Thuisbezorgd.nl - Online eten bestellen Reviews 

The order was marked as delivered, but I never received it. I saw the courier arrive at my address, and a moment later the map disappeared and the order was marked as delivered. However, there was no food and nothing was left at my door.

I paid €30 only to end up still hungry before work and now I have to wait several days for a refund (if they even return the money). This is unacceptable service. Situations like this make it very hard to trust the platform, especially when couriers can mark orders as delivered without actually handing them over.

I hope consequences will be taken regarding the courier who marked the order as delivered while being at my address.

It's insane how clueless and utterly incapable the delivery drivers are. Out of the last 10 times I ordered something 8 times it went wrong. They don't speak dutch and their english is not on a level that they understand directions.

since you can't read reviews anymore its a messed up company. where possible I am gonna order food from the resto own website instead

Order never arrived, but marked as delivered. They claim that the delivery person ringed the bell, tried to reach me via chat and phone, but none of these happened. I also went to my front door immediately when the app notified that they left the order there, but there was nothing at all.

Customer service took 1,5 hours to reply, but just sent the a generic message that since they think it was delivered, they won't even issue a refund. I explained it again and again, and they had the audacity to just repeat the same canned message 3 times with just a slightly different wording. It's clear that this is internal policy, not just one support employee being unhelpful.
DISGUSTING COMPANY!

Hello,
My order is marked as delivered, but I did not receive anything.
The restaurant was closed and no delivery arrived.
Please refund the full amount to my original payment method.

Order number: G4R8GQ
Date: 18 February
Time: 04:23
Restaurant: The Burgery

Thank you.

I am a client for years from a restaurant that I trust, never had problems because they had ther own deluvery giys.
Now they have to rely on thuisbezorgd delivery people which I have already made an ethical complaint.
Yesterday I made an order, got a message of delivered, never was, I was going to call the restaurant and I got a message saying the order was cancelled, I called the restaurant, he was also confused so I decided to order again.
This time I was tracking my order, I see the delivery man in a building 200 meters from mine sending me messages saying he was at my door, but somehow I could not answer, so he put the food back in his scooter and leaves and again the app say it was delivered.
A few problems I have with this situation. First the delivery guys don't know how to read addresses, second they say they delivered something they never did, 3rd not even the restaurant knows they didn't delivered and what happened with the food this 2 times?
Not just I lost the order from the 2 that day, my kids were waiting since 18:30 to 21:00, and I had to order from another platform. So I spent 3 times the money because of thuisbezorgd.
Moreover there's no way for you to actually contact thuisbezorgd directly. You can talk to a chatbot and receive automated emails.
I had to call 5 times the restaurant yesterday and today, because I don't want the restaurant to have problems because it's not their fault to solve this situation because thuisbezorgd if the restaurant didn't call them they would not have given my money back.
Just so it is clear I made a formal ethics complaint.
And I will also be filling a complaint in Autoriteit Consument & Markt (ACM).
Not just because of the behaviour of the employees, the lack of clarity, the difficulty to enter in contact or make a complaint but also for the unnecessary problems they caused to a person that can't walk due to an accident and have a child that needs to eat.
It is unacceptable the behaviour.

The food never arrived. Thuisbezorgd offers only AI generated chat and email. No support. No way to get the money back. Disgraceful.

Good afternoon, my opinion of this company in the Uden area is that it is a disgrace. Their customer service is the worst there is. They deliver orders late, they do not refund money immediately, and if you do not complain about the money, they do nothing and do not refund it. On the other hand, they make up excuses for refunding money. Such as vouchers, which can only be obtained after 24 hours, and the money is only refunded after a week. It's a disgrace. And on top of that, I've been waiting for the money for 3 or 4 weeks. It's all very unfortunate.

To be honest no so good. I was have bad experience and I will not work with them. But food was not bad. That's why 3 stars for this company.

Reviews are no longer visible to read, useless now.

@edit
Stop with those dumb responses that means nothing.

Another one... "ScOre iS tHe aVerAge" xD Nobody care about stars, it's not what people write about their experiences. It's really low to still response with this joke text.

First time I ordered food from Thuisbezorgd and waited for 3h. Later I found out that restaurant that took my order through the app was completely closed on that day.
Another time I ordered food from a snackbar and also waited more than two hours. When I called the restaurant they told me they don’t even deliver in my area which the app didn’t mention at all and of course charged me.
The chat bot available on the app is so useless it doesn’t say anything except three messages you can’t even find any contact information when anything happens

worst customer service ever.
no way to contact service team, the chatbot is irritatingly robotic. the deliver time keeps increasing. when i called the restaurant, they said till thuisbezorgd finds a driver the order cant be started. why the f would you take my money when you cant find a rider. deleting the account

For several days, I was unable to reach anyone regarding an order that was never delivered. This caused a significant inconvenience, especially considering that I am a regular Thuisbezorgd customer with frequent weekly orders.

After over 1 week from the issue, I got the refund and a 10% voucher on the next order, with a validity of 1 week.

For an issue of this scale — a non-delivered order, delayed support, and lack of timely communication — I expected more appropriate compensation, both in value and in a reasonable validity period. The current resolution is disappointing and does not reflect the level of service I would expect as a loyal customer.

I sent them another email on this, and their answer =>
"We are sorry to hear that understand that you wish to see a solution for this.

We apologize for the inconvenience, but we are unable to offer any further compensation."

Note that I wasn't able to use ANY compensation on this!

An absolute disaster site . Always problems with them . I had an order,which has to be refunded up to 3 business days . Already a week passed and nothing from them . No food and no money .I will never use this site again ....

They actively hide reviews from view from the customer. Very scammy like this.

6 weeks later: still zero reviews visible on thuisbezorgd or ANY international clone.

€31,- Order was wrong. Tried to contact for a refund. Was given €7,75. After attempting to contact back, i get radio silence. I have contacted 3 times on Email since. The chat doesn't do anything either. Just keeps referring me to 'I can only help with orders in the past 24h', even if i'm specifically requesting in the chat to talk with a person. This is horrendous.

Update:

Hi Tessa,
I have attempted to resolve this through the proper channels in the emails already. I keep getting the reply "
Dear Steef,

Thank you for your message regarding your order.

I sincerely apologize for any inconvenience related to your refund request.

After reviewing your case, we regret to inform you that we cannot provide a full refund for your order. This decision is based on our refund policy, which allows for partial refunds in certain situations. We understand that this may not be the outcome you expected, and thank you for your understanding.

If you have any further questions, please contact us or use the Help Center.

Thank you for your support and have a nice day.

Sincerely,"

No other context. This complaint is about order 3V6WRY at Pizza 076. Please do check the corresponding emails to see what i have been dealing with. After being given only automatically generated emails without any further review, i am appalled by how bad the communication has been outside of this reply on trustpilot.

I have ordered food around 18.30 the timer said 25 min for delivery, 2h later it was saying 30 min, after 2.5hrs of wait I contacted customer service, which was not easy, after 10 min of talking I was only offered refund, and imagine waiting for food till late in the evening only to get order canceled, this is very unprofessional and it is sad there is not much alternative to this shitty scamers (this is not the first time the order was cancelled after over 2hrs waiting for delivery)

On january 11, 17.00 hours I ordered a meal at restaurant Waterloo in Amsterdam. I waited for hours but the meal never was delivert. I want my payment back but nobody of Thuisbezorgd reacts I am a long client. I order every week two meals. Hope to hear from you. Paul van Stapele.