calls to ensure we were happy with everything. That’s why we bought from TLL. We are really enjoying the new adventures. David & Barbara

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Motor home purchase made easy

Thanks to Robin and the Thompson leisure team.we recently purchased our motor home from Thompson leisure.our experience was very professional and made very easy . We would recommend to anyone to try out this company as they were always on hand to answer any questions .

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

5* Weekend!

My friends and I hired a 6 birth camper last month, the process was seamless from start to finish thanks to Robin who went above and beyond with all our queries, a real gent! The van we hired had everything you could possibly need, drives like a dream and plenty of room to lay up when not at the wheel. All in all, great value for money and I will definitely be using Thompson Leisure again.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience!

I had an amazing experience renting a campervan from this company! The vehicle was clean, well-maintained, and equipped with everything we needed for our adventure, with more than enough space for 5 of us and golf clubs! The staff were friendly and provided helpful tips for our trip. We had a hassle-free experience from booking to drop-off. Highly recommend for anyone looking for a great campervan rental service! Would have no hesitations recommending to any friends or family.

September 8, 2023
Unprompted review
Rated 1 out of 5 stars

I viewed a campervan I liked on line

I viewed a campervan I liked on line. I rung the company in northern ireland and spoke to a sales man. I arranged to visit the depot on friday last (9th june) but did not feel well enough for the journey.(round trip of 750K). I rung him on his mobile but got no answer or no phone call back. I rung the main phone no on Monday and spoke to Niall who was not the original saleman I spoke to. (hope I spelt it correctly). I arranged to visit on wednesday(14th) and Niall took my phone no with his intention he would ring me if the van got sold. I arrived at the depot at 1500pm on Wednesday 14th only to be told the van had been sold at the Weekend.(4 or 5 days previous to my visit). Also I checked on line prior to my visit and after my visit and the van did not show as sold. This is an appalling way to treat people. Niall knew I was travelling from Tuam and he even advised me of the hotel to use. This is no way to treat people.

Tom Callanan

June 14, 2023
Unprompted review
Thompson Leisure Ltd. logo

Reply from Thompson Leisure Ltd.

Hi Thomas,

Thank you for your feedback. We have looked into this, and it appears that the customer who purchased this vehicle viewed it on Saturday, and the final purchase agreement was made on Tuesday. Unfortunately, due to the nature of our business, there can be a slight delay in updating our website's inventory, which is why the vehicle was still advertised for sale during that time. We apologise for any confusion or inconvenience this may have caused.

Please know that it was never our intention to mislead any customers, and we are truly sorry for any frustration this may have caused. We value our customers and their satisfaction is important to us. We hope that we can assist you in the future and regain your trust.

If there is anything else we can do to address your concerns or if you have any further questions, please don't hesitate to contact us.

Best regards,
Thompson Leisure

Rated 5 out of 5 stars

A massive thank you to John

A massive thank you to John for such a warm welcome when we visited Thompson Leisure last week. All your help and advice was really appreciated. We have bought a number of motorhomes in the past and I can honestly say, we have never received the customer service we received from you during our visit, you certainly went above and beyond. We are extremely happy with our new van and look forward to dealing with you again in the future. We will definitely be recommending Thompson Leisure 100%

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

5 Stars for our Motorhome Purchase

We have just purchased our first ever Motor Home from Thompson Leisure Ltd. I don't normally write reviews but this Company so deserve the absolute very best review. The staff have been amazing, our sincere thanks to Niall, Stephen and Audrey, who have all gone above and beyond to make this an amazing, stress free experience. Nothing was too much trouble for them, they are extremely polite and always did what they said they would do. Our beautiful Motor Home was delivered to us without us seeing it, other than via countless facetime calls and videos that they sent us. Upon arrival here Audrey gave us a handover, followed up by Niall to check we knew how everything worked. We cannot recommend Thompson Leisure highly enough, please put your trust in them, we did and it has certainly paid off. From the initial sale with Niall, to installing TVs and advice from Stephen, to Audrey delivering it to us, thank you all from the bottom of our hearts, you really have helped make dreams come true.

May 31, 2021
Unprompted review

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