The set up fee was very fair and reasonable, and the outcome was the best.
Customer service: 5
Quality: 5
Value for money: 5
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The information on this page is based solely on product reviews written by customers of Thread Logic via Trustpilot.
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Product details
Brand: Thread Logic
All reviews
The help with the design was very helpful. The end product was perfect. Thank you
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
It's been spot on every order we have made!
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
Very much worth the cost. High quality products with excellent customer service!
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
I really don't understand this charge. You would think there would be a charge for a large order, not a small one.
Customer service: 1
Fit: Small
Quality: 1
Value for money: 1
The personal service that went along with the logo set up was amazing. Customer service reached out to consult on which colors would work the best with my logo. The finished embroidered logo look incredible! Very fine detailing.
Customer service: 5
Value for money: 5
Small order processing fee was a bit high. I ordered one item to start to view quality, but as a small business I can’t order multiples
Fit: Large
Quality: 5
Value for money: 5
The embroidery was fantastic. Everything was as descibed and the order shipped in an extremely timely manner.
Customer service: 5
Fit: Large
Quality: 5
Value for money: 4
Very helpful
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
I wish there was no such fee, but I understand it. It should be waved for reorders.
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
Makes me shop for other vendors every time I order. Petty to charge and ongoing account holder.
Customer service: 1
Fit: Small
Quality: 1
Value for money: 1
Wonderful! Excellent customer service too!
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
Shout out to Angela, she was terrific from the beginning of the process until delivery, customer service was terrific..the item was as described and ordered. Thanks
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
Was manageable
Exceptional customer service and beautiful, high quality jacket!
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
Great people to work with. Very responsive.
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
Although the Small order processing fee was waived for my order. I think $300 fee is excessive.
Customer service: 5
Value for money: 1
Great customer support. made sure I received exactly what I wanted.
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
Too high for a small order fee. Great products, great work but now I have to pay the small order fee again when purchasing more products.
Value for money: 1
This fee made the product total $65 per hat which is just insane.
Customer service: 1
Value for money: 1