Thuisbezorgd.nl - Online eten bestellen Reviews 

If there were zero stars, i would have given them non.
No customer service
Not professional
Super late order

I went to Moshi Moshi with my friend and we chose the all you can eat & drink option, which included house wine, beer, and soft drinks. Unfortunately, our visit was far from pleasant.

During dinner, the owner loudly told us to “drink slowly” and claimed he would be responsible if we drank too much. He also said there was a limit of five drinks per person — something that was not mentioned anywhere on the website, in the house rules, or in the offer description. His tone and attitude were condescending and unnecessarily embarrassing, especially since there were only three tables occupied and everyone could hear him.

The staff also came across as unfriendly and rushed. They placed dishes on the table without eye contact or a smile, and walked away so quickly that it was hard to ask for anything. The atmosphere felt tense and uncomfortable.

The food itself was okay, but this experience ruined the enjoyment.
At Kyoju in Nootdorp, where we previously had a similar arrangement for the same price, we were treated with kindness and could truly relax and enjoy our meal and drinks.

Overall, I do not recommend Moshi Moshi. It’s a shame, because with a more welcoming attitude, it could have been a lovely evening.

I placed an order hoping to enjoy a relaxing day in, but the experience turned into a complete disaster. A promised 30-minute delivery escalated into an absurd three-hour wait. After two hours, the most frustrating part began: attempting to contact customer service. I was met with a wholly useless automated system that provided zero order updates and relentlessly blocked all efforts to speak with a human representative. This total failure in support forced me to abandon the order and go out for food. The delivery only arrived as a final, three-hour-late joke when I was already on my way home. This combination of an extreme delay and utterly dysfunctional customer service is unacceptable, and this will absolutely be my last order.

Got wrong order delivered. Tried to get in contact with thuisbezorgd, no replies from live support. No numbers to call. When we connect to live support through the website, no one replies. Now we’re stuck with an order half the price we paid and we can’t even eat this.

No one responds the stupid chat for 30 mins. What's wrong with you :(

Lame service, they don't support, don't review orders, neither contact the restaurants when order is too late.
It has been 90 minutes, for an order that should be 45 mins. Ordered through them, chat just answer... wait...

very bad service. really unreliable. Better use UBER.

My orders didn’t arrived twice, and I haven’t received any refund. Also no response on my emails. Really super poor service. Never again!

I have a very bad experience with Thuisbezorgd. Every time something goes wrong with my order. The orders come with mistakes. The last time was today, 10-16-2025; I didn't receive my order at all. They gave me someone else's order, which had a completely different price, a lot cheaper than what I paid. I couldn't contact anyone at Thuisbezorgd. I will never order anything through them anymore.

We use Thuisbezorgd often when we decide to order in. Never ever had a problem, until last Friday. We received the wrong items within our order. Not something Thuisbezorgd had any involvement in. Nevertheless, they answered on Saturday and assured that we were not partially, but fully refunded on the order. Thanks a lot!

I had a problem for reasons whit out the pizza shop and I lose me delivery . The next day I call the shop and manager solved it for me (thanks your are a legend ) I’m recommend it to everyone, the pizza was very good and the staff treated us great

Thuisbezorgd in Maastricht are awful.

Today I made an order and it said 22 mins. The time slot changed and it took 58 minutes to arrive as I saw the driver delivery to another part of Maastricht.

The food was cold and could not be heated as it was MacDonalds.

I complained to Thuisbezorgd, buy they
chose to ignore the situation and offered a refund of part of the delivery cost and fee.

This company is stealing from the public and providing an awful service.

They need to take accountability for their poor service.

Unfortunately, so many people will not see this review until they have experienced the service by thuisbezorgd and had there money stolen..

In short: Food arrived 3 hours after ordering. Delivery person was very aggressive and disrespectful. Customer service is terrible and if ignore me. More detail: After 2 hours of no delivery I tried to cancel via AI chatbot which was useless. I ordered from a different restaurant and ate that for dinner instead. On the 3rd hour someone starts ringing my doorbell and banging on my door like crazy (I was alone around 10pm and was scared to open the door). Only realized it was Thuiszorgd when someone called me and I heard their voice through the door. Told them to drop the food there and leave. Waited for a few minutes to find them still outside my door and told them I ordered this 3 hours ago. Thuisbezorgd delivery guy proceeded to yell at me that that's not his problem and be very aggressive again. I told him to leave or I'll call the police but he said he didn't care, so I closed the door. This encounter left me shaking and scared to be in my own house for about half an hour until my husband arrived home.
Customer service offered 10% voucher for next order and nothing to compensate for this order. I asked for full refund since at that point I already had dinner (from another other with them). They ignore me and keep pushing the measly 10%. Terrible service and terrible customer service.

I had an issue with a delivery where the delivery person was not able to reach me. I received an email saying the delivery agent tried to reach out but was unable to, the person tried ringing the bell/ calling (neither happened, could have missed the bell, but no call for sure). Hence, no refund will be initiated.

I spoke to a customer service agent and explained the situation, and they were adamant that no refund is possible. I explained, saying maybe it's not my fault that the person does not know how to use intercoms, they could have called.

I got a very direct reply saying "As mentioned before, There is no need to explain the situation again, This is also the last reply you will receive regarding your complaint and the order"

That is very unprofessional. I don't deserve to be spoken to like this. If I were at fault, I wouldn't mind not getting a refund, but this is not fair.

I ordered Flink through Thuisbezorg. I haven't received 80% of my order or my refund. I've been waiting for a refund for 18 days and haven't received any contact.

Delicious food, excellent service.
First 3 x small dishes did not arrive, so we paid €27 too much
I mailed the chef, mister Singh. He mailed me what went wrong. I just received the €27,50 that I payed too much, so I'm very pleased.
The dishes were delicious. The service came perfect on time.
So we will surely order again the food from Mahanakorn!

The claimed I would get 10 euros discount if I register with app, I did that and got "Voucher was rejected", wotheless.

Horrible service. A company trying to maximize profit at the cost of customer service.

Order is 1 hour late. Courier is unresponsive. It was stuck at "courier on the way to the restaurant" for 20min. After pick up courier is unresponsive and un trackable.

Chat bot is the definition of useless. I won't use them again.

I've been a loyal customer for two years, but since last week I will NEVER order from Thuisbezord again and you shouldn't either.

My dinner order was not delivered. After seeing it said "delivered" on the link I emailed customer support to ask for help.

The food was never delivered and the customer support said after looking into the matter there was nothing they could do. We pay you to deliver food, you cannot do what you were meant to do, how can you not help?

I asked for a refund, they said they won't issue it.

I sent proof that I've been a customer for the past 2 years, that I ordered from them four days prior to this incident,I've never had a problem.

But after being treated so poorly, and the customer service not investigating where my order went you have lost all my trust, and everyone I will talk to form today forward will hear about this story.

For a company with a 4.1 billion euro valuation, it is disappointing that you don't value your customers and cannot refund a simple dinner order when you did not hold up your part of the deal.

Not only this time!!! Fed up with this! Everytime i order somting i get a discount code but that code never works!!! When i try to call costumerservice i get disconnected! Total bullshit! I'm done with this, i rate no star! 🖕🖕

Ordered at KFC through Thuisbezorgd, however some products were missing. You can't reach anyone by phone, neither KFC nor Thuisbezorgd, only an AI Chatbot to save money not having to employ customer service. The Chatbot works horrible, still waiting for my money to be reimbursed for my missing food. Now I understand why restaurants are slowly stopping working with this company, terrible service!