It just makes sense from a business point of view to have this MOQ. Surely not every customer will understand that. But it is the right way
Customer service: 4
Fit: Slightly large
Quality: 4
Value for money: 4
Sold by Thread Logic
The information on this page is based solely on product reviews written by customers of Thread Logic via Trustpilot.
Here’s what people highlighted
Customer service
Fit
Quality
Value for money
Product details
Brand: Thread Logic
All reviews
Amazing customer service. The team went above and beyond to ensure I was satisfied with the product conceptually prior to moving forward with printing. My only partially negative feedback is that the small order fee seems to be a bit much. I understand that set up requires the same amount of time regardless of size, but it's a bit high. This doesn't in any way take away from the quality of the item though.
Customer service: 5
Fit: Large
Quality: 5
Value for money: 3
small order processing fee needs to go away- TL probably make up for it on total increase in orders because so many orders don't get placed because of it and competitors don't have it.
Customer service: 5
Fit: Small
Quality: 1
Value for money: 1
Don’t like it. Not ideal for small businesses. However, I do appreciate the company waiving the fee when my first order came in and the XL was too large for me. They sent me 2 large shirts at cost without including another small order fee.
Customer service: 1
Fit: Small
Quality: 1
Value for money: 1
I tried to add on to my order after I realized I left something off and I was going to be charged for a separate order.
Customer service: 3
Value for money: 1
Very nice needlework, great quality shirts
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
Great service and product!!!!!!
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
All in all not the greatest
Customer service: 1
Fit: Large
Quality: 1
Value for money: 1
I think offering orders with no limits then charging a steep fee is just wrong. I have a small non profit company, and will or would come back often if not for this fee.
Value for money: 1
Wasn’t so happy about the total cost because I did place an order less than $300. I had no other choice
Customer service: 5
Fit: Large
Quality: 5
Value for money: 4
Very good on all fronts.
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
I understand that there are certain fixed costs that are easier to recoup with large orders than small, but before doing a large order, I wanted to do a rest to see how things looked. Perhaps apply the small order fee to a subsequent order so you don’t penalize those wanting to do a test run?
Customer service: 1
Value for money: 1
I understand the need for a small order fee, but the threshold is $300 and our order was $297.27. I feel like the small order fee should be reassessed to orders under $250. Obviously I don’t know the details of your business, but it’s annoying that it was a difference of 73¢ in our specific order that required this fee.
Value for money: 2
Did not communicate well, it would be nice to get more feedback on how the design will translate to the apparel so we could make adjustments on our end for a better outcome. Quality of the image embroidered was not great. Lots of random extra colors here and there.
Customer service: 1
Fit: Small
Quality: 1
Value for money: 1
Reply from Thread Logic
We are sorry your experience with us was less than exceptional. We would be happy to refund your money if you would prefer. Please contact us at customerservice@threadlogic.com and tell us you would like a refund.
It is a service fee. I understand why it is required and obviously paid it without hesitation.
Customer service: 5
Value for money: 3
Great products and fast delivery
Customer service: 5
Fit: Large
Quality: 5
Value for money: 5
Wish they didn’t have this as the price for each logo on the clothing was enough to cover something like this. Was not happy with this extra fee.
Value for money: 1
Annoying that I have to pay this
Value for money: 1
Expensive
Value for money: 3
This was added to the order between finalizing the products I wanted to order and checking out. I would have just added like 5 more hats to avoid an up charge had this been disclosed prior to that point. Kinda shady.
Customer service: 1
Value for money: 1