Thornley Groves Estate Agents Reviews 

I would like to say thank you to my property manager Katie Twigg for sorting out the issue with my shower head efficiently.

Kent from the Chester office was great he sorted everything out very quick and was helpful

took all my deposit without reason. charged 200 quid to change the light bulb in the hallway which hasn’t been used since i moved in. avoid

Where do I even begin…

We were so excited to move into our first home together, but the experience with Thornley Groves (Monton branch) has been incredibly disappointing.

The property was handed over in a poor condition and clearly had not been properly prepared. We were told it had been professionally cleaned, which simply wasn’t true. We had to scrub grime off multiple surfaces ourselves, and the carpets were filthy and heavily soiled. They blamed the condition however on a "quick turnaround" to give us the keys, because the previous tenants moved out days late.

From day one, we’ve been dealing with a long list of issues including broken door handles (to the point of getting locked in a room), windows that don’t open properly, damp and mould in multiple areas, poor ventilation, pests (ants, woodlice and carpet beetles), and items left behind by previous tenants. A kingside bed left on the drive blew over in the wind and hit my car - no apology from the office but it was eventually collected 10 days later.

There are also serious safety concerns. We were told the back door was “fine just stiff”, yet a locksmith has since confirmed it needs replacing. We had to sleep in the house whilst we were unable to close or lock it, and all of our belongings had been moved over before we realised we couldn't lock the house. We’ve effectively been told to use windows as a fire escape whilst awaiting the back door to be replaced, despite the window handles being loose and the windows difficult to open, which is completely unacceptable.

What’s been most frustrating is the lack of response and the way concerns have been dismissed or downplayed as “not high importance”. The property manager even said "many of the points raised relate to minor cosmetic wear and tear, which is to be expected in a lived-in property that is not a new build" when we have reported faulty handles resulting in us getting locked in rooms or mould on the blinds etc. So living in a home with health and safety hazards is just to be expected apparently, because it's not a new build. We’ve had to repeatedly chase for updates and still have many unresolved issues. After 3 weeks we still don't know when they will be sorting the mould, despite them knowing we are both asthmatic.

We’ve spent our own time and money trying to make the property liveable, which shouldn’t be necessary when paying rent for a home that should be safe and clean from the start.

Overall, this has been an exhausting experience and not what we were led to expect at all.

I am having a great experience with Thornley Groves, especially thanks to Kaja. She has been really supportive, responsive, and professional throughout my property management. Any queries or issues were handled quickly, and I always felt well informed and supported. Really happy with the service and would highly recommend Thornley Groves and Kaja.

Maisie W was my contact, and I found her manner very friendly. The five star rating is for her.

Not only does she have a great personality, she has been responsive, helpful and knowledgeable.

Thornley Groves have been managing my properties in Manchester for several years - I really appreciate the great job Katie Garner has done for me over that time. She is always very responsive and helpful.

We have been using Thornley Groves' service for nearly 6 years now. Emma at Thornley Groves has been been very helpful and efficient in managing our 2 properties, responding to our and our tenants' needs promptly. It's challenging times for landlords and we've found Thornley Groves' approach to the changes very supportive.

Kelly McDermott from the Monton branch was very accommodating when I arrived early for a viewing. She was very welcoming and knowledgeable on the property and surrounding area.
The house was amazing, very well presented in an amazing location but just did not tick enough boxes for me to take the plunge.
After talking to Kelly, she is now aware of what I require and has already pointed me in the direction of another property they have for sale.
I cant praise Kelly enough for all she is doing.
Thank you

Kelly from the Monton branch was so welcoming and answered all our questions about the house perfectly! She was really friendly and we felt at ease!

Thank you Thornley Groves. Fantastic agency and one that cares! Brilliant and fast communication. If something needs doing it’s dealt with within a timely manner. A special thank you to Amina Mirza . Friendly and professional property manager. Thanks again 😊

Katie in the Chester office has been managing my property for over 6 months now and is fantastic! She always responds in a timely manner and i find her to always be pleasant to speak with. She is a real asset to your company

Katie Twigg has been a delight to work with from day 1.

Nothing has been too much trouble. All has been effectively organised and delivered.

thank you.

Best wishes

Jeremy

Reported an issue which was resolved within a timely manner inside my local branch. Jeovely from another branch emailed and instructed job straight away.

Thornley Groves have been managing my property since 2020. I tirned to them after having had a bad experience with another Agency.
They have been handing my affairs well and were thorough in Vetting tenants which led to me having tenants who are reliable and have not been problematic.
A big thank you to Property Manager Emma Slabbert whom we have been dealing with for a long while. She has updated us on any issues where we have resolved them and when unable to do it ourselves also advised on reliable contractors.

I’ve had a great experience overall. Thank you in particular to Emma Slabbert for her friendly, professional communication and prompt assistance regarding queries.

After recently viewing a property, I would like to thank Ellie Milnthorp for her professionalism while showing me around. Although this property wasn’t the one for me Ellie was courteous and engaging throughout. Thanks

Working with James on finding a new home, he has been friendly, professional and responsive at every step of the way.

Maisie Widdas has been a fantastic property manager to work with. From the start, she’s made everything feel straightforward and well handled, which really gives peace of mind. She’s always quick to respond and genuinely helpful, whether it’s answering questions or offering thoughtful advice. What stands out most is how she takes the time to explain things clearly when something more complicated comes up, making it all much easier to deal with. Thornley Groves are very lucky to have her.

Katie Garner and Jordan Simms both did brilliant property management job on my renting apartment.
Especially Katie she did response and follow up timely and provide solutions efficiently, maintenance requests were handled in a respectful way and sorted perfectly. Much appreciated!