Through The Keyhole Locksmith Reviews 61

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service provided, highlighting the quick response times and efficient resolution of issues. Many people appreciate the staff's friendly, professional, and knowledgeable approach, making them feel confident in the work being done. Reviewers frequently mention the reliability and trustworthiness of the company, often recommending them for various lock-related needs. The overall sentiment indicates a high level of satisfaction with the promptness, expertise, and helpfulness experienced by consumers.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the fast, professional, and reliable... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a work van shutter door issue today (sat 20th) due to the lock mechanism jamming on the inside. Called Darren who came out within the hour. Faced with a slightly challenging task ahead of... See more

Rated 5 out of 5 stars

Multi Point gearbox mechanism (latch) on our front door broke and damned nearly locked me out. Managed to fasten the door without the latch looked at a couple of You Tubes, but decided there were too... See more

Company replied

Rated 5 out of 5 stars

Our garage door lock and latching mechanism became disconnected, so we couldn’t get in and the door was completely shut and would not budge. A quick post on the Towcester Recommendations page and T... See more

Rated 5 out of 5 stars

Highly recommend Darren, friendly, professional and first class service. Went over and above ensuring my locks were safe, making adjustments to get it just right and cannot thank him enough for coming... See more


Company details

  1. Locksmith
  2. Emergency Locksmith Service

Written by the company

Through The Keyhole Locksmith is an independent, family firm owned and operated by Darren and Jenna. Darren has 12 years’ experience in the Locksmith industry. We are not a national company or a national call centre using sub-contractors, so if you call our numbers, you will always talk to Darren or Jenna. Darren prides himself on his workmanship, reputation, quality as well as his customer care which his reviews testify to. Lost keys? Broken lock? Got a lock that is proving difficult to open? Need a new window handle? Moving house and need to change the locks? Call us to speak directly to Darren. We offer a service covering all domestic and commercial Locksmith work. Free no obligation quotes. No call out charges. UPVC door and window handles. Door opening Lock upgrades - offering anti snap, anti pick and anti drill resistant cylinders to suit all doors. Lock repairs. Door furniture upgrades. On site key cutting. Card payment on site. Free security survey on request. Most jobs can be completed on a first visit as we hold a good variety of stock, if a second visit is required then you will be given a quotation as soon as we have this. We cover Daventry, Towcester, Rugby, Brackley, Northampton, East and West Hunsbury, Banbury, Duston, Kingsthorpe and all surrounding areas. Through The Keyhole Locksmith is always at your service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

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Rated 5 out of 5 stars

The service was amazing

The service was amazing! Locks changed and I feel safer in my house! The locks were changed to anti snap locks and he took the time to explain what all this meant and showed me videos of how they work! 15/10 service!

January 8, 2025
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much Sarah, we are pleased that you now feel safer in your home. Best wishes Jen and Darren

Rated 5 out of 5 stars

Excellent service

Excellent service. Phoned up with a bolt lock on a van door that couldn’t be opened due to having locked the keys in the back. A full days work ahead of me, but the issue was resolved within minutes of him turning up. Excellent level of service and extremely reasonably priced. 100% recommend

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Only locksmith you’ll ever need!

What a super chap. Thank you Darren, polite courteous and tried to mend before replacing a very tired lock! If you need a locksmith look no further than Darren and Through the keyhole locksmith!

September 28, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much Jo for your kind review. Darren prides himself on always offering the best service. Best wishes Jen and Darren

Rated 5 out of 5 stars

Great service

Darren and his wife are both very friendly. Sorted my door problem explained to me throughout about what he was doing. He did a great job and my door is now secure and useable. Thank you very much both

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended locksmith

2nd time in a month we've need a locksmith and on both occasions Darren has been excellent. Quick response to messages, always been able to attend the problem super quickly too. Would highly recommend

August 23, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much for your kind review. We are always happy to help you. Best wishes Jen and Darren

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Replied quickly to my enquiry, arrived the next day at the time they said and provided a great service and follow up due to a parts issue. Even offered further advice on another subject. 100% recommend to anyone.

August 9, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you Ellis for the lovely review. It is our pleasure to have worked with you.
Best wishes Jen and Darren

Rated 5 out of 5 stars

Thank you Darren (and Jenna) made an…

Thank you Darren (and Jenna) made an enquiry this afternoon, expecting a few days wait and an expensive call out and Jenna arranged for Darren to swing by this afternoon between calls. Really friendly chap that didn't mind my bonkers dog, got the door fixed and didn't charge the earth. Thanks again

August 9, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much Rachel for your lovely review. We are pleased Darren was able to help you. It has been a pleasure dealing with you. Best wishes Jen and Darren

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, Darren is very professional honest and reliable. Would highly recommend

August 4, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much Iuliana, we really appreciate your feedback. Best wishes Jen and Darren

Rated 5 out of 5 stars

Would 100% recommend 😊

We've used Darren several times and each time he's turned up promptly with a smile on his face. No pressure, gets on with the job and has always been very reasonable price wise. He also changed some locks at my elderly mums house - lovely guy, great service - would 100% recommend 👍🏼

August 4, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much Mel for your kind review, we are pleased Darren was able to help you. Best wishes Jen and Darren

Rated 5 out of 5 stars

Had lock problems and 1 call to Darren…

Had lock problems and 1 call to Darren and he came out to the house and fixed the problem and left happy with price and his way to work cleaned up after him self 5 stars all day long

June 1, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you Mark for your kind review, glad Darren could sort your lock issue. Best wishes

Rated 5 out of 5 stars

We had to have replacement locks fitted…

We had to have replacement locks fitted as daughter had her handbag stolen. Darren was very prompt, professional and reasonably priced. He explained different option to make sure our home was secure. Highly recommended and would definitely use him again.

September 3, 2022
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much Barbara, we appreciate your feedback. Best wishes Darren and Jen

Rated 5 out of 5 stars

Excellent Service

By far the best locksmith I have had the pleasure of dealing with. Always been quick to respond and at the property job done with a couple of hours. Used both for business purpose and personal use. Would not hesitate to use again and again, highly recommend. Polite and professional and such a nice guy to talk too.

November 15, 2022
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much for your kind feedback, we really do appreciate it. Best wishes

Rated 5 out of 5 stars

Great service

Great service. Quick response, tidy work and a very fair price. Thanks.

August 3, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thanks so much Simon for your feedback, your support is greatly appreciated. Best wishes

Rated 5 out of 5 stars

I genuinely wouldn’t go to anyone else - ever.

I genuinely wouldn’t go to anyone else a ever.
Darren has resolved problems for myself and many many clients in the past.

He NEVER lets you down. A top chap.

Often goes out of his way at the last minute and there is never a job too big or too small.

July 1, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much Jamie, we appreciate your ongoing support. Best wishes Darren and Jen

Rated 5 out of 5 stars

Quick, efficient and reasonably priced (plus a nice guy!)

Front door lock kept sticking and ended up not being able to open/lock it with the key. Gave Darren a call late Friday evening and he had a good idea what was wrong and booked to sort it Monday morning (as non urgent as we had other entry points and no rush). He was in the area on the Saturday on another job and asked if we were in for him to pop over. He got the lock replaced quickly and efficiently and the price was reasonable too!

Will definitely be calling him again with any lock issues!

July 29, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much Ruth, we are so pleased Darren was able to help you. Best wishes

Rated 5 out of 5 stars

10 Years of Excellent Service

I have worked with / referred work to Darren and Through The Keyhole for nearly a decade, and throughout this extensive period, their service has been truly exceptional. As a letting agent, dealing with keys, locks, and late-night emergencies is part of our routine, and at times, our worst nightmare. However, Darren has consistently been our reliable savior, always available to lend a helping hand regardless of the hour or day.

Darren has gone the extra mile to assist us in resolving various challenging situations, demonstrating his unwavering dedication to ensuring the job gets done efficiently. We have yet to encounter a lock that he cannot masterfully handle!

Thank you Darren and the Through The Keyhole team for their invaluable support over the years.

August 1, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much Edward, we appreciate your ongoing support that you have shown us from day 1. Best wishes Jen and Darren

Rated 5 out of 5 stars

Would strongly recommend

Would strongly recommend. Genuine, reliable and very reasonably priced. Use for personal and business and he has never let me down.

August 2, 2023
Unprompted review
Through The Keyhole Locksmith logo

Reply from Through The Keyhole Locksmith

Thank you so much Lloyd for your kind recommendation. We appreciate your ongoing support that you have shown since our early days. Best wishes Jen and Darren

Rated 5 out of 5 stars

The Best In The Business

I run a property management company and have a need for a locksmith on a very regular basis.

We have used TTK since we started trading and have found them to be consistently reliable, incredibly efficient and very reasonably priced. Darren often goes out of his way to get the job done promptly and we wouldn’t dream of ever using anyone else.

To say “highly recommended” would be a colossal understatement.

August 3, 2023
Unprompted review
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Reply from Through The Keyhole Locksmith

Thank you so much James for your kind review. We really do appreciate your ongoing support that you have given us from day 1. Best wishes Jen and Darren

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