Thuisbezorgd.nl - Online eten bestellen Reviews 

Ordered dinner to our hotel on 31 May 2025.
• Waited two hours in the lobby—nothing arrived.
• Restaurant (MANGI MANGI, Amsterdam) claims it was delivered. Hotel staff confirm no delivery and no call.
• Restaurant refuses to provide proof. (Google Reviews Shows we aren‘t the only ones)
• Thuisbezorgd refuses a refund because the restaurant “won’t compensate.”

Result: Money lost, zero food, zero accountability.
If you value your time, money and appetite, steer clear of both this restaurant and the platform enabling it.

I had ordered a meal, but the restaurant could not make the menu i ordered through thuisbezorgd website. So i cancelled the order of € 36,33 (included a tip of 2 euro). So NO delivery was made, but Thuisbezorg only paid back 34,33 and refused to also pay back the tip of 2 euro for a delivery never made.
My advise is to NOT give any tip anymore (poor delivery guys) as it just disappears into the pockets of the Thuisbezorgd company.

Very bad I order kibbeking from bragafish they left me starving for 2 hours more. The driver didn't know how to communicate he drives a big van car. They couldn't give me a change or a discount right away or even better apologise, but instead find solutions to drag me. Later I waited 10 minutes to call the manager even worse he couldn't handle the situation left us hanging. Never again I need refund for waiting 2 hours for a small kibbeling, is unacceptable. Not to forget to mention I didn't receive my food!!!!!!

I received a call from the courier, but was not able to answer at that moment. I called back to the courier, but got automatic answer which redirected me to the support guy. He said that courier left the food somewhere, and his shift is over, which means, I lost my food. I created a support request for this case. Will see how it goes.

Oblichters mafia

never received my food

They don't deliver what is ordered. Waitingtime is mostly 1,5 hour. The restaurant couldnt help me, said I needed to contact thuisbezorgd, but they only have a chatbot that doesn't help at all. I will never order with thuisbezorgd anymore, waste of money.

Shittiest app and shitty customer service. Charge service fees for order and you receive no service. Bunch of scammers. App and customer service is so old and slow, it should belong in the stone age.

An AI agent can make a better functional app than what your software team has made.
Customer support agents are rude and absolutely useless. No point in talking to them. Lastly their AI virtual assistant in support is absolutely shit. It goes in a specific loop and cant help when needed actually.

It's make 1 year i use the app and they take all my reviews without explanation, this company It's a scam they want to make money with the people who works hard everyday.

Pad thai wegetarian and spicy chiken ramen was really delisious and very quickly delivery - definitely recommend!!

Its all a big scam you will never receive your food. The restaurant ARKADIA SUSHI E GRILL ROTTERDAM with tuzbersorg they take my order wait until 2 am that I fall asleep and says that order was delivered stay far use UBER EATS more easy

I ordered more than a week ago, order was confirmed but never delivered. After multiple times trying to get in contact with the costumer service, only once I got a reply where I was told that I would be refunded within 3 days. Today, a week later, still haven't been refunded and still can't get in touch with anyone from Thuisbezorgd.

Good luck with it! If you need help you have only a stupid AI chat. The status of my order was the same for a very long time. We lost hope in getting the food. They should give an option to cancel the order in cases like this.

No customer support at all, only AI which doesn’t help.
At 2:00 AM I still didn’t have the food but the app said that it was delivered at 1:00 AM.

I still didn’t get any reply from the customer support. I am visiting Amsterdam, so I need a refund to eat here, because the order was big and the food was meant to be eaten throughout the next day.

UPD: Customer support confirmed the refund for me.

I had an awful experience with Thuisbezorgd. My order was never delivered, and despite being outside waiting for over 12 minutes at the correct location (Student Experience gate), the driver made no real attempt to reach me — just two quick phone calls saying “hello, hello” before hanging up, and then never contacted me again.

I even saw someone on a white motorcycle handing food to a random person nearby — no Thuisbezorgd uniform or delivery box — which makes me believe my order was given to the wrong person.

I contacted the restaurant directly, and they tried to help — they even contacted Thuisbezorgd and told me the driver would still come. He never did.

What’s worse:

The in-app map showed the driver never even approached my actual address.

Thuisbezorgd support ignored all this and refused to issue a refund, blaming the restaurant and refusing to take any responsibility.

Their phone support rerouted me to an AI chat, which was completely unhelpful.

So not only was my food never delivered, but I was basically told it was my fault. This is a complete failure of service and accountability.

I do not recommend using Thuisbezorgd. If something goes wrong, you're on your own.They did not even refund after 4 attempts!

Order never arrived. The customer service is not helping at all. I spent a big amount of money and I’m trying to get it back. Terrible experience don’t order with them

Food was never delivered while Thuisbezorgd claims their delivery guy rang my door and my phone. Never happened. Now my money is gone, and so is yet another of Thuisbezorgd’s loyal customers. Where service starts falling, often so does the company.

it's a fine service if all goes well.

but it's a very bad service when missing items:
1) delivery ppl should check the order before leaving the restaurant

2) missing items should be fixed by delivering the missing items once more, or at least a partial refund for missing items + delivery and service so you don't have to pay them again.

but the response I get is "we offered you a solution and we can't do more than that for you", what a joke!

worthless company placed order still waiting plus customer service is not reachable only via a crappy virtual assistant