Thuisbezorgd.nl - Online eten bestellen Reviews 

I always have fast delivery, and warm and tasty food ❤️

The pizza was cold and there was no bolognaise sauce with the Calzone special.

They delete reviews from people who comment on restaurants and say that I am an employee and I am not allowed to comment on services that I was not satisfied with. It is not normal. I have the right to express my opinion about this company, whoever it may be. I have the right to free speech.

Absolutely useless platform. Quick to take money. Food delivered was undercooked and not eatable,had to throw it all away. Thuisbezorgd sided with their partner about not compensating anything. So no one is responsible for orders this way. So convenient.
You are better off ordering directly from the restaurants or other platforms like ubereats because thuisbezorgd customer service is non existant and not working and their police is "we dont give a f about the customers"

Be careful do not order! You will lose your money if you order food through this delivery company! Paid 25.96 euros for 2 pizzas and 2 colas, did not arrive. The company says in the first email that I was not at home and the delivery person placed food in front of my door. See photo of their email. I have filed a complaint. In the second email from this company they say THAT THERE WAS NO HOUSE NUMBER KNOWN IN THE ORDER, see photo of their email. So the first email I was not at home and the second email the house number is unknown! and this is not logical because if the house number is not known, you can never be in front of my door?!!!!!! unfriendly customer service and I have no food, no compensation, money lost 25.96 euros

Order failure from thuisbezorgd.
Collegue gets refund and I didn't
Waiting more then 2.5 hours.
Mcdonald received order to late from thuisbezorgd.
They don't care

Horrible service from Thuisbezorgd and The restaurant I ordered. I ordered my food and the restaurant called me that they wouldn't deliver my food because they didn't order in my vicinity, even though the restaurant clearly showed up in my feed. They said that they would contact Thuisbezorgd to give a refund.

I got an email from Thuisbezorgd saying that the restaurant said they actually delivered my food. After that I send them multiple screenshots of evidence that the restaurant are lying about my order. The second email I got all of a sudden the restaurant said that the address was wrong and that they wouldn't compensate my food because my food was "prepared"already. You would think that after having 2 different outcomes that Thuisbezorgd would think that something is not right but no. The excuse? The restaurant don't want to compensate so they can't do anything about it.

Never got a refund even though it was clear that I didn't get my food. I'll never order from them again. When it goes wrong they do everything to dismiss any accountability and your money is just gone.

Snelle service

any company that hides and removes the phone number for customer service should be fined by consumer unions.

They delivered the wrong order and don’t respond to my complaint.

This is the second time now that the estimated delivery time has tripled! Their policy of couriers making several deliveries adds to the long delivery time.

I wanted
To give the benefit of the doubt as they are a Dutch company but I will go back to Uber eats

Thuisbezorgd’s customer support is beyond terrible. I had one of the worst experiences with a food delivery service, and their complete lack of responsibility and professionalism only made it worse.

I placed an order at 18:49, but the app falsely marked it as delivered at 19:40—even though my food did not arrive until 21:38, nearly three hours later. This meant I spent hours wondering where my food was, assuming it was lost or stolen. When I reached out to Thuisbezorgd, I expected them to take action and resolve the issue. Instead, they gave me excuses, false claims from the restaurant, and zero real solutions.

Despite providing clear evidence that the restaurant had my number and even contacted me right before delivery, Thuisbezorgd refused to take responsibility or issue a proper refund. Their excuse? The restaurant didn’t want to compensate me, and Thuisbezorgd apparently has no power to protect its paying customers. Instead of resolving the situation fairly, they insulted me with a pathetic 10% discount voucher, which is a joke after such an extreme delay and horrible service.

Customer support was slow, dismissive, and completely useless. They sent copy-paste replies, refused to acknowledge basic facts, and acted like their hands were tied when they could have easily refunded me. Instead, they chose to side with the restaurant over the customer who actually paid for the service.

If you have an issue with your order, don’t expect Thuisbezorgd to help you. They will stall, make excuses, and offer you meaningless compensation rather than fix their broken system. This company clearly does not care about its customers, and their so-called “support” is just damage control with no real solutions.

I will never use this service again, and I will warn others to avoid it at all costs. If you order through Thuisbezorgd, be prepared to lose your money when something goes wrong, because they will do absolutely nothing to help you. Zero accountability, zero respect for customers, and zero willingness to fix their mistakes.

0/5 stars if I could give it.

On valentines day, I had a discount code to use, I fill it in and they don’t accept it saying Code is already redeemed, which is not true.
Anyways, I went ahead and made an order, and an hour after placing the order, we called the restaurant and they said that the order has not been received by them and they were closing.they tried to call Thuisbezorgd but they didn’t answer.
Based on this, we then ordered something else via uber eats, and an hour later we received the old order and we had to refuse it as we already ate. Thuisbezorgd refused giving the money back and are not reachable by phone or by chat. This is the worst food delivery service to any customer. Please avoid it and try other services.

Order never came. Thuisbezorgd has no customer hotline. Restaurant isnt picking up

Couriers are not given enough education even on how to read google maps. They can not find the apartment and dont deliver the meal to door. You need to pick them up from outside. This is not a service it should be, terrible

Shitty delivery services. I didnt get my order and was informed when i cant order anymore.

Staff was nog customer friendly too

I decided to order with my family 9 pizza.when we got the pizza there was a strange smell.we tasted the pizza and it was obvious that the meat was bad.
We called the pizza bepe in amsteram zuid and explain to the manager Alex that we will not eat it that it was poison.
He said bring the pizza .When we arrive there he tried to convince us that the pizza is good smelly and cold...
The staff is not trained properly and they dont want to accept that they are selling old meat .
Thank you to destroy our evening and we left the pizza and did not get our money back.
Very bad experience from the beginning to the end.

I recently pointed out to Thuisbezorgd that a restaurant on their platform was charging extra for plastic which they don't use (they use carton boxes and aluminium).

They came back to say that they have 'discussed' this with their partner restaurant. As any normal person would assume, I thought they meant that this fraudulent behaviour was put to a stop. Nothing further from the truth. The restaurant still charges for plastic which it doesn't use.

And Thuisbezorgd is okay with supporting this sort of fraud.
Apparently Thuisbezorgd feels it's ok to cheat their customers as long as they have 'discussed' it with their partner restaurant.

After an ongoing exchange with the the customer service, I was basically told to 'shut up and go away'.

I have received the order after an 1 hour and 25minute.
Everything was cold mushy.

I have never recieved a order correctly and any time i issue a complaint by the restaurant i get ignored.. same with email.. the customer survive is absolute dogshit and no i dont want to email you i want to speak someone on the phone