Thornley Groves Estate Agents Reviews 

Maisie Widdas has been a fantastic property manager to work with. From the start, she’s made everything feel straightforward and well handled, which really gives peace of mind. She’s always quick to respond and genuinely helpful, whether it’s answering questions or offering thoughtful advice. What stands out most is how she takes the time to explain things clearly when something more complicated comes up, making it all much easier to deal with. Thornley Groves are very lucky to have her.

Katie Garner and Jordan Simms both did brilliant property management job on my renting apartment.
Especially Katie she did response and follow up timely and provide solutions efficiently, maintenance requests were handled in a respectful way and sorted perfectly. Much appreciated!

Kelly McDermott was fantastic.

Very personable and knowledgable.

Thank you very much!!

Review for Michael Richardson:

I am the owner of two apartments in Manchester and I am currently based overseas in Hong Kong. Michael has been my senior property relationship manager for several years, and I genuinely could not be happier with the service he provides.

Because I’m so far away, Michael’s support is even more important to me. He is extremely professional, responsive, and proactive. He always keeps me well informed about my properties, handles any tenant issues quickly and efficiently, and ensures everything runs smoothly for both my tenants and me. His excellent communication and attention to detail have made managing my rental portfolio completely stress-free, even from Hong Kong.

Truly appalling and illegal practices. Please read other negative reviews alongside mine to fully appreciate the scale of issues with this company. Please also see their cookie cutter responses to reviews on Trust Pilot - this is representative of the service you will receive.

I am a landlord who rented a property out through Thornley Groves. On repeated instances they double charged me for work, charged me for services that I did not sign up for, or quoted vastly over the going rate for repairs. The challenges in agreeing repairs were frustrating for me (as the landlord) but also extremely frustrating for the tenants. We all lost because of TG’s illegal practice.

They are grossly incompetent and refuse to accept liability for issues. I spent three months arguing with TG to refund me for costs that I did not sign a contract for (they signed me up to an insurance policy without informing me, and billed me £300). This should have been a simple refund given there was no contract or agreement to purchase services. They refused to refund this until I threatened to take them to the property ombudsman. I know other people who have also rented out properties through TG, and their properties were severely damaged as TG was not completing inspections. I think I was lucky considering.

I’ve been dealing with Thornley Groves for the past three years, and my experience has always been very positive. The team are consistently friendly and approachable, and whenever I’ve had any issues, they’ve responded quickly and efficiently.
At the moment, Sam has been assisting me, and he has been very helpful and supportive throughout.

Katie Garner from Thornley Groves is always swift to act, whether my Tenant has a query or something needs repairing. Her proactive approach helps to make my life stress - free. Thanks Katie, you are amazing.

We were happy with our experience with Thornley Groves. Kelly McDermott was really welcoming and knowledgeable on the property. Thank you!

I’ve had an excellent experience with the property management team at Thornley Groves. From the outset, Amina has been professional, responsive, and genuinely attentive to both tenant and landlord needs.

Communication has been clear and consistent, with any queries or maintenance issues handled promptly and efficiently. Amina goes above and beyond to ensure everything runs smoothly, which gives real peace of mind.

What stands out most is her friendly, approachable manner combined with her professionalism . She makes what can often be a stressful process feel straightforward and well-managed.

I wouldn’t hesitate to recommend Thornley Groves to anyone looking for reliable and high-quality property management services.

I’ve been with Thornley Groves Estate Agents for over four years, and my experience has been consistently positive. Any issues I’ve had are handled promptly, with quick and helpful responses.

A special thank you to Amina Mirza, who has been supportive in resolving matters efficiently. She is reliable, proactive, and always willing to follow up with a call when needed to keep things moving.

Maisie at Thornley Groves is an absolute pleasure to work with. She is professional, friendly, approachable, and consistently goes above and beyond to ensure everything runs smoothly for both our tenants and myself. Her attention to detail and clear communication make a real difference, and I always feel confident that I am in very capable hands.
If there is ever an issue in one of our properties, Maisie finds a solution quickly and efficiently. She also keeps me up to date with what is happening, which provides real peace of mind.
Thanks so much Maisie for all you do for us!

Thanks to Nina Namvar and Jessica Nunn for all their help, they kept me informed at every stage, communicated clearly and responded promptly to all queries. Would highly recommend 10/10

Always respond in a timely manner to requests.
Take action on hearing about issues with properties.
Provide competitive quotes for works.
Willing to listen and response to feedback if given.

Had a viewing with Kelly who was punctual, informative, and very friendly

Amina and the team have done a great job guiding us through the tenancy renewal process, the new Renters Act and all the other aspects of our landlords responsibilities.
All this alongside the normal active support of the day to day management of the tenancy.

I’ve been with Thornley Groves Estate Agents for 5 years, and my experience has been consistently excellent.

They are always quick to respond and resolve any issues with the property efficiently. The team is professional, reliable, and very easy to deal with.

A special thank you to Jeovely for being so lovely, professional, and helpful — it’s truly appreciated.

Without a doubt, the best agency I’ve worked with. Highly recommended!

I had a great experience with Thornley Groves during my tenancy process.

Jeovely was very helpful, professional, and always responsive, which made everything smooth and easy for us.

We really appreciate the support and clear communication throughout, and it made us feel comfortable and well taken care of.

Thank you again for your help 😊

I would like to share my positive experience with Thornley Groves, especially with Jeovely Maiotuka. We recently had an issue with our washing machine, and Jeovely was incredibly helpful. He managed to arrange a repairman very quickly, which we really appreciate. Great communication and professional approach. It makes our tenancy much easier knowing we are in good hands. Highly recommended! Thank you, Jeovely!

Quickly resolved the issue. Thanks.

Great service. Mainly Sam from Thornley Groves who is a great professional with amazing service.