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Thrive Pet Foods Reviews 669

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their pets, even fussy ones, love the food and treats. Many appreciate the natural ingredients and the positive impact on their pets' health, especially those with sensitive stomachs or allergies. The ordering process is described as easy, and the delivery service is frequently highlighted as quick and efficient, with items arriving well-packaged. However, some people were dissatisfied with the delivery service, citing issues such as lost parcels, unexpected delivery changes, and slow delivery times, often attributing these problems to the chosen couriers. A few reviewers also noted a change in product quality for some items, leading to digestive issues for their pets, and some experienced difficulties with product availability.

What people talk about most

Product

Customers generally report positive experiences with the product, with many pets, including fussy cats and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Delivery service

People report positive experiences with delivery service, often praising the super fast and prompt delivery,... See more

Order

Consumers generally report positive experiences with their orders, often highlighting quick arrivals and... See more

Service

Users describe positive interactions with service, consistently highlighting excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more

Company replied

Rated 5 out of 5 stars

The freeze dried pro taste chicken topper makes my cat's unappetising prescription food wonderful apparently. (Obviously checked with vet first and vet agreed ok in his case). Other cat adores the fre... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more

Company replied

Rated 5 out of 5 stars

The range allows you to order boxes of the tin foods as well as individual tins offering great flexibility. They were delivered very promptly and my cats like the food! May consider getting a regular... See more

Company replied


Company details

  1. Animal Feed Store

Written by the company

Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

669 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

From delivery to the food, it has been quality all the way.

Have used Thrive for a few years now for my Feline companion wet food and chicken dry and treats. From delivery to the food, it has been quality all the way. Human grade meat and fish, grain free and packed with all the nutrients needed for cats. Thank you.

September 29, 2025
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave such a positive review, Denise - we love to hear about your thriving feline companion! x

Rated 5 out of 5 stars

My cat absolutely loves the chicken…

My cat absolutely loves the chicken treats. She won't eat any other brand though so the process must be different. Highly recommended for fussy kitties.

September 29, 2025
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Reply from Thrive Pet Foods

Kittens and cats certainly do love Thrive chicken treats! Thank you on behalf of your cat for giving her no-nonsense Thrive treats!

Rated 4 out of 5 stars

Excellent Cat Food - Awful New Tins

Our very fussy tom cat Nero won't eat anything but Thrive. We have just started using his latest batch of Thrive and the new tins are absolutely awful. The ring pull is so stiff it is hard to lift up and pulling the lid back almost impossible. When it does eventually give way it is so sudden, the lid flies off one way, the tin flies the other and the contents end up over hands and worktop. Please go back to the original tins, so easy to use.

October 16, 2025
Unprompted review
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Reply from Thrive Pet Foods

Good Evening Jean,
Would you mind contacting us with your order number and the batch number on the bottom of the can), so that we can make this right for you? All the best, Thrive, x

info@thrivepetfoods.com

Rated 5 out of 5 stars

Healthy, testy food for any cat

I am giving thrive food to my cat from a long time.
I always buy tuna and tuna with salmon.
The food is always fresh and my cat like it.
the cans contains pure fish meat.
It is worth to buy it for your cat

October 1, 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave this 5 star review Aga! We are so happy to hear that your cat is thriving! Thank you on behalf of your cat, for feeding Thrive cat food!

Rated 5 out of 5 stars

Wonderful experience

After experiencing an issue with Amazon Thrive have immediately fixed the issue and offered a wonderful customer service. Cats love the food, chicken dry food

October 3, 2025
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Reply from Thrive Pet Foods

Thank you for leaving this review for us Michela - we are delighted to hear that your cats love their food and are thriving!

Rated 4 out of 5 stars

When I informed them of my damaged…

When I informed them of my damaged delivery and 1 missing product, they sent a replacement straight away. Very efficient and I will keep using them.

October 1, 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review Angie, especially after receiving a damaged delivery. We hope you are very happy with Thrive food and treats :-)

Rated 3 out of 5 stars

Thrive chicken breast was very watery

Thrive chicken breast was very watery. Have been purchasing this for our Oriental cats for almost 10 years and once or twice every year the quality and consistency changes.

October 1, 2025
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Reply from Thrive Pet Foods

Good morning, thank you for the review. Would you mind emailing us info@thrivepetfoods.com so we can make this right for you, please?

Rated 5 out of 5 stars

Wonderful product

I recently took my cat to the vet who coaxed her out of the carrier with some treats. I told the vet I normally gave her Dreamies, which the vet compared to giving a child a McDonald's! I went online and ordered the Thrive chicken treats. They arrived quite quickly and now madam won't eat her food, all she wants is the treats!!!

September 29, 2025
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Reply from Thrive Pet Foods

We are delighted to hear that your cat is enjoying our no-nonsense chicken treats - delicious and good for her!
Thank you for taking the time to leave this review Dee.

Rated 4 out of 5 stars

Thrive is certainly a premium product

Thrive is certainly a premium food for cats and ours really do wolf it down and really enjoy it. It important to provide the best food possible for our animals and Thrive is leaps ahead of supermarket and cheaper brands that are the equivalent of a constant fast food meal and are basically full of no proper nutrition. Thrive actually smells good enough for humans to eat although I probably wouldn't try.

Thoroughly recommend.

The removal of one star is due to dispatch times can vary and spending over £90 a month with Thrive directly, I'd really expect to see a delivery framework that gives free next day delivery when spending over a certain amount. I would also appreciate additional variety for kittens rather than just tuna or chicken and the website account management being linked to SHOP! is difficult to use.

September 29, 2025
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Reply from Thrive Pet Foods

Good evening Jamie,
Thank you so much for this valuable feedback - we will take it all in to account when making constant improvements.

Thank you on behalf of your cats, for feeding Thrive! x

Rated 4 out of 5 stars

Out of stock

The main order was out of stock disappointed but dealt with quickly.

September 29, 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review. Please do contact is if you need to in the future.

Rated 4 out of 5 stars

Having been invited to the taster club…

Having been invited to the taster club I purchased some treats for my two cats, unfortunately after a week I emailed to say the treats I ordered stilled hadn’t arrived, I received an email back the same day and my order turned up the next day, unfortunately no treats from the taster club were included, I can only presume this was a marketing idea to allow people to buy something and not include them in their new promotion, so not really the best experience and I shall now stick to buying my own treats for my two from now on

September 26, 2025
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Reply from Thrive Pet Foods

Good evening John. I'm very sorry to hear that you didn't receive your Taster Club box. Please do email us so that we can make this right for you.

Rated 1 out of 5 stars

£11 and the Cat won't touch it.

I've fed him Thrive before, the chicken flavor. This time I thought I'd try the Salmon Herring grain free dry food. He's never been picky, but I do spoil him. He always loves a fish option. I know cats won't starve themselves but he's so unhappy. I can't afford to throw away £11 on a very full bag of food.

October 7, 2025
Unprompted review
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Reply from Thrive Pet Foods

Hello Adrienne,
I am very sorry that your cat isn't enjoying the salmon and Herring dry food. It sounds as if he prefers the chicken flavours.
Please let us know if you order from us again as we would love to send you a sample of something else to try. Are you able to donate the unused bag to a cat shelter so they can make use of it?
All the best,
Thrive

Rated 5 out of 5 stars

Wonderful nosh

Our Main Coon Ragnor and our ex farm cat Frida abdolutly love it and as for the treats! Well Raggers will do absolutly anything for a couple of those. Now turns his nose up at Dreamies!! Keep up the great work love from the forest xx

September 24, 2025
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Reply from Thrive Pet Foods

brilliant! Thank you so much for taking the time to leave this review, but most importantly - thank you on behalf of Ragnor and Frida for feeding Thrive! x

Rated 5 out of 5 stars

I normally don't bother with writing…

I normally don't bother with writing the reviews but this food truly deserves one.
We have adopted rescue cat and her fur was dull, she had dandruff and lost her black colour, was very light brown and white. Since changing the food to thrive wet, in a very short time her coat became soft shiny and... her brown coat is becoming black again! She isn't fussy eater but goes crazy when is feeding time. Her favourites flavours is chicken and beef.

October 3, 2025
Unprompted review
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Reply from Thrive Pet Foods

How wonderful to adopt a rescue cat and to get her thriving - what a credit to you! We are delighted to read this!

Rated 2 out of 5 stars

Inconsistent quality

Slow delivery. Inconsistent quality in food. We buy Thrive as our cats tolerate it well. However latest batch had very different textures, much more dry and lots of big bits of chicken not usually size. Tins thicker and harder to open.

September 22, 2025
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Reply from Thrive Pet Foods

Hello Tom, thank you so much for sharing your frustrations with us. We will do our best to make it right for you asap. Thrive, x

Rated 5 out of 5 stars

was a 1 star now a 5!

I previously left a 1 star review of the customer service.
However im happy now to leave a 5 star one!
Anna at Thrive got in touch after my last review to ask how things went wrong and apologise the experience hadn't been what it should.
To me that showed someone who wanted to sort it out.
We worked around with the courier and this morning I received a full order.
I hope to continue like this as my cats love the food.
Thank you Anna for caring enough to work it out

August 26, 2025
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Reply from Thrive Pet Foods

Georgina - thank you so much for leaving such a positive review for Thrive (and Anna) - we do all really care about our pet parents and their pets!
We are sorry you had a bad experience with the courier, and going forward please do state your chosen courier so you get a good service again.
Please do get in touch with us if you need anything in the future.
Wishing you all the very best,
Thrive, x

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