Thuisbezorgd.nl - Online eten bestellen Reviews 

Ordered at Thuisbezorgd. Have to pay in advance. Food was not delivered after 2h of waiting. No chance to contact anyone. Horrific experience.

Ordered in an south Indian restaurant in hilversum 7.10pm and the order was picked by the delivery and in few mins like 7.30pm, the order shows as delivered at 7.47pm, and still the time is 7.30pm. I thought they are working in future. They have delivered to some other address and doesn't have the courtesy to call my number as well. Very disappointing and frustrating. What is the point of sharing mobile numbers when you dont call during a confusion. Pathetic service. Have applied for a refund.

YOU CAN NEVER REACH THEIR CUSTOMER CARE AGENT, even if it's 2hrs

Had a horrible experience with Thuisbezorgd. We did not have any food at home due to moving and thought that we would get takeaway instead. We placed an order through Thuisbezorgd with an expected delivery time of 20-30 minutes. After placing the order, the waiting time increased to 1+ hours. After 1.5 hours had passed, Thuisbezorgd simply cancelled our order with no explanation and said you will be refunded. There is no customer service to get in touch with through the app, only a useless bot. Called the restaurant to ask the reason for cancellation and they said Thuisbezorg did not forward them the order until 1 hour after we had placed it. All in all, horrible experience. Use any of their competitiors if you want to order food.

Very very late im very hungry and bro is 4 min to late i am going to die cuz off this. This is so James.

Never again. Even with photos showing that the restaurant made the order wrong, Thuisbezorgd refused a refund "because the restaurant didn't give them permission." Worst service ever.

In general, the situation is this: I mistakenly made an order(Alanya, Brielle) through Thuisbezorgd, which I tried to cancel immediately a few minutes after paying for it. It was impossible to do this in the application, I called the restaurant directly and they told me that I had to call Thuisbezorgd. When I tried to do this, at that time (around 21) the help center was not working for some reason. At the restaurant I said that they should not prepare the food because I would not be able to pick it up. As a result, I wrote an email to both the restaurant(Alanya, Brielle) and Thuisbezorgd.
In the end, no one is giving me a refund. I just sent 30 euros to God knows where and to whom. I highly recommend against it. I have the receipt and the order number, and I have everything I called. Thank you very much.

Really bad service, not well updated with the restaurant availables and taking orders. I had to go to the supermarket and by something basic as Thuisbezorgd completed my order and a couple of minutes later cancelled it, with that, I didn't have money enough to order in another restaurant as they take 3 business days to give your money back. I will never use this service again.

Horrible customer service, basically none. The AI is thr dumbest ever. Never on time. Orders take hours, while the app says 20-40, they always lie, and the store is literally 400meters away.

I always promise myself not to use it anymore and once every 2 months i cave once and it is always the same story. Do not use, look for restaurant websites instead and your often much cheaper off as well.

Update: I've gotten a refund for the order. which is nice from them.

Every time I use this app I end up regretting it every time. 3 times I have placed an order which was supposed to be delivered 30-40 minutes. After waiting for over 1 hour and 20 minutes with no one starting the order you still CANNOT CANCEL any orders. Thuisbezorg does not offer you the possibility to cancel any order it doesn’t matter if the restaurant knows you don’t want the order.
Impossible to interact with a human and my refund is always delayed and incomplete for food never delivered.
I hope you go bankrupt because you are terrible.

The order always arrives good and couriers are friendly and polite. Price is good specially compared to competitors.
Delivery times should be improved, usually takes 1h for the order to arrive and the time in the app is not reliable since they continuously extend it.

I am writing to express my frustration regarding my recent order, which was unexpectedly canceled after 30 minutes of waiting. Not only did this result in a wasted half-hour, but it also left me without food, forcing me to either reorder and wait even longer or make alternative arrangements. This experience has been highly inconvenient. I placed my order with the expectation that it would be delivered in a timely manner, and the cancellation without a suitable resolution has caused me both frustration and hunger. It was from Bowlywood

The company kept pushing back our order (until after the restaurant would close...). We contacted the restaurant and they said they are waiting on a delivery driver. Luckily we could pick it up ourselves, but I think it is ridiculous. I paid for the delivery but got nothing. There is also no easy way to contact them. This is bad practice. If you cannot handle the orders don't take the

Pizza 076, excelent service, I had done one mistake n put a wrong address and I call n the driver make. his way to may home. excellent

The truth is:
- overpriced food
- no contact regarding the order
- service and delivery fee
- at the moment they do not take responsibility for anything
I do not recommend😡
Prawda jest taka:
- zawyżone ceny potraw
- brak kontaktu w sprawie zamówienia
- opłata za obsługę i dostarczenie
- na tę chwilę nie biorą odpowiedzialności na nic
Nie polecam😡

Order just randomly gets cancelled by the foodstore, okay that can happen... but then i want a full refund and not a partial refund!!! That's fully up to take away!!!!!

On the 14th of march at 19.00 o clock I ordered for my dinner:
1 whiskey master
1 cheesy bbq fries
From Burger King.
It’s arrived only the fries. I contact immediately the support and they didn’t say sorry at least for the mistake.
They just said I can have the refund for the burger, but it still not arrived.
If I ask again on the support chat information for the refund and they are refusing to send me the money back.
It’s ridiculous. I will not use thuis bezorgd anymore. they are unreliable

I ordered 4 menu's and recieved 3. In one of the menu's an ingrediënt was changed without consultation. The restaurant could not provide a solution neither could Thuisbezorgd.

The guy did not come to the correct adress, i saw him driving to another company, i tried to follow him, i screamed my lungs out, and he just gave it as delivered and drove of,
Please, i am asking for a total refund. Its not my fault that he went to the wrong adress. I should not be running after someone with my food, plus, he came super late. I asked to be delivered at 11.25am and he stopped on the other company close 12.00pm. I was on the gate, waiting.
This was sent by email also, and the answer was that they can not give me a total refund, because the guy "delivered" and they also say i was not in correct place, which i was for half hour and that the restaurant should approve the refund, which was not going to happened.
Plus, i have print screens of the guy driving around.

I ordered food through Thuisbezorgd, but it was delivered to the wrong address due to a location service error. As a result, I never received my order, and Thuisbezorgd has refused to issue a refund, despite their failure to provide the service I paid for.

Key Details:
The order was mistakenly delivered to my neighbor’s address, not mine.
Thuisbezorgd claims I should have answered a phone call, but answering a call is not a requirement for receiving a delivery.
I attempted to resolve this issue directly with Thuisbezorgd, but they refuse to take responsibility.
I also contacted Google Pay and my bank, but they cannot dispute the charge because it was processed via a debit card.