I love the cosmetics especially the eye liner and shadows. They last throughout the day and keep their color. The issue is the delivery process. It takes over a week and sometimes two weeks to get yo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Terrible customer service I ordered a mascara from this company December 23, being tracking the progress. It has not moved since December 31. And it is now January 5 I’ve emailed them and twice the r... See more
Company replied
This product is questionable. This is my first time using vegan products so I'm not too sure how well they work, but I bought the four selection lipstick (all are basically the same shade, basically... See more
Company replied
Got some of their products as a gift. Honestly what I am actually most upset about is the packaging. For the price the packaging could not be more cheap. I've had one of the eye pencils fall packagin... See more
Company replied
Company details
Written by the company
Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.
Contact info
3.2
Average
164 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have used their products and was…
I have used their products and was satisfied. Ordered new products. Never came. I reached out - and they tell you they will reply in 24 houses. It took more than 48. They offered to reship - which was fine - but when I confirmed all information - they miraculously ran out of the product. A SCAM. Buy another product.
June 12, 2023
Unprompted review
Reply from Thrive Causemetics
Hi Deena,
We are so sorry to hear that this was your experience while shopping at Thrive Causemetics. We totally understand how frustrating that would be, and we sincerely apologize.
We always do our best to reply within 24 hours but it looks like we missed the mark this time.
We would like to assure you that Thrive Causemetics is not a scam, and we will always make the moment right.
I don’t understand the negative…
I don’t understand the negative reviews. I was thrilled with my eyeliner and mascara. NO MORE RACOON EYES!! Best products I’ve used in a while and worth every penny.
May 28, 2023
Unprompted review
I ordered the eyebrow pencil and lip…
I ordered the eyebrow pencil and lip gloss. Love them both.
May 30, 2023
Unprompted review
YSL Rouge Volupte Shine Lipstick in Corail Dolman 0.15 oz
I've been using the REFOXY Beauty Liquid Lipstick for a few weeks now and I'm really impressed. The formula is so smooth and creamy, and it doesn't dry out my lips like some other liquid lipsticks. The color is also gorgeous and lasts for hours.
May 23, 2023
Unprompted review
Actual Customer
I’ve tried their foundation, coverup, mascara and lip products. All have been high quality.
Looks like folks are trying to punish Thrive for including men in their ads. I guess these haters don’t’ remember guys wearing makeup in the 70s and 80s? Get a life!
May 13, 2023
Unprompted review
Reply from Thrive Causemetics
Hi Kimberly! We're so happy you've been enjoying all of your Thrive Causemetics products! Thank you for all the continued love and support in our mission to be Bigger Than Beauty!
I won't support woke liberal crazy…
I won't support woke liberal crazy people who use men putting on makeup in their marketing campaigns, they even posted a man on FB for Mother's Day! We know it's liberal propaganda and a depopulation plan, who wants to mate with some freak who doesn't know what gender he wants to be, and Thrive is alienating women to follow this disturbing agenda. I returned my recent purchase after they told everyone on facebook who was upset to kick rocks! They accuse of being bigots, but really, we just want to be celebrated for being women, not homogenized into queer, sexless freaks. Get woke, go broke! You keep saying you're going to delete comments, are you so dumb to think you actually have control over this website??
May 5, 2023
Unprompted review
Reply from Thrive Causemetics
Hi TS. Kindness and support are the core of who we are at Thrive Causemetics and Bigger Than Beauty Skincare. We champion people of all genders, ages and ethnicities expressing their individuality and creativity through makeup, and self-care through skincare. Offensive comments against anyone in our content based on age, ethnicity or gender expressing themselves have no place here, and will be deleted. Diversity, self-expression and health are something we celebrate, and we expect that everyone who engages with our posts treat one another with respect and inclusion.
Mascara
I have been using thrive mascara for some time and always loved it however my last order sucks was wondering if maybe there was a change with the brush it just doesn't apply right actually it makes my lashes look short and stubby
May 7, 2023
Unprompted review
Reply from Thrive Causemetics
Hi there! We are so sorry to hear you are not having the same high quality experience with the Liquid Lash Extensions Mascara! We know how frustrating that can be and we can assure you we have not changed the formula or brush. It's the same formula you know and love! That said, we would love to resolve this for you. Please reach out to our customer service team by emailing help@thrivecausemetics.com. We will look into your concern and take care of you right away!
If I could Thrive zero stars I would
If I could Thrive zero stars I would. Their lip products are awful. Dry and chalky.
May 1, 2023
Unprompted review
Reply from Thrive Causemetics
Hi Juliet! We're so sorry to hear about your experience with our lip products. We do take your feedback seriously to see how we can continuously improve the quality of our products and your customer satisfaction! We're happy to share that we do plan to have more new product launches in the future that will include a new lip collection! We'll take your feedback into consideration as we prepare to expand our lip products. Please know that you can always return for a FULL refund within 60-days of your purchase if you are unhappy in any way. Let us know if you have any other feedback, concerns, or questions - we're here to listen!
i wamt to order product but they…
i wamt to order product but they cancelled my order again and again
April 16, 2023
Unprompted review
Reply from Thrive Causemetics
Hi Muhammad! We apologize that your orders have not been able to be processed. There could be a number of factors for this reason. Our system picks up on a number of different patterns related to order history and can stop orders from processing. We usually contact you via email if there are any issues with your order. If you would like to know more, please feel free to reach out to us at help@thrivecausemetics.com and we're happy to go over your order details with you!
This company went woke & is having MEN…
This company went woke & is having MEN put on makeup for their marketing. Talk about a slap in the face to women. DO NOT BUY THEIR PRODUCTS. They clearly don't respect or value real biological females. And then they block you/delete your comments. They can have free speech, but we cant apparently. Welcome to clown world 2023.
April 16, 2023
Unprompted review
Reply from Thrive Causemetics
Hi Stephani. Kindness and support are the core of who we are at Thrive Causemetics and Bigger Than Beauty Skincare. We champion people of all genders, ages and ethnicities expressing their individuality and creativity through makeup, and self-care through skincare. Offensive comments against anyone in our content based on age, ethnicity or gender expressing themselves have no place here, and will be deleted. Diversity, self-expression and health are something we celebrate, and we expect that everyone who engages with our posts treat one another with respect and inclusion.
Reply from Thrive Causemetics
Hi Barbar. We're so sorry to hear about this experience. If orders are canceled, it is likely due to our system picking up on a number of different patterns related to order history and can stop orders from processing. Canceled orders are automatically refunded in full. If you still have not received your refund yet, please contact us right away at help@thrivecausemetics.com so we can make sure you are taken care of!
I ordered my first order on 04/13/2023…
I ordered my first order on 04/13/2023 and purchased 2 hydrating tint balms. It offered lip balm treatment and when I clicked on decline this offer it added it on and I had no way to remove it. I spent $20 extra that I did not plan on spending. I am not happy. I don't want the lip treatment. I only want the 2 tints and a refund for the extra $20.
April 13, 2023
Unprompted review
Reply from Thrive Causemetics
Hi Linda! We're so sorry to hear that the Liquid Balm Lip Treatment was added to your order when it was not intended to be added! We would love to make sure you are refunded for the Liquid Balm Lip Treatment. If you have not received your refund yet, please contact us at help@thrivecausemetics.com so we can make sure you are taken care of right away!
I purchased Thrive eye shadow pencil
I purchased Thrive eye shadow pencil, a liner , and falsie mascara. What a waiste of my hard earned money.
The black liner is not well pigmented and black is a deep gray. The eyeshadow pencil is OK. I could have got the same quality and color at Walmart
.what concernes me is the mascara. Both if my eyes have sowlen after using this flakey . I have used Benefits brand for years, but have received samples with the purchase of different foundations and none have given me any type of reaction. I am not one to have breakout of any kind.. Thrive mascara has caused swelling and blurred vision in both eyes. I am trying to see if the swelling will go down as an emergency outpatient visit will cost me $500.00
Thrive you have to do better..
I tossed my money into the trash and I am not pleased at all.
March 24, 2023
Unprompted review
Reply from Thrive Causemetics
Hello Deborah. Thank you for taking the time to share your review with us. We are SO incredibly sorry to hear about the reaction you experienced while using the Liquid Lash Extensions Mascara. What you've described sounds very uncomfortable, and we sincerely apologize.
We would love to be able to provide you with a full refund for your purchase. May you please give us a call @ (888) 804-4318, and one of our Beauty Advisors will assist you ASAP.
I purchased wo eyeshadow sticks which…
I purchased two eyeshadow sticks which cost me eighty dollars.
Just don't... absolutely not worth the hype
October 13, 2022
Unprompted review
Reply from Thrive Causemetics
Hi Jennifer! We're so sorry to hear about this experience! The Infinity Waterproof Eyeshadow Sticks are $26 each and the Brilliant Eye Brighteners are $25 each. Orders over $35 receive free standard shipping. If your order was not adding up correctly or you feel you were overcharged, please reach out to us at help@thrivecausemetics.com. We would love to make this right for you! If you are not happy with your purchase, we also offer FULL refunds within 60-days of your purchase!
I made a first purchase
I made a first purchase, signed up for emails in order to save 10 percent BUT fine print only allows it with 50.00 purchase. So customers are basically forced to spend 50 for any small purchase when just wanting to try out product. That’s just wrong and bad marketing for consumers. Plus their products are exclusive to them so we have no choice but to buy from them directly. Will not purchase again. I didn’t need two mascaras,
January 28, 2023
Unprompted review
Reply from Thrive Causemetics
Hi Zeida! Thank you so much for this feedback. We're sorry to hear that the 10% off $50+ welcome code is not a satisfying offer. This is definitely something we can revisit or reconsider for other options in the future! Please know that we do offer FULL refunds within 60-days of purchase as well if you did not need two mascaras. In addition, we have promotions and sales each month that may be of better value to you. You can always reach out to us at help@thrivecausemetics.com if you need any help or more info.
Not worth the price!
The price you pay for these products are not worth it. The mascara made me look like I had spider lashes. Shipping times are too long as well. Won’t be purchasing again.
January 26, 2023
Unprompted review
Reply from Thrive Causemetics
Hello Sarah! Thank you for taking the time to share your thoughts on the products that you tried from Thrive Causemetics. We are so sorry to hear that your experience has been less than satisfactory! We wanted to let you know that we always accept returns within 60 days of purchase, and we would love to assist you with that. Please send us an email help@thrivecausemetics.com, and one of our incredible representatives would be happy to assist you with your return. We hope to hear from you soon!
My blood is boiling
My blood is boiling! I had to send back an order and was in touch with "Zoe" from Thrive. She told me to "email her when the order is received and she will send me a return label". I did as she asked and got an automated response from "Zoe's" email. I emailed again the next day, still the generic response!!!! THESE PEOPLE ARE CROOKS!!
January 17, 2023
Unprompted review
Reply from Thrive Causemetics
Hello Heidi. We sincerely apologize for your experience, as we totally understand how frustrating it is to not receive a prompt reply. We can see that one of our team leads was able to assist you with your return. Please reach out if there was anything else we could help you with!
Credit card thief at Thrive!!!
Someone from this company in Bellevue, WA used my card to order food at Wingstop in Tukwila, WA. I ordered product yesterday and got a notice from my bank today. I am in California and the only place I used my card in Washington was to order from Thrive. I will NEVER order from them again and advise you all to never order from them either unless you want to go through the hassle of canceling a card. I hate thieves.
January 5, 2023
Unprompted review
Reply from Thrive Causemetics
Hey Tanya. Thanks for leaving this review. We are so sorry to hear that you had some unauthorized activity on your credit card. We would like to assure you that this charge did not come from us, and we advise you to dispute the charge. We hope that this issue was able to be resolved! Please reach out to us any time if you have questions.
Cheap products
I really wanted to support this company and their mission, however their products are similar to any cheap drugstore product but three times the price. I emailed customer service regarding the quality and never heard back, they didnt allow me to leave a review on their website regarding my purchase either.
December 17, 2022
Unprompted review
Reply from Thrive Causemetics
Hi CBG! We're so sorry to hear our products were not up to your standards. We do take your feedback seriously to see how we can continuously improve the quality of our products and your customer satisfaction! You are welcome to email us at any time with your feedback or review at help@thrivecausemetics.com. Please also know that you can always return for a FULL refund within 60-days of your purchase if you are unhappy in any way. Let us know if you have any other feedback, concerns, or questions - we're here to listen!
Would give zero if it would let me
Would give zero if it would let me! Customer shipping and Thrives is just a stupid brand!!!!
I've tried to place orders several times but they've all been cancelled for no apparent reason; if you're not selling your stuff, shut your brand and go to hell.
September 30, 2022
Unprompted review
Reply from Thrive Causemetics
Hi Muhammad! We apologize that your orders have not been able to be processed. There could be a number of factors for this reason. Our system picks up on a number of different patterns related to order history and can stop orders from processing. We usually contact you via email if there are any issues with your order. If you would like to know more, please feel free to reach out to us at help@thrivecausemetics.com and we're happy to go over your order details with you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.