Thornley Groves Estate Agents Reviews 

The Thornley Grove team pay attention to detail and strong in their communications.

We've been working with Thornley Groves for almost 2 years and they have been communicative and helpful.
Lucy Clegg is our dedicated agent and I am really pleased to have her support in managing our property while we live abroad.

I've been using Thornley Groves for 4 years now and Katie has been a great help throughout this time. Recently, she has helped with a maintenance issue we have had at our property and has been really helpful, keeping us fully in the loop whilst she has been sorting the issue with our landlord.

The staff here provide a great service, especially Daisie, she went above and beyond to meet (exceed) our expectations! She was extremely helpful throughout the whole process.

Many thanks to Clare Carpenter and the whole team (Ellie, Daniel and Kelly) at Thornley Groves in Monton who have provided exceptional service during the sale of our house. We are so grateful for their hard work on our behalf, frequently going above and beyond to ensure a smooth and successful process. They have always been so friendly and responsive to our queries. We are delighted with their service and would recommend them to everyone.

Daisie has been absolutely wonderful and is such a delight. A real asset to your company.

Kelly McDermott was absolutely fantastic with us for our viewing. We’re first time buyers and Kelly made us feel welcome, supported and was very well informed about the property. Super friendly, bubbly and overall, made the experience much better than we’d have ever anticipated. Thank you, Kelly and the team at Thornley Groves.

Swift response and Rebekah had a very professional and pleasant manner

Thanks to all at Thornley Grove for a seemless transaction with my new tenancy agreement!
Alice Hassan, Amina Mirza and Antonia Litster all contributed excellently to getting this in place quickly and effientiently!

I have been with TG since 1991 with my first property and had many people who have managed my portfolio and delighted to say Kaja is the one who has always kept her word, kept me informed, calls me back, chases contractors and makes feel there is a Managment agent on my side.

Thank you. Steve

Herbert is very helpful and responsive. He tried his best to resolve issues. As a overseas investor, highly recommended his service.

I would like to say thank you to my property manager Katie Twigg for sorting out the issue with my shower head efficiently.

Kent from the Chester office was great he sorted everything out very quick and was helpful

took all my deposit without reason. charged 200 quid to change the light bulb in the hallway which hasn’t been used since i moved in. avoid

Where do I even begin…

We were so excited to move into our first home together, but the experience with Thornley Groves (Monton branch) has been incredibly disappointing.

The property was handed over in a poor condition and clearly had not been properly prepared. We were told it had been professionally cleaned, which simply wasn’t true. We had to scrub grime off multiple surfaces ourselves, and the carpets were filthy and heavily soiled. They blamed the condition however on a "quick turnaround" to give us the keys, because the previous tenants moved out days late.

From day one, we’ve been dealing with a long list of issues including broken door handles (to the point of getting locked in a room), windows that don’t open properly, damp and mould in multiple areas, poor ventilation, pests (ants, woodlice and carpet beetles), and items left behind by previous tenants. A kingside bed left on the drive blew over in the wind and hit my car - no apology from the office but it was eventually collected 10 days later.

There are also serious safety concerns. We were told the back door was “fine just stiff”, yet a locksmith has since confirmed it needs replacing. We had to sleep in the house whilst we were unable to close or lock it, and all of our belongings had been moved over before we realised we couldn't lock the house. We’ve effectively been told to use windows as a fire escape whilst awaiting the back door to be replaced, despite the window handles being loose and the windows difficult to open, which is completely unacceptable.

What’s been most frustrating is the lack of response and the way concerns have been dismissed or downplayed as “not high importance”. The property manager even said "many of the points raised relate to minor cosmetic wear and tear, which is to be expected in a lived-in property that is not a new build" when we have reported faulty handles resulting in us getting locked in rooms or mould on the blinds etc. So living in a home with health and safety hazards is just to be expected apparently, because it's not a new build. We’ve had to repeatedly chase for updates and still have many unresolved issues. After 3 weeks we still don't know when they will be sorting the mould, despite them knowing we are both asthmatic.

We’ve spent our own time and money trying to make the property liveable, which shouldn’t be necessary when paying rent for a home that should be safe and clean from the start.

Overall, this has been an exhausting experience and not what we were led to expect at all.

I am having a great experience with Thornley Groves, especially thanks to Kaja. She has been really supportive, responsive, and professional throughout my property management. Any queries or issues were handled quickly, and I always felt well informed and supported. Really happy with the service and would highly recommend Thornley Groves and Kaja.

Maisie W was my contact, and I found her manner very friendly. The five star rating is for her.

Not only does she have a great personality, she has been responsive, helpful and knowledgeable.

Thornley Groves have been managing my properties in Manchester for several years - I really appreciate the great job Katie Garner has done for me over that time. She is always very responsive and helpful.

We have been using Thornley Groves' service for nearly 6 years now. Emma at Thornley Groves has been been very helpful and efficient in managing our 2 properties, responding to our and our tenants' needs promptly. It's challenging times for landlords and we've found Thornley Groves' approach to the changes very supportive.

Kelly McDermott from the Monton branch was very accommodating when I arrived early for a viewing. She was very welcoming and knowledgeable on the property and surrounding area.
The house was amazing, very well presented in an amazing location but just did not tick enough boxes for me to take the plunge.
After talking to Kelly, she is now aware of what I require and has already pointed me in the direction of another property they have for sale.
I cant praise Kelly enough for all she is doing.
Thank you