I received an email from Thuisbezorgt containing: ''€ 12 discount, for you'' ''Minimum order value € 12. Valid until 21-07-2026. One voucher per order.' I thought, nice, ordering tasty food... See more
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Placed an order. Waiting an hour and half, contacted thuisbezorgd for them to find out where my food is, since you know, they’re partnered with the restaurants on their site. Got sent the restaurants... See more
Company replied
This app is really bad. We wanted to place an order for 20€ to which the restaurant called and said ‘we sadly can’t do that, you need at least 35€ for free delivery’, so we canceled the order and the... See more
Company replied
We use Thuisbezorgd often when we decide to order in. Never ever had a problem, until last Friday. We received the wrong items within our order. Not something Thuisbezorgd had any involvement in. Neve... See more
Company details
About Thuisbezorgd.nl - Online eten bestellen
Written by the company
Written by the company
- Contant bij bezorgen of online betalen met iDEAL, PayPal of creditcard
- Prijsgarantie op alle menuproducten!
- Eten bestellen via de app
- Bestellen bij 6000+ bezorgrestaurants
Contact info
Brouwerijstraat 10, 7523 XD , Enschede, Netherlands
- Fax: +31 (0)53-4805861
- info@thuisbezorgd.nl
- thuisbezorgd.nl
2.0
Poor
42K reviews
Asks customers to review
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Poor delivery and worse customer service
We ordered food from a restaurant and we only got delivered a single drink. The delivery guy basically ran off too fast for us to react. We called the restaurant and they said they would send it again. This is not the first time we've heard it. So we keep trying to talk to someone from the customer service and we finally get an email confirming that we are getting a refund: but not even the full price. That was hell of expensive coca cola delivery... Very disappointed in the service and the support received.
January 11, 2026
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We regret to hear about the missing items and the issues you experienced with the restaurant and the partial refund. We appreciate you bringing this to our attention. We'll investigate this situation to improve our service.
We will be happy to look into this for you. Please send an email to info@thuisbezorgd.nl with your order number and a description of your complaint.
Kind regards,
Emma - Team Thuisbezorgd.nl
No customer support at all
My McD order did not deliver and I did not receive the refund. Their phone customer support do not talk to customers its only for business and online chat do not support for orders older than 24hr. Shitty experience plus frustration
January 7, 2026
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
Dear lakshay,
We're very sorry to hear that your order wasn't delivered and you didn't receive a refund. We appreciate you bringing this to our attention, and we'll look into how we can improve our customer support.
We'd be happy to look into this further for you. Please send an email to info@thuisbezorgd.nl with your order number and a description of your complaint.
Met vriendelijke groet,
Daphne - Team Thuisbezorgd.nl
Extremely Poor Service and No Customer Care
I had a terrible experience with this company. My order was placed at 7:00 PM and arrived almost four hours later, close to midnight, when it was completely useless. I tried several times to cancel the order, but there was no option in the app and no effective customer support to help.
Because of the extreme delay, I had to buy another meal. When the food finally arrived, it was left at the hotel reception while I was already asleep. To make things worse, the order was incomplete, yet the company refused to cancel the order and only refunded the missing item, ignoring the delay entirely.
This shows a complete lack of respect for customers’ time and money. Late, incomplete, and badly handled, with zero accountability. I do not recommend this service and will avoid using it again.
January 5, 2026
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
Dear David,
We appreciate you taking the time to share your experience. We are very sorry to hear about the unacceptable delay, the issues with your order, and the difficulties you faced when trying to get support. We are taking your feedback seriously as we look into what happened and how we can improve our service.
We'd be happy to look into this further for you. Please send an email to info@thuisbezorgd.nl with your order number and a description of your complaint.
Met vriendelijke groet,
Daphne- Team Thuisbezorgd.nl
There is no help support whatsoever so…
There is no help support whatsoever so I have lost around 100€ of items missing from orders and no response from Thuisbezorgd nor the restaurants. There have been no refunds for the missing foods, even after one month. Avoid ordering whenever possible.
December 30, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
Dear Liis,
We’re very sorry to hear about your experience. We understand how frustrating it is to lose money due to missing items and not receive timely support or refunds.
We recommend contacting our support team by email with all the details of your orders so that we can investigate and work towards a resolution. You can do this via info@thuisbezorgd.nl by including your order number and complaint.
We take your feedback seriously and will use it to improve our processes, support, and overall service to prevent situations like this in the future
Kind regards,
Tessa - Team Thuisbezorgd.nl
After my last text I received automatic…
After my last text I received automatic response 😡 after that nothing!!Still waiting for my refund!!!
December 25, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
Dear Ivaska,
We are sorry to hear that after receiving an automated message, you haven’t had any further updates and are still waiting for your refund. Our apologies for the delay—this is certainly not the experience we aim to provide.
We’d be happy to look into this for you as soon as possible. Please contact us via info@thuisbezorgd.nl with your order number, so we can check the status of your refund.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Errol - Team Thuisbezorgd.nl
Awful
Awful. We ordered something and after 2 hours we got cold, ruined food. Everything was wrong and the packages were squashed/broken. We contacted thuisbezorgd but got a bot and never help (or an anwser) with te awful order. Never again we are going to order here. Better order at Uber Eats!
December 24, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
Dear Valentijn,
We’re very sorry to hear about your experience. Receiving cold or damaged food after a long wait is clearly not acceptable, and we understand how frustrating this must have been.
Unfortunately, we’re unable to handle individual orders in detail through this channel. We recommend sending an email to our support team with all the order details so we can investigate and work towards a suitable resolution. You could do this via info@thuisbezorgd.nl by including your order number and complaint.
We appreciate your feedback and will use it to improve our processes, including customer support and order handling, to prevent situations like this in the future.
Kind regards,
Tessa - Team Thuisbezorgd.nl
no customer support my order didnt…
no customer support my order didnt arrive after 1h30 waiting for nothing and how can i be reimburse? the only support is a stupid bot never again on this platform
December 15, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We regret that your order didn't arrive and that our chatbot was unhelpful. We'll investigate the delivery issue and work to improve our customer support system.
We'd be happy to look into this further for you. Please send an email to info@thuisbezorgd.nl with your order number and a description of your complaint.
Met vriendelijke groet,
Daphne - Team Thuisbezorgd.nl
Most of order missing warrants 3 euro refund??
Absolutely horrible!! I placed an order for 28 euros, used a discount voucher as well. Out of my whole order i only got fries which cost only like 5 euros. When i tried to contact customer support it was only a bot and then i get an email offering me 3,5 refund???? Literally cannot get ahold of a real person to speak to, theres no complaint email or number listed anywhere. I got refunded those 3,5 but that is basically an insult since i probably paid more for delivery just to get next to no food!!!!! Order number: TC8H3Q from McDonalds Enschede on 15 December 2025
December 15, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We appreciate you taking the time to share your experience. We're very sorry to hear that your order was incomplete and that you had trouble reaching our customer support team. We'll investigate this issue to prevent similar situations in the future. Your feedback is valuable to us.
We'd be happy to look into this further for you. Please send an email to info@thuisbezorgd.nl with your order number and a description of your complaint.
Kind regards
Daphne - Team Thuisbezorgd.nl
My two orders are not delivered but the…
My two orders are not delivered but the app says is delivered.. So I lost more than 100€..
December 14, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We regret that your orders were not delivered, and the app said they did. We'll investigate this issue to improve our service.
We'd be happy to look into this further for you. Please send an email to info@thuisbezorgd.nl with your order number and a description of your complaint.
Kind regards,
Daphne - Team Thuisbezorgd.nl
Customer reviews are now hidden, only overall score is given.
Time to stop using thuisbezorgd and start using the direct websites of the companies.
December 15, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
Dear Erik,
We appreciate your feedback and time. We're sorry you had this experience, and we'll examine how to improve our service for you.
Kind regards,
Claudio- Team Thuisbezorgd.nl
Bad restaurant and customer service
Their customer assistant AI bot is terrible terrible. Doesn't give any solutions and just keeps saying.. Oops cant help with that
And also they listed Smash Shack Arnhem as a burger restaurant and its GARBAGE! They most likely have fake reviews! But cannot check the reviews on the website of Thuisbezorgd!
December 11, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We appreciate you bringing this to our attention. We're sorry that our AI assistant and a restaurant listing did not meet your expectations. We'll investigate the AI bot's issues and the restaurant's listing accuracy. Thanks for your feedback.
We would like to check this for you. Please send us an email at Info@Thuisbezorgd.nl containing your ordernumber and complaint.
Kind Regards,
Daphne - Team Thuisbezorgd.nl
Is this how you treat your customers?
Is this how you treat your customers?! I ordered KFC and it took over 2.5 hours to arrive! I thought fast food was supposed to be fast! I could not find any phone number on your website, and the chatbot was, of course, not working. What is going on?!
December 3, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We appreciate you taking the time to share your feedback. We're very sorry to hear about the excessively long delivery time and the issues you experienced with our chatbot. We'll investigate this to improve our service.
We would like to check this for you. Please send us an email at Info@Thuisbezorgd.nl containing your ordernumber and complaint.
Kind Regards,
Daphne - Team Thuisbezorgd.nl
Shocking Thuisbezorgd delivery service
I placed an order with McDonalds Diemen last night (7CQV9H). The order was made around 21:00 and the app shows delivery at 21.28 but it was never delivered. I raised a call with your platform around 21h55 and was informed that the order will be delivered shortly (Amarender chat). I then requested an order cancellation and refund at 22:29 and have received no response. I was supposed to have received my order at 21:28 and over an hour later, I was still awaiting it. VERY bad service on the part of Thuisbezorgd.
I checked this with McDonalds, the issue was with the Thuisbezorgd delivery person, not with the restaurant.
December 10, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We regret to hear about the very late order and the trouble you experienced. We appreciate you informing us about this delivery issue. We'll investigate this with our delivery team to prevent similar situations. Thank you.
We would like to check this for you. Please send us an email at Info@Thuisbezorgd.nl containing your ordernumber and complaint.
Kind Regards,
Daphne - Team Thuisbezorgd.nl
- order placed with Thuisbezorgd
- order placed with Thuisbezorgd
- restaurant cancels the order
- we place order with another restaurant (naturally)
- cancelled order arrives even though restaurant cancelled it themselves
- restaurant demands to be paid on the spot, courier refuses to leave, harasses, threatens and intimidates. Claims Thuisbezorgd was responsible for cancellation and urged them to pursue us at our house address.
Thuisbezorgd customer support refuses to take any responsibility as if they weren’t involved at all! They clearly do not care about their customers’ safety! Imagine how dangerous is it to order with them and indicate your house address?? Anyone can cancel your order and come to force you to pay them directly.
Even one star is too much tbh.
November 22, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We appreciate you bringing this serious situation to our attention. We're very concerned to hear about the order cancellation, the unexpected arrival, and the delivery person's behavior. We'll investigate this immediately and take appropriate action to ensure the safety and security of our customers. Thank you for your feedback.
We would like to check this for you. Please send us an email at Info@Thuisbezorgd.nl containing your ordernumber and complaint.
Kind Regards,
Daphne - Team Thuisbezorgd.nl
No customer service and the platform is…
No customer service and the platform is now very unreliable as you cannot see the reviews of the restaurants anymore. The restaurant stars and amounts of review are now unreliable.
December 1, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
Dear Marianne,
We can imagine that it may have been unpleasant for you to be unable to reach our customer service. If you have any questions for Thuisbezorgd.nl customer service, please send an email to Info@thuisbezorgd.nl.
We take your feedback seriously and will discuss it internally to improve our service. Thank you for your time.
Kind regards,
Claudio - Team Thuisbezorgd.nl
worst experience on using app without any support on food order and unsuccessful delivery
It’s been worst experience today ordering food from closely restaurant.Order placed at 18pm and supposed to be delivered at 18:50pm as per app. Ordered food from Ma-Nee Tasty bytes restaurant. We tried checking the status which was stopped suddenly sharing timing .It is almost 20:09 pm now but no status and no response from customer care forms submitted on the app.No response from restaurant too.
One of the worst experiences using the app and still no support.Chatbot is not useful at all for this app as it shares repetitive answers which doesn’t make sense.
It’s been 1 hour we are trying to find the status of order delivery but just not successful to get any answer from app support as well as restaurant.Can share WhatsApp messages discussed with Ma-Nee Restaurant Eindhoven but no luck.
November 25, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
Dear Mayur,
We are very sorry to hear about the trouble you experienced with your recent order. It is not the standard of service we aim to provide. We appreciate you bringing this to our attention, and we will investigate the issues with the restaurant and our app's support system. Thank you for your feedback.
We will be happy to look into this for you. Please send an email to info@thuisbezorgd.nl with your order number and a description of your complaint.
Kind regards,
Claudio - Team Thuisbezorgd.nl
I got my order bad
I got my order bad. When I realised it didn’t happened one minute. I couldn’t contact the courier and when I tried to contact customer service there is no phone or email address only this automatic service. I want a refund. This is fraud. I understand why they only have two stars this is unvalibable and totally unacceptable
November 16, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We regret you received a damaged order and had trouble reaching us. We are sorry for the frustration caused by the lack of immediate support options. We'll investigate the matter to improve our services.
We will be happy to look into this for you. Please send an e-mail to info@thuisbezorgd.nl with your order number and a description of your complaint.
Met vriendelijke groet,
Sammy - Team Thuisbezorgd.nl
One of the best delivery services I…
One of the best delivery services I have ever used, had to switch from my old place due to some reasons, and I am happy here, quick and still warm when I got it.
November 15, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We're happy to hear that you're having a great experience with our delivery service! Thank you for your positive feedback.
Kind regards,
Claudio - Team Thuisbezorgd.nl
Update on review
Update on below review: Thuisbezorgd got back to me and resolved the issue. It was unfortunate that I had to advocate for myself so much when I had photographic evidence and had already informed the restaurant in advance of my order request, however I am please with the result, which was a full refund.
Thuisbezorgd uses AI to do their customer service, making customers go around in circles trying to get the assistance they need if an order goes wrong. They then deny responsibility and place blame on the customer and tell them to resolve their own problem(s) with the restaurant. Restaurants that use thuisbezorgd for delivery don't feel like they have to resolve issues because thuisbezorgd does not hold them to account. Thuisbezorgd has a responsibility to help people who use their app (and pay them a significant fee!) when an order goes wrong.
November 11, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
We appreciate you sharing your experience and are glad the issue was resolved. We're sorry you had to put in extra effort and that our support process caused frustration. We're taking your feedback seriously as we work to improve our customer service interactions and accountability with restaurant partners.
Kind regards,
Sammy - Team Thuisbezorgd.nl
Scammers, avoid!
As always nothing has been delivered and they are not willing to do anything about it. The courier tip doesn't even get refunded. Lost a lot of time waiting and stayed hungry. Avoid at all costs... Hop on the bike and get your food in the nearby restaurants, avoid this miserable "delivery services". They only mark the order as "delivered" and argue with you that it's delivered if the "system says so". Never using again. -1 customer
November 2, 2025
Unprompted review
Reply from Thuisbezorgd.nl - Online eten bestellen
Dear Alex,
We are sorry to hear that your order was not delivered and there was no solution to your complaint. We will take this feedback into account. Thank you.
We'll be happy to look into this further for you. Please send an email to info@thuisbezorgd.nl including your order number and a description of your complaint.
Kind regards,
Tessa - Team Thuisbezorgd.nl
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