Thornley Groves Estate Agents - Monton Reviews 512

I have been using Thornley Groves since they have come to Monton. I have found TG to be a very professional operation and I'd be happy to recommend them to any prospective landlord. Lucy Clegg has been my property manager and she has proved to be very efficient in our dealings.

Excellent service provided by Delci, who is a Property Relationship Manager at Thornley Groves. Delci replied to my questions quickly, and was polite and professional. Excellent service.

Daisie Eaton specifically has been wonderful and extremely helpful - thanks very much

We have been with Thornley Groves 8 years and have always found them helpful. In particular Olivia Scallan-Allsey is professional and supportive helping to resolve issues on our behalf and willing to go the extra mile.

Olivia responds quickly to emails, has strong communication skills ensuring there are no misunderstandings. Overall she is a great asset not only to Thornley Groves but also us, she very approachable and we feel confident when she is handling our issues.

Lucy Clegg is my main point of contact and Lucy is always so lovely to deal with. She always responds in a timely manner and always helps me with any queries I may have. Thank you for always making my experience a very positive one.

Kelly was brilliant throughout the viewing. Always quick to respond, honest, professional and easy to deal with. Communication was clear from start to finish and nothing ever felt like too much trouble.

I had a really positive experience with Daisie at Thornley Groves. She was friendly, professional, and made the whole lettings process feel much less stressful than I expected. Communication was always clear and quick, and she was happy to help with any questions along the way.
Really appreciated how smooth and straightforward she made everything. Thanks again, Daisie!

Ellie was very warm and welcoming. She had a relaxed no pressure approach on showing us around the property which allowed us to get a greater feel for the home. She gave us all the info needed. Overall great experience

We've been working with Thornley Groves for almost 2 years and they have been communicative and helpful.
Lucy Clegg is our dedicated agent and I am really pleased to have her support in managing our property while we live abroad.

Many thanks to Clare Carpenter and the whole team (Ellie, Daniel and Kelly) at Thornley Groves in Monton who have provided exceptional service during the sale of our house. We are so grateful for their hard work on our behalf, frequently going above and beyond to ensure a smooth and successful process. They have always been so friendly and responsive to our queries. We are delighted with their service and would recommend them to everyone.

Kelly McDermott was absolutely fantastic with us for our viewing. We’re first time buyers and Kelly made us feel welcome, supported and was very well informed about the property. Super friendly, bubbly and overall, made the experience much better than we’d have ever anticipated. Thank you, Kelly and the team at Thornley Groves.

Where do I even begin…

We were so excited to move into our first home together, but the experience with Thornley Groves (Monton branch) has been incredibly disappointing.

The property was handed over in a poor condition and clearly had not been properly prepared. We were told it had been professionally cleaned, which simply wasn’t true. We had to scrub grime off multiple surfaces ourselves, and the carpets were filthy and heavily soiled. They blamed the condition however on a "quick turnaround" to give us the keys, because the previous tenants moved out days late.

From day one, we’ve been dealing with a long list of issues including broken door handles (to the point of getting locked in a room), windows that don’t open properly, damp and mould in multiple areas, poor ventilation, pests (ants, woodlice and carpet beetles), and items left behind by previous tenants. A kingside bed left on the drive blew over in the wind and hit my car - no apology from the office but it was eventually collected 10 days later.

There are also serious safety concerns. We were told the back door was “fine just stiff”, yet a locksmith has since confirmed it needs replacing. We had to sleep in the house whilst we were unable to close or lock it, and all of our belongings had been moved over before we realised we couldn't lock the house. We’ve effectively been told to use windows as a fire escape whilst awaiting the back door to be replaced, despite the window handles being loose and the windows difficult to open, which is completely unacceptable.

What’s been most frustrating is the lack of response and the way concerns have been dismissed or downplayed as “not high importance”. The property manager even said "many of the points raised relate to minor cosmetic wear and tear, which is to be expected in a lived-in property that is not a new build" when we have reported faulty handles resulting in us getting locked in rooms or mould on the blinds etc. So living in a home with health and safety hazards is just to be expected apparently, because it's not a new build. We’ve had to repeatedly chase for updates and still have many unresolved issues. After 3 weeks we still don't know when they will be sorting the mould, despite them knowing we are both asthmatic.

We’ve spent our own time and money trying to make the property liveable, which shouldn’t be necessary when paying rent for a home that should be safe and clean from the start.

Overall, this has been an exhausting experience and not what we were led to expect at all.

Kelly McDermott from the Monton branch was very accommodating when I arrived early for a viewing. She was very welcoming and knowledgeable on the property and surrounding area.
The house was amazing, very well presented in an amazing location but just did not tick enough boxes for me to take the plunge.
After talking to Kelly, she is now aware of what I require and has already pointed me in the direction of another property they have for sale.
I cant praise Kelly enough for all she is doing.
Thank you

Kelly from the Monton branch was so welcoming and answered all our questions about the house perfectly! She was really friendly and we felt at ease!

After recently viewing a property, I would like to thank Ellie Milnthorp for her professionalism while showing me around. Although this property wasn’t the one for me Ellie was courteous and engaging throughout. Thanks

Kelly McDermott was fantastic.

Very personable and knowledgable.

Thank you very much!!

We were happy with our experience with Thornley Groves. Kelly McDermott was really welcoming and knowledgeable on the property. Thank you!

Had a viewing with Kelly who was punctual, informative, and very friendly

Today, I had a property viewing with Kelly McDermott and it was a very positive experience. Kelly was very professional and had a warm approachable personality and was able to answer any questions I had about the property and also advised me to visit Monton itself to get to know the area. Very much recommended!

Had Kelly McDermott show me around a property today, really knowledgeable, friendly and personable. One of the best estate agents I've met. Would definitely recommend!