Three offers good value and we run our Internet using their mobile signal from a nearby tower. However (it was coming wasn’t it) the signal is now not as fast or strong and I guess this is related to... See more
Company replied
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Review summary
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The prices and deals offered by this company are genuinely competitive, and that was the main reason I signed up. Unfortunately, my experience hasn’t lived up to expectations. Customer service ov... See more
Company replied
The 4/5G home broadband connection was not usable in my area despite indications that it would be. On more than one occasion web chat agents lacked the communication skills to understand my issues an... See more
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Staff was good finding us a deal that met our needs at an acceptable cost, explained it all well. We dont understand why Three didnt pay the last bill with our previous provider even though it is adv... See more
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Company details
Written by the company
Trusted by over a million customers. As the fastest growing network for business in the UK, we’re constantly innovating. Our mission is to bring better connectivity every day, to every business customer.
Contact info
450 Longwater Avenue, Green Park, RG2 6GF, Reading, United Kingdom
- three.co.uk/business
2.7
Poor
83 reviews
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Training needed for staff
Spent two wasted, frustrating days trying to sort out a problem.
I have been pushed back and forth from customer services, business services and our local 3 shop.
Not one department will resolve my dilemma.
Each one pushing it to the other, no one will take responsibility for their mistake. I have know wrote to the complaints department, I hope they will reply and resolve !
June 19, 2025
Unprompted review
Reply from Three Business
Good afternoon,
Sorry that you haven’t had a great experience with Three Business.
If you’ve been trying to get your issues sorted but to no avail, please get in touch with our dedicated Complaints Team to have this investigated. You’ll find the form here: https://www.three.co.uk/support/complaints/complaints-form
They’ll be able to get to the right resolution with you.
Thanks,
Three Business.
very bad signal I don't have signal…
very bad signal I don't have signal most of the times indoor I do receive text message missed call, poor customer service tried to call them ended the call never get back to me effected my business soo much. raised complain few times nothing changed
June 1, 2025
Unprompted review
Reply from Three Business
Hello there,
Sorry that you haven’t had a great experience with Three Business.
If you’ve been trying to get your issues sorted but to no avail, please get in touch with our dedicated Complaints Team to have this investigated. You’ll find the form here: https://www.three.co.uk/support/complaints/complaints-form
They’ll be able to get to the right resolution with you.
Thanks,
Three Business.
Avoid Three Business like the Plague
Avoid Three Business like the Plague! They used to be great, with a support team based in the UK that were always happy to help, but now they off shore their support and it's awful. They have policies that they imply but wont share with the user, when you mention complaints they hang up or end chat (even though their website says to use chat for complaints). I was on live chat for 2 hours today and they kept ending the chat while I was typing.
If anyone from three business sees this, I have the full transcript and screenshots that I'd be happy to share
April 28, 2025
Unprompted review
Reply from Three Business
Hello there,
Sorry that you haven’t had a great experience with Three Business.
If you’ve been trying to get your issues sorted but to no avail, please get in touch with our Complaints Team to have this investigated. You’ll find the form here: https://www.three.co.uk/support/complaints/complaints-form
They’ll be able to get to the right resolution with you.
Thanks,
Three Business.
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