Thrive Causemetics Reviews 164

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the quality of the products, particularly the mascara, which is frequently praised for its lengthening and volumizing effects without clumping or smudging. People appreciate that the mascara is long-lasting, easy to remove with water, and gentle on sensitive eyes. Reviewers also express satisfaction with other products like eyeshadows, blush sticks, and eyebrow pencils, noting their natural look and ease of application. The company's mission and use of clean, vegan products are also frequently highlighted as positive aspects. However, some customers experienced significant issues with order fulfillment, including long shipping times, missing items, and orders not being shipped at all. There is also considerable dissatisfaction with customer service, with many reporting unresponsiveness to emails and chat inquiries, and difficulties in resolving issues like refunds or replacements. A few people also mentioned concerns about product quality, such as eyeliner smudging, lipstick being waxy, and packaging breaking.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing disappointment regarding packaging... See more

Quality

People report positive experiences with quality, especially regarding the mascara, eyeliner, and eyeshadows,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and excellent... See more

Order

Users describe ambiguous interactions with order, with many reporting significant delays in receiving their... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting difficulties reaching customer service and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the cosmetics especially the eye liner and shadows. They last throughout the day and keep their color. The issue is the delivery process. It takes over a week and sometimes two weeks to get yo... See more

Company replied

Rated 3 out of 5 stars

Terrible customer service I ordered a mascara from this company December 23, being tracking the progress. It has not moved since December 31. And it is now January 5 I’ve emailed them and twice the r... See more

Company replied

Rated 2 out of 5 stars

This product is questionable. This is my first time using vegan products so I'm not too sure how well they work, but I bought the four selection lipstick (all are basically the same shade, basically... See more

Company replied

Rated 2 out of 5 stars

Got some of their products as a gift. Honestly what I am actually most upset about is the packaging. For the price the packaging could not be more cheap. I've had one of the eye pencils fall packagin... See more

Company replied


Company details

Written by the company

Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.


Contact info

3.2

Average

TrustScore 3 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I wanted to share my experience with…thrive products.

I wanted to share my experience with thrive makeup when I was asked to do my cousins hair and makeup at her death. I chose to use my thrive even though they suggested I use theirs because others seem to run. I used thrive eye makeup and face cream. It looked perfect the next day and afterwards without any touch ups. Covered black bruises and heavy wrinkles. I will never use any other product.

January 20, 2024
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

That is such an honor for us, Sherry. We are sending you lots of love!

Rated 5 out of 5 stars

Their liquid lash extension mascara is the very best

I use Thrive’s liquid lash extensions mascara and I must say I love it. I’m 69 and have used many mascaras but in my experience none can compare to this one. It separates and lengthens my lashes to their max. No clumps or smudges. I have dry eyes and this mascara doesn’t burn my eyes like others and is easy to remove with just my facial cleanser. I highly recommend this mascara.

January 20, 2024
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Becky! Thank you SO much for sharing the love for our Liquid Lash Extensions Mascara. Your feedback and support means the world to us!

Rated 4 out of 5 stars

Quality, clean products

New customer here, as I’m drawn to clean makeup these days and I love that the company gives back.

Approaching 60, I look for make up that doesn’t settle into my laugh lines :) and the eye brightening sticks and concealer work for me. I’ve seen negative comments about the mascara flaking, but Thrive responded with how to apply it - which is a learning curve - and it works. So, I just ordered more.

The only reason I didn’t give five stars is because of affordability - I will order from them again, but wait for their sales and discounts.

December 14, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Thank you for your review!

Rated 1 out of 5 stars

Bad Smelling Lip Gloss

I purchased the Thrive lip gloss and it has a very bad smell. I tried it on and it wasn’t even glossy it was Matt. It smelled liked a 10 year old dried out lipstick. It actually made me want to vomit.

December 11, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hello. Thank you for taking the time to share your review. We are so sorry to hear that you experienced a less-than-pleasant smell when using your product. We would love to have more information about your experience! May you please text us regarding your experience @ (310) 620-1535? We can assist you with a return for a refund.

Rated 1 out of 5 stars

Nothing works

I have the eyebrow liner and the waterproof eyewear liner I got them today and I was so excited and I’m trying to use them and neither one of them has any color to it at all the eyeliner it’s supposed to be green and there’s nothing there’s just a piece of rubber on the end of the tip, and there’s no power to the eyebrow either I want my money back.

December 9, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Elizabeth,

We are so sorry to hear that you have not been enjoying your Causemetics. We definitely want to help right away! Our Infinity Waterproof Eyeliner and Infinity Waterproof Eyebrow Liner actually have two different ends.

For the Infinity Waterproof Eyeliner, it has a blending sponge underneath the clear cap and a built-in sharpener. On the other end, underneath the long turquoise cap, you will find your eyeliner.

As for the Infinity Waterproof Eyebrow Liner, one end has a spoolie to blend the product and the other end, with the turquoise cap, has the product that you twist up. We apologize for any confusion with this!

If you are still not 100% in love with your Causemetics, we do accept returns + exchanges within 60 days of purchase. If you have any questions or concerns, please go to the 'Contact Us' page on our website so we can assist you further!

Rated 3 out of 5 stars

I'm curious why the blush size changed

I'm curious why the blush size changed. It's so small now. I love their mascara.

December 7, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Michelle! Thank you so much for sharing the love for our mascara. We truly appreciate it! With that said, we apologize for any confusion regarding the size of our new Dream Chaser Reviving Powder Blush and would love to help!

This change in blush size from our previous formula, the Cosmo Power Multi-Dimensional Strobing Blush, was due to our efforts in being sustainable and less wasteful. We heard from our customers that the Cosmo Power Blush was too big and after a few years of having it, they weren't able to use up the entire pan. We love taking our community's feedback into account and therefore reduced the compact size of our Dream Chaser Blush! We lowered the price of our new Dream Chaser Blush to reflect this change.

If you are not completely in love with your Causemetics, we do accept returns + exchanges within 60 days of purchase. If you have any questions regarding this process, please feel free to connect with us on our 'Contact Us' page on our website!

Rated 5 out of 5 stars

Best mascara

I absolutely love the mascara and eyebrow gel. I also have several of the brightening colors which I also just love! Thanks for such a great product.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Every purchase I have made has…

Every purchase I have made has performed exactly as advertised. I love these products: lip balm, all manner of eyeliner pencils, mascaras, cover sticks and brow fixes. A bonus, the inclusivity embedded in their business model...welcoming and serving the beauty needs and wishes of everyone!

March 24, 2023
Unprompted review
Rated 3 out of 5 stars

Don’t like the new lipstick

For the past several years, I have been using the headliner lipstick. Recently, when I went to place an order, I was surprised to find out that they have changed the lipstick all together. The headliner lipstick was perfect. It stayed on. It did not bleed. This new formula called, semi permanent smoothing lipstick with a hydrating complex may go on very smoothly, but that also means that it comes off a lot faster. It is not near the quality that the headliner line was. I am voting that you bring back that headliner line. The other issue is that not only was there a change to the consistency of the lipstick but all the colors were changed as well. There is one color that I use consistently because I could count on it never changing colors on my lips. I just can’t figure out why companies have to change some of the most basic things in their products. That is what gets customers to stick with you knowing that you can count on a brand.

October 5, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Linda,

Thank you so much for your review and your feedback. We are so sorry to hear of your disappointment in the changes we have made to our lipstick line. In full transparency, we decided to change our lipstick formula due to the customer feedback we had received on the previous Headliner Lipstick over the years. Our Thrive Causemetics Community wanted a smoother and easier application as well as a larger selection of better complimentary shades. There are times we hear of feedback to bring back discontinued shades and we listen to that feedback as well. Which was the one color you would use consistently? We'd love to know and hold on to that feedback to see if it is something that may be possible in the future.

If you are not happy with your purchase, we will certainly provide a full refund for you through our returns portal online. If there is anything else that we can help you with, or any questions, concerns, or feedback you would like to let us know of, please feel free to reach out at any time. We are here to listen and to help!

Rated 5 out of 5 stars

Great products

I have used Thrive products for years...they are quality, and the brand has a good corporate philosophy. I don't care who models the stuff....so silly to care! As for delivery issues, I have a hard time faulting any business that mails things on time but due to shipper, are delayed.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

I love thrive cosmetics! REAL customer

I love thrive cosmetics!! the eye brightening sticks are a staple of mine. seems a lot of extreme conservatives who pretend to hate cancel culture are trying to cancel them for being inclusive. I am an ACTUAL customer and their products are great!

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

SAVE YOUR MONEY

I never write negative reviews, but i don't want anyone getting sucked in like i did. After seeing tons of ads on Instagram for their mascara i decided to purchase. I also purchased an eye brightening stick and CC cream. First problem is i paid for priority shipping and it still took 8 days to get here. After trying the cosmetics this morning i was SORELY disappointed. Especially with the mascara. Save your money and get Maybelline's Sky High mascara for half the price. The eye brightener creased after just a couple hours. And the CC cream was just a disaster. I will never be taken in by an Instagram ad again.

August 26, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hello Susan,

Thank you for sharing your experience. We are so sorry that your package took longer than expected to arrive to you. We totally understand how frustrating that would be. Due to the inconvenience, we have refunded you what you paid for priority shipping.

Additionally, we wanted to mention that we always accept returns within 60 days of purchase. You can start the process here: https://thrivecausemetics.com/pages/exchanges-returns.

Please reach out to us any time for assistance!

Rated 1 out of 5 stars

What happened to this company???

I’ve used this brand for many years and recommended to many others. Mascara, eye liner, eye brow fix, as well as creams etc. Something has changed drastically?! My eyes are swollen and itchy every time I use their products. I’m very unhappy and now find they’re also another “woke” company. Ladies … what?!!!

May 9, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hello Debbie,

Thank you for taking the time to share your feedback on your experience. We are so sorry to hear that you've been experiencing swelling and itching. That definitely sounds uncomfortable! We would like to assure you that we have not change the formula of any of our eye products.

We would love to provide a solution to this situation ASAP, so please give us a call or send us an email and we can take care of you.

Rated 1 out of 5 stars

Almost

I almost purchased products from Thrive until I read the negative comments. The one that solidified it for me was that this is a Left company using men to put on Thrive makeup in their marketing ads. I also read where they have told customers that if they don't like this push to shop elsewhere. I don't understand why companies are doing this. I really wanted to try their products as a woman but I just cannot contribute to their cause. Their response to me below is the very reason why I cannot support them.

July 21, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hello there,

We are sorry that you feel like you cannot support our brand based on the fact that we use male models to demonstrate our products. Here at Thrive Causemetics, we believe that makeup is an incredible tool for creativity and self-expression and anyone should be able to participate. Inclusivity is a part of our DNA.

Have a nice day.

Rated 1 out of 5 stars

Thrives giving partners

Thrives giving partners only donates to the larger non for profit. We have tried for 5 years always getting turned down as we are a smaller non for profit. Not sure why they waste our time when they give to the same people.

July 13, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Karen! We truly appreciate your interest in being a part of our Giving Mission and want to thank you for your feedback. We apologize for your experience would be happy to provide additional information!

We are excited to share that we have had the pleasure of partnering with nearly 600 organizations, large and small, across the country. Although we have loved having the opportunity to work with some of the same incredible organizations, we are always partnering with new organizations as well!

We appreciate your feedback again and if you have any other questions or concerns, please feel free to reach out to us via email or call our number listed on our website!

Rated 1 out of 5 stars

Long time customer

Long time customer. I’ve always been pleased but not anymore. My order has been over a week late and going between two ups facilities in a different state. I will no longer use this company.

July 11, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Kim,

Thank you for sharing this review with us! We are SO sorry to hear that this was your experience. We always do our very best to ensure that our customers get their products in a timely manner, but we missed the mark this time. We definitely want to make this right, so please reach out to our customer service department: help@thrivecausemetics.com.

We hope to hear from you soon and have an opportunity to rectify this situation.

Rated 2 out of 5 stars

New Formula Doesn't Compare!

I have loved Thrive Cosmetics' Defying Gravity line for years. What I loved about the DG Transforming Moisturizer was the beautiful silky texture of the lotion, light golden color and the pleasant citrus smell. The website states that the replacement product or equivalent now is the DG Deep Hydration Moisturizer. Unfortunately, the new rebranded formula is NOT comparable to the old formula. It is thicker, a white opaque cream, a completely different texture and lacks the pleasant aroma that drew me to the old formula. I'm a label reader and it SEEMS the new product is pretty close in ingredients; however, these are two completely different products speaking from a customer's perspective. I cannot express enough how disappointed I am in the company for changing the previously flawless formula. I will not continue buying the new products. I can only hope the company gets enough feedback that they change back to the old formula.

June 19, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi there! Thank you so much for your honest feedback! We are sorry to hear you did not enjoy reformulation for the Defying Gravity Deep Hydration Moisturizer. We will certainly pass your concerns along to our Product Development team. In the meantime, you're welcoem to process a return or exchange within 60 days of purchase since you were unhappy with the product. Please visit our website and you'll see the option to return at the bottom of the homepage. If you need any additional assistance, our Customer Service team is happy to help!

Rated 5 out of 5 stars

Having spent a fortune on expensive…

Having spent a fortune on expensive skincare and makeup for over 30 years, I am thrilled with all my purchases from Thrive. My favorites are the mascara, the pressed powder and the eye cream ( which is the best I’ve ever used- immediately took a decade off the appearance of my undereye area) . Can’t wait to try other products from the skincare line.

June 25, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Ceryl! Thank you SO much for sharing your thoughts on your new Thrive Causemetics and Bigger Than Beauty Skincare purchases. It is marvelous that you've been enjoying them so far! We are so grateful to have you in our Thrive Causemetics Community.

Rated 5 out of 5 stars

I ordered the Infinity Waterproof…

I ordered the Infinity Waterproof Eyeliner for the first time to see if it really performs as well as the ads indicate. And it does. It lasts really well, goes on smoothly, much better than the ones I usually use. Also I made an error in my order and customer service dealt with it promptly and with no hassles. Very good experience all in all.

June 14, 2023
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Woo hoo! This is incredible feedback, Julie. Thank you so much for giving our Infinity Waterproof Eyeliner a try! We love being a part of your makeup routine. :)

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