Thumper's Pet Supplies Ltd Reviews 313

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We are delighted to have found Thumper's Pet Supplies! Brett and Laura gave us loads of helpful advice on pet nutrition before we even brought our puppy home and have helped us choose the most nutriti... See more

Rated 5 out of 5 stars

Laura & Brett offer an extremely professional business. They are always happy to answer any queries I have. The quality of food and treats available are excellent quality and I regularly get comments... See more

Rated 5 out of 5 stars

Great knowledge and genuine passion on all things dog related!!! Couldn’t recommend more 👍 They have helped me with knowing how to calm new puppies stomachs down after vaccinations through certain... See more

Rated 5 out of 5 stars

Excellent service and sensible advice I don't subscribe to the "review culture" and only give them when I genuinely have something to say. I cannot praise Thumper's Pet Supplies enough. Brett was... See more

Company details

  1. Pet Store

Written by the company

Bringing you a curated selection of the best, natural pet food and treats available in Bedford and beyond. We're passionate about quality care for our canine and feline friends, we set about ensuring we stock the best natural food and treats that are nutritionally rich, perfect in aiding our pets in living active lives


Contact info

4.9

Excellent

TrustScore 5 out of 5

313 reviews

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Rated 5 out of 5 stars

Outstanding!

Brett was very helpful, wide range of stock and more being ordered!! Fantastic business that’s only going to get bigger and better.
I would say best raw supplier in Bedfordshire and look for award to spending my money in there every month without fail!!

March 10, 2022
Rated 5 out of 5 stars

Excellent service and sensible advice

Excellent service and sensible advice

I don't subscribe to the "review culture" and only give them when I genuinely have something to say. I cannot praise Thumper's Pet Supplies enough. Brett was amazing and very kind. He met Merlin, our 18 month old, very timid, Golden Retriever and listened to all I had to say about Merlin's food. Brett then made several recommendations and he explained the reasoning behind them. It was obvious his recommendations were given from a point of genuine knowledge, not just someone trying to sell me something. The products I bought are excellent - Merlin loves his new food and clears his bowl in seconds. I will be back.

March 8, 2022
Rated 1 out of 5 stars

Considering I made the order 5 days…

Considering I made the order 5 days ago and wasn't notified that an item was out of stock until two days after I made the order.
I haven't even received a dispatched email. It's one star from me. Dreadful service.

February 12, 2022
Thumper's Pet Supplies Ltd logo

Reply from Thumper's Pet Supplies Ltd

I have sent you an email with whats been going on this last week personally. I'm not making excuses, I completely agree with your 1* review and comments. We have given you dreadful service which is not like us. I hope you can accept our apologies! Brett

Rated 5 out of 5 stars

Wonderful!

I bought a selection of pates and some junior food for my puppy and he has never been happier! Delivery was as expected and the lady who delivered it was lovely:

February 10, 2022
Rated 5 out of 5 stars

As always fast service

As always fast service, excellent customer service. Products were out of stock Laura kindly let me know when they would be back in and I got my order, happy me even happier dogs.

Thanks guys

January 7, 2022

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