Thuisbezorgd.nl - Online eten bestellen Reviews 

well, never order anything here via home delivery!! if you place an order, you will receive a cancellation of your order after 1 hour and 30 minutes!! after an hour and a half? then do it immediately? and then collect your money. well, we will never order anything here again anyway!! oh and you can no longer post reviews on home delivery, they have blocked them. that is of course easier for scammers

The delivery was fast and ok, the spareribs were horrible they seamed to be cooked, really awfull and not What we acspected from 'de beren' and that for this price, why???

Old orders are no longer visible.

I used to order exclusively from Thuisbezord a few times per month. Mostly from a few 5~10 restaurants, and I frequently check what I had last ordered to decide what I feel like eating.

Well, that's no longer possible. When I was ordering today, I discovered that all my order history was gone (the orders are still there, but I can't see what I ordered), with the exception of the last 2 orders, which were unaffected.

PS: I know I can look for the orders in my email, but that adds an unnecessary level of friction. It's easier to just switch to Uber Eats

Almost never issues

The order was never delivered, support 0 don’t make requests here. They don’t give a damn about it.

The order was never delivered, but it says so in the app. There was no option to cancel the delivery, the restaurant's phone number did not work. We filed a request many times through the chat box and email of the app and haven't heard back from anybody. On top of it, there is no available phone number to call for customer support. Terrible app.

What a terrible app. Stuck in loophole trying to change my location or use discount.

This is one of the world worst food delivery company. No sense of delivery time and punctuality. Tried their service on three different occasions during morning and evening hours and they failed to deliver the order on time with an average delivery delay of 40-50 minutes. You are guaranteed to die hungry.

I placed an order via thuisbezorgd and food was delivered late and order was cold, i reached out to customer service who provided a more colder response that restaurant isnt willing to compensate for a poor quality order and we cant do anything. If you cant deal with partners on your platform why should i even bother to ever order on your platform

No way to call customer support, their AI bot is useless.
It's now been 1 week and customer support still haven't replied to my support requests, since my giftcard is being rejected (even though the balance checker shows it has credit).
This company is THE WORST. They take advantage of their monopoly on the market by cutting corners everywhere. Disgusting behaviour. I'm switching to another food delivery company

It took triple the time for my order to arrive

Worst delivery company in the world. Placed a lunch order to arrive in 30 mins. Arrived in 1,5hrs. There is no way to contact thuisbezorgd to find out what's going on. Originally the order was to be delivered in 30 mins then suddenly after waiting for an hour delivery time changed to wait another 40 mind more.

You are always guessing about the time, it says 20 to 40 minutes and then you order and it end up being ways over an hour before you get you're food.... or they don't come at all so you have to go get it in the store we're they tell you that you're order wase picked up, it just never got deliveredso i have to pay twice for the same meal.... they steel products... and when you finnaly get you're food the ice cream is melted en the food that was supposed to be hot is cold.... it's funny cause when you are hungry you would think you can order in and then 2 hours later you're still hungry and angry. Thuisbezorgd sucks

Thuisbezorgd is a very clever system to make money , it shouldn’t be necessary to scam people.
Several times that I get I useless vouchers and the last I got one mail saying 2 for the price of one and it was bullshit .!!!
Not even have a costumer number.
I’m going to stop using Thuisbezorgd.

I have attempted to use discount vouchers with Thuisbezorgd four times over the past two years. Each time, the system indicated the voucher had already been used, even though it was my first attempt. When I contacted customer service, they suggested waiting 20 minutes and trying again, but this didn't resolve the issue. It's extremely frustrating, especially when I want to order food promptly. Compared to Uber Eats, which resolves issues quickly via chat, Thuisbezorgd needs to improve their voucher system and customer service response time....

I cancelled my 3FQ6GR numbered order from Mr.Sushi on Saturday evening. I haven’t receive my order but it seems delivered in the app. I had a chat with the customer service but they could not solve my problem. It’s impossible to reach them now neither via phone nor via chat. I want a proof of cancellation and money back. However both are not being done. Don’t ever order from thuisbezorgd they have no care about their customers.

Edit: I still have no reaction however miraculously I received my money back today(23.12).

My food was delivered within the time stated. But…my food was delivered at the wrong address. Fortunately, the person that got my delivery, was so clever to swap the house numbers and send a message in a group chat and I collected my food. Unfortunately 1 product was scrambled in the bag. I could eat it, but it was quite the mess. It was also a little cold. This has never happened. Hope the driver is going to do a better job next time.

Hun helpdesk is niet bereid om echt moeite te doen om klanten met hun problemen te helpen. Toen mijn promotiecode niet werkte tijdens het bestellen, heb ik daarna geklaagd, en ze informeerden me dat de promotiecode geldig was. Maar uiteindelijk weigerden ze de promotie toe te passen \ terug te betalen.

Na een uitwisseling van 5-6 e-mails, en hun onvermogen of onwil om mijn verzoek te begrijpen, lieten ze me uiteindelijk weten dat "de computer zei nee."

Maar ze blinken wel uit in één ding, en ik raad alle klanten aan om het eens te proberen:
Na dit alles vroeg ik hen om mijn account te verwijderen, en dat verzoek werd snel en efficiënt uitgevoerd.
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Their helpdesk is not willing to put in the effort to truly assist customers with their issues. When my promotional code didn’t work during ordering, I complained afterward and they informed me that the promotional code is valid. But at the end they refused to apply \ refund the promotion.

After an exchange of 5-6 emails, and their inability or unwillingness to understand my request, they finally informed me that "the computer said no."

However, they excel at one thing, and I suggest all customers try it:
After all this, I asked them to delete my account, and that request was promptly and efficiently executed.

The customer service is terrible to the point where it could be just non-existent