Thornley Groves Estate Agents Reviews 

Thornley Groves Staff are extremely helpful and proactive for Landlord.
I would especially like to mention Michael Richardson Senior Property Relationship Manager at the Salford Branch who always exceed our expectations.

Sue

Excellent service from Thronley Groves Estate Agents. Highly recommend. Claire Hayes, sales Manager, was incredibly helpful and made the whole process quick and straightforward. Really appreciated the fast communication and professional support throughout.

Following departure of my react contact in the letting department Aleaya Afzaal replied to an email and followed up with a phone which I found very helpful provided me with all the information I required in a swift and timely fashion. All in all five star service

We have been with Thornley Groves for over 15 years. Katie Garner, has been managing our apartment for most of this time. Her commitment, professionalism, attention to details and communication has been exemplary. We have always had 100% confidence in her work and her supportive team in their advice and recommendations. No hesitation in giving a 5* review.

I had a really positive experience with Daisie at Thornley Groves. She was friendly, professional, and made the whole lettings process feel much less stressful than I expected. Communication was always clear and quick, and she was happy to help with any questions along the way.
Really appreciated how smooth and straightforward she made everything. Thanks again, Daisie!

We have had nothing but great support the minute Katie Twigg took over our tenancy as property manager. Easy to get in contact with and responded with help each time.

I have been using Thornley Groves now for a few years. They are a large agent and as such seem to have the systems in place to cope with the high pace and ever changing legal landscape of Buy-to-Let. What I particularly like is that I still have a dedicated property manager, not a bot or an AI assistant. My contact is Michael Richardson and I like working with him because he always responds promptly and courteously to my emails. I think this works well because he understands that we have to work together to solve problems, and he always seems to understand what is required, and he has a sense of humour! Thanks and keep up the good work.

I’ve been working with Mr Owain Lacey several years, always a pleasure to deal with him. Owain is very helpful, quick to respond, and always ready to sort out any questions I have.

Ellie was absolutely lovely and very professional. She was friendly, welcoming, and gave a really helpful viewing with plenty of useful information. She was also punctual and made the whole experience comfortable and easy. Thank you for your time and help — it was much appreciated!

Our property manager for the last two years has been Katie Garner and I can only praise her and thank her for her diligence and efficiency with enquiries. She was able to extend our tenancy for us by the exact time we requested to accommodate our upcoming move and we are beyond grateful for the time and energy (and money!) she saved us by preventing an arduous moving process. A big thanks to the Thornley groves team for the help during our tenancy, but particularly to Katie.

Keegan Smith gave us great service- sorted out repairs and reported that the work had been done to property management company as requested. Kept us informed of how the work was progressing - great service!

I've been a client of TG for the best part of 20 years, although recently this didn't seem to matter to the senior management. The glass in my patio door had been broken and I asked TG to source a company to replace it, which they did and duly took £600 from my account. Shortly afterwards, the glass company went bust and the senior management of TG hid behind T&Cs and didn't have the moral character to refund my money. The issue dragged on for over 12 months, until Michelle Cleary became involved and within a matter of weeks, had sourced a reputable company and the glass was replaced. Michelle is an absolute star and never gave up, by demonstrating both application and determination when solving this on-going problem. It's a pity that all those involved previously to this, couldn't show similar qualities. Thankyou Michelle, if it was possible I'd give you 10 stars!

I feel very lucky to have chosen Thornley Groves Estate Agents.
Thanks to the team for their support and for responding to my questions so quickly.Special I thanks to Herbert Chong for his patience, attentive listening ,and assistance throughout the process. This is a real estate company that I would highly recommend to everyone.

Katie Garner was very good at quickly responding to my emails and getting me the relevant information I requested.

Ellie was very warm and welcoming. She had a relaxed no pressure approach on showing us around the property which allowed us to get a greater feel for the home. She gave us all the info needed. Overall great experience

I have been renting out an apartment for a number of years . During this time the void periods have been kept to a minimum and service good . Michelle Cleary has recently been looking after the letting and I have found her to be both helpful and accessable

I have used Thornley Groves for coming 2 years now as a landlord. Aleaya has been very helpful and responsive to all my email queries & any issues raised are dealt with professionally and promptly.

We rent our property through them, I wouldn’t recommend their services to anyone. Currently it’s being serviced by Keagan but he’s the latest in a long line of property managers who haven’t delivered a positive experience

Really great service from Thornley Groves, in particular Michael Richardson. Any issues quickly and professionally resolved. Would recommend.

We sold our house through the Prestwich branch and the staff are friendly and helpful and knowledgeable.