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Thrive Pet Foods Reviews 669

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their pets, even fussy ones, love the food and treats. Many appreciate the natural ingredients and the positive impact on their pets' health, especially those with sensitive stomachs or allergies. The ordering process is described as easy, and the delivery service is frequently highlighted as quick and efficient, with items arriving well-packaged. However, some people were dissatisfied with the delivery service, citing issues such as lost parcels, unexpected delivery changes, and slow delivery times, often attributing these problems to the chosen couriers. A few reviewers also noted a change in product quality for some items, leading to digestive issues for their pets, and some experienced difficulties with product availability.

What people talk about most

Product

Customers generally report positive experiences with the product, with many pets, including fussy cats and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Delivery service

People report positive experiences with delivery service, often praising the super fast and prompt delivery,... See more

Order

Consumers generally report positive experiences with their orders, often highlighting quick arrivals and... See more

Service

Users describe positive interactions with service, consistently highlighting excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more

Company replied

Rated 5 out of 5 stars

The freeze dried pro taste chicken topper makes my cat's unappetising prescription food wonderful apparently. (Obviously checked with vet first and vet agreed ok in his case). Other cat adores the fre... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more

Company replied

Rated 5 out of 5 stars

The range allows you to order boxes of the tin foods as well as individual tins offering great flexibility. They were delivered very promptly and my cats like the food! May consider getting a regular... See more

Company replied


Company details

  1. Animal Feed Store

Written by the company

Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

669 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent

Excellent! Well packed and arrived quickly, even to the far north coast of Scotland. Never refused, which is a bonus with cats!

October 31, 2025
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Reply from Thrive Pet Foods

We are delighted to hear this - Thank you for taking the time to leave this review, Elizabeth!

Rated 5 out of 5 stars

My cats love the Thrive Cat Chicken…

My cats love the Thrive Cat Chicken powder. It has made eating time a joy here for my two cats.
Thank you very much and I do hope you do not continue it.

October 22, 2025
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Reply from Thrive Pet Foods

We are delighted to hear that the Thrive Chicken Food Topper Powder has improved eating time so much! Thank you for taking the time to tell us.

Rated 3 out of 5 stars

ProTaste Chicken Topper

Purchased ProTaste Chicken Topper as my cat was not eating any of his normal cat food. I had also read the great reviews, before purchasing. It started off really well, until he decided he didn't like it either on top or mixed in. Shame as it was going really well with the topper.

I believe the cat food my cat was eating, has been changed recipe-wise as he keeps refusing to eat the brand he used to love. Have now started to buy other different cat food brands to see if I can find something he would eat all the time.

October 29, 2025
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Reply from Thrive Pet Foods

Good evening Mrs Weston. I'm sorry to hear that your cat no longer likes the topper. we haven't changed the recipe. Send us an email if you would like to talk this through with us so we can try to help further. All the very best, Thrive

Rated 4 out of 5 stars

Delivery is very slow

Delivery is very slow. It takes a week to delivery your furry's food, which is sad and inconvenient for the modern fast‑paced life

September 29, 2025
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Reply from Thrive Pet Foods

Hello, I'm very sorry to hear this! It should be quicker than that. We will look into why this has happened to you. All the best, Thrive.

Rated 5 out of 5 stars
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Reply from Thrive Pet Foods

We are delighted to receive this 5 star review from you Annette. Thank you for taking the time to write it. All the best, Thrive.

Rated 5 out of 5 stars

First order went missing

First order went missing, replaced my order plus sent a freebie with DPD arrived within a few days Great Customer service would highly recommend

October 28, 2025
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave a review, but most importantly - thank you on behalf of your cat, for feeding no-nonsense Thrive food!

Rated 5 out of 5 stars

Thrive 100% Chicken Breast Cat Treats 170g Tube

I’ve been buying Thrive chicken cat treats for my baby(s) since 2017 and wouldn’t buy anything else. I found them when needing a healthy treat for my diabetic cat. I can’t recommend them highly enough.

November 6, 2025
Unprompted review
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Reply from Thrive Pet Foods

Thank you for taking the time to tell us this, John.

But most importantly, thank you on behalf of your very fortunate cats, for feeding them Thrive which is both healthy and delicious!

Rated 5 out of 5 stars

Thrive pro taste chicken sprinkles

I’m so glad I found you. Couldn’t find the product anywhere, my cat won’t eat without it, arrived on time, great product, thank you

October 24, 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review Gillian - we are so glad you found Thrive and your cat is enjoying their food! x

Rated 5 out of 5 stars

Easy to use site

Easy to use site, good price .
My cat refuses to eat her food unless it has Thrive spinkles on top. But now she eats it all, so no wastage, making this well worth the money.

October 22, 2025
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Reply from Thrive Pet Foods

That's really great to hear - thank you for letting us know how useful the Thrive Topper is to support feeding your cat!

Rated 5 out of 5 stars

The only topper my cats will eat

The only topper my cats will eat, great price, super speedy delivery, resealable pot stops them from self service! Have to bulk buy as it’s so much more ex elsewhere, or my first or last delivery I’m sure

October 24, 2025
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Reply from Thrive Pet Foods

Thank you for telling us how happy you are with the Thrive Chicken Topper, Richard!

Rated 5 out of 5 stars

Very impressed so far

Very impressed so far. I have a new, very fussy cat and have been searching for decent quality foods she’ll actually eat. Turns out she’ll only eat Thrive sardine and mackerel…. It’s excellent food and has also been good for my other cat with gastro issues as it’s hypoallergenic. Customer services were very good too (thanks, Anna!) and the delivery was super quick.

October 23, 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review Lisa. We are so pleased that you are happy with Thrive!

Rated 5 out of 5 stars

0% Nonsense Food — My Cat Loves It!

I absolutely love Thrive cat food — and so does my cat! It’s one of the few brands I truly trust because it’s all about real, no-nonsense ingredients with nothing unnecessary added. You can actually see the quality in every bite, and my cat can’t get enough of it.
It’s such a relief to know I’m feeding something that’s genuinely good for her — simple, clean, and nutritious. No fillers, no gimmicks, just honest food that delivers exactly what it promises.
Highly recommend to any cat owner who wants quality over marketing fluff — Thrive really does live up to its name! 🐾

August 31, 2025
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Reply from Thrive Pet Foods

Thanks so much for sharing your feedback.

We’re really pleased to hear that you trust Thrive and that your cat is enjoying the food so much. We focus on keeping our recipes simple and made with real ingredients, so it’s always rewarding to know this is noticed and appreciated.

Thank you, on behalf of your cat, for choosing No Nonsense Thrive!

Rated 4 out of 5 stars

Your Cat food is great and our cat…

Your Cat food is great and our cat loves it. But, the packing of my parcel was not great. That is why I have taken a star away from my review. The parcel looked like it had been thrown around and had holes in the box and tins had dents in them.

October 1, 2025
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Reply from Thrive Pet Foods

Thank you for letting us know Marie - this is very feedback. we will do our best to ensure you do not have an issue going forward. Thank you on behalf of your cat, for feeding Thrive, x

Rated 1 out of 5 stars

No consistency

It’s such a shame that this is an inconsistent product.

My cats loved the white fish and chicken flavour. But the difference between batches is huge. I have just spent £40 on two tubs of chicken treats and the ones that have just arrived are very had and brittle with a funny smell. They won’t go near them.

I appreciate cats can be fickle but the product is too inconsistent to trust.

I won’t be spending £40 again just to throw them away.

What more disappointing is the complete lack of a response from thrive when I emailed about this.

Why would I waste more time emailing batch numbers for you not to reply again?

This isn’t an isolated incident. I threw away 2 tubs of white fish when I emailed you in July.

October 10, 2025
Unprompted review
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Reply from Thrive Pet Foods

Good morning,
Thank you for taking the time to leave this review - it is really useful to have feedback from you so we can make it right.
Would you email us info@thrivepetfoods.com with the batch numbers you have received, so we can see if there is an issue please.
Unfortunately we do not have a new batch of the white fish to send to you as replacements yet, but we do have some chicken. Please so email us so that we can make this right.
All the best
Thrive

Rated 5 out of 5 stars

Great products and good customer service

I love the products and think they are fantastic for our pets. The customer service team are quick to action and respond and seem to care about their customers

September 29, 2025
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Reply from Thrive Pet Foods

We really do care :-)
Thank you so much on behalf of your pets, for feeding Thrive! x

Rated 5 out of 5 stars

My dog loves Thrive products

My dog loves Thrive products. I always find them to be good quality at a reasonable price.

October 1, 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you for taking the time to leave a review, but most importantly - thank you on behalf of your dog for feeding Thrive! x

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