Three Business Reviews 

We have had exceptional service, all the time from 3 customer success for almost 4 years now and our account manager Jenna has always ensured the service and our accounts have been suited to our business needs. Moving to 3 was a choice we are proud to have made and look forward to the future with Three & Vodafone in their new partnership.

For over four years, we've been a business customer with Three. Their customer success team is truly exceptional. Managing our 450+ lines is effortless, with requests handled within an hour, or 24 hours at the most. Unlike our previous provider who broke their promises, Three has delivered on every one of theirs and then some. We only wish we'd joined them sooner.

Even though the shop made a mistake that caused us grief, the business care line undret=stood the u=issue and rectified the problem - hopefully now all sorted

Three Business Sales team was dreadful in helping me. I recently made contact for some additional service and was told one price, phoned back to sign up and was told the service was nothing like the price I was quoted. I provided the name of the agent and told them to listen to the previous call as they was making out I was making it up. I was told to make a complaint and it would take 48hrs to speak to a manager only then would they listen to the call. This was when I needed the service switched on then. I needed the service for my work. I was then passed around from person to person, calls disconnected having to phone back, trying to be sold inferior packages having to explain myself time and time again. I would be asking not to be transferred yet the caller in the sales team would just transfer me back to the customer services agent for me to pretty much have to explain who I was as if I was a new caller. Sales team were not interested in helping me only interested in making a sale. Awful experience.

Good overall but they didn't give me the price they offered on the phone when the first bill came through.

I had to chase and call, tried live chat too.

Got told twice it was pro rata'd when it clearly was not.

Finally had to raise a complaint. They looked into it, checked the sales call recording and confirmed I was being billed incorrectly.

They credited the over charge and the amount going forward.

But they refused any kind of goodwill gesture for the time and hassle caused, which is very poor.

Even a £10 would have been a gesture. Or an offer of a charity donation.

Our customer success manager is amazing, always helpful, and easy to talk to. Any issues we had, we have always received the best support, 5 out of 5 stars!

Basically buying from Three is ridiculously easy!!!
Thereafter when there is a problem which I have had with a MiFi for my shop in Budleigh Salterton (Devon) then it’s completely the reverse!!
I should have logged the volume of calls I have made to Three as it would amount to probably over 100 man hours.
False promises of someone calling me back either the same day or within 7 days with network updates! Zero response.
Shocking and stressful!!
***********
Added on 28th August at your request for further information.
You only need to read my file under my name to see how long this has been going on!
I have two phones with Three plus I have the MiFi account.
I am promised 4G coverage in my area EX96NG but I don’t get it not even on our phones, Let alone the MiFi which was acquired to solve our business issues there including and most importantly running the credit card machine. If we cannot make a card transaction then we are ‘stuffed’!
I look forward to your satisfactory response.

Excellent service with our business account. Never any issues with contacting our account manager for assistance and orders.
Thanks very much for all your help Mary.

Next day delivery of kit which worked immediately. Bit of confusion about paying but all sorted quickly.

Despite being told that I could cancel free of charge i am now being charged over a thousand pounds due to their complete incompetent service .
Keep well clear of this company as just because they say that you can cancel free of charge they still charge you.
It's pointless trying to deal with this company over chat as you will be kept in a complete irritating circle of having to go through everything again and again. I have now spent nearly ten hrs trying to sort them out but to no avail!
Reported to ombudsman!

I have had a great experience from Three CSE team, especially a person called Hamish Kemp. The attention to detail and the swift responses have been remarkable. I've ported numbers effectively and he has produced a custom reporting system for area managers to help with reporting. Well recommend and an absolute pleasure

We recently signed up to a new SIM-only business deal with multiple SIMs. Jamie was excellent to deal with; quick, accommodating, and went out of their way to deliver. Service was prompt and straightforward.

At the same time, we were expanding into a new building that was still awaiting a fibre connection. Jamie arranged for us to test a 5G mobile router on the network, which worked perfectly with no issues. Very helpful and flexible throughout… highly recommended.

Great service from 3 business 24/7
If been a customer for the last 5 years and I simply can’t fault them for price, service or reliability. I highly recommend.

Fast and efficient service in the shop and we were able to take away the 5g router that same day. The monthly cost of £21 beats the £38 our old supplier (EE) was charging us for the same speeds. As a volunteer-run nonprofit every pound saved helps a lot!

I’ve been with Three for 15years and am about to leave. I started as an individual and now have my business phones with them and wouldn’t recommend any business or individual to take any sort of contract with them.
Two years ago two of my business lines were coming out of contract, I decided to change them to sim only, month to month contracts and went into a Three shop in Newark Nottinghamshire while on a business trip to sort it out. The guys were good fun and extremely helpful, laughing and joking, getting me to sign while talking to me etc. When I looked over the paperwork I’m getting home I realised I had been given two contracts for two years each! Not what I wanted or asked for. I immediately called and was told by the overseas customer service person to go back to the shop as they could not change it. I went back to the shop the next morning to be told that they could not change it, I would have to speak to customer services. I called customer services and was told I would be called by a business customer service person and this would take a day or so….a week later I received a call to be told that I would have to go into any Three shop to have the contracts cancelled. So I went to my local Three shop in Bluewater, Kent, only to be told they were unable to help and to call customer services. At this point I complained very loudly and asked them to call customer service in the shop, they passed the phone to me and I was told that I could only have the contract cancelled by the original shop which was 150 miles away!!
I argued that the contracts I had been given were with Three and not the shop in Newark and I was not prepared to make a 300 mile round trip to amend what was their mistake. The person on the phone would not budge, the people in the shop would not help and after a considerable amount of time I eventually gave up and have got on with earning money, building my business and counting the days until these contracts have ended as the stress and time it was taking to try and sort this mistake out was too costly.

As for everything else with Three, the cost is great, they have by far been the cheapest provider for unlimited data and calls. But cheapest is not always better, countless times I have had full signal and a call has dropped, not only business calls but important personal calls too. There are consistent dead areas of signal and often I need Wi-Fi backup which is also from Three so why isnt my phone providing enough signs when the mobile Wi-Fi does?

All I want is to make and receive calls reliably, have decent Wi-Fi reception and proper customer service. My next provider WILL have a UK based customer service base for sure, as talking to people in India becomes tiresome when all they are trying to do is sell me more contracts or phones instead of actually trying to help me.

Sorry Three, it was ok for a while but you don’t deserve my custom any more.

Overall very good. Signal is not as fast as the previous provider by quite some way. Coverage also not as good.
Value for money and customer service excellent.

Very helpful customer support explaining the service. Very quick delivery. Very good value for the service.

Make contract renewal/cancel challenging. 2 years ago, we requested to change our plan and number of lines just before contract expiry, but they couldn't process because they required 30 day notice even though our contract was expiring. I called them today as my contract expiring in a couple months , and was initially advised to get in touch AFTER contract expiry to cancel a few of the lines. The rep kept trying to convince me that the contract will not roll over and I can cancel on renewal date. I specifically asked him to confirm that if I were to cancel on renewal date would 3 charge me for another month. He said they would require 30 days notice and has to be given exactly 30 days before renewal to avoid any additional charges beyond my contractual commitment. I couldn't give notice today without extra charge either. I just want to get away from these guys now. I struggle with reception more often than I should, and have had multiple problems of teh 3 network being down. I was only going to cancel some of my lines, but they are being so difficult about dropping lines beyond conractual commitments, I think its time to walk away. POOR.

Incredible staff at three store who gave very clear and simple information to help me choose the right product for me. Very reasonable price. Very good coverage.