Tiboo Reviews 526

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting its softness, strength, and eco-friendly nature. Many appreciate the convenience of the delivery service and the overall positive experience when placing orders. The company's commitment to quality and customer satisfaction is frequently mentioned. However, some customers experienced issues with delivery, noting damaged packaging or incomplete orders. A few other people also felt that the delivery service was unreliable, with some parcels arriving late or at incorrect addresses.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the softness, strength,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising its speed and efficiency,... See more

Order

Customers generally had positive experiences with ordering. Many reviewers found the ordering process easy... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and efficient service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love the ethos of this company. We bought the 100% Compostable and Biodegradable Loofah Sponge Scourers 12 Pack for us in our three log cabins. The prices seemed competitive, the communication was exc... See more

Rated 5 out of 5 stars

Five stars for the product, its value and quality but the most recent delivery was marred by the external packing box failing during its journey to me. Half of the box top was open and one roll wa... See more

Rated 5 out of 5 stars

Excellent toilet paper. Softer than mainstream brands. Fast delivery. Large sheet size compared to other brands. PFA free. On subscription now every 2 months. 3 ply and extra long rolls. Very happy c... See more

Rated 5 out of 5 stars

The company seems great. I like the products :the foaming handwash refills are convenient and good to use. The bamboo toilet rolls are beautifully presented (you can reuse the outers as wrapping pape... See more


Company details

  1. Cleaning Products Supplier
  2. Hygiene Articles Wholesaler
  3. Toiletries Store

Written by the company

Tiboo is an eco-friendly online store specialising in zero waste products for everyday life. Every day we witness the increasing effects of global warming. Deforestation is a massive contributor. With trees being harvested for such things as toilet paper, the knock-on effect is alarmingly clear. Tiboo is set to change that. In our time, use of toilet paper around the world has increased significantly and it’s part of our society today. Tiboo doesn’t use paper pulp from trees, we use pure bamboo instead which is one of the world’s fastest growing plants regrowing fully within two years. Bamboo toilet tissue is luxurious, anti-bacterial, naturally hypoallergenic and fantastic for your skin. So you can be eco-friendly without compromising on quality. Our range has quickly grown to include an entire range of sustainable cleaning products. Our products are designed for use in the home as well as for businesses who care about their green credentials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

526 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Googled what's the best toilet rolls…

Googled what's the best toilet rolls for someone with a severe medical intimate problem and tiboo was the first to come up. After buying a huge box of them I can honestly say they are the softest, strongest toilet paper I have ever had. No chemicals, no Bleach, just pure bamboo softness and strength. Very happy and will most definatly buy again

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery as forecast- Rolls look and feel good

Delivery as forecast. Rolls look and feel good....but it did make me realise that in my last order - the first of the 3 ply rolls that I'd ordered, you must have delivered my 2 ply rolls by mistake - the new ones are much bigger. These are sugar cane rolls - so an even better bet than the bamboo rolls given they are made using waste material

June 2, 2025
Rated 5 out of 5 stars

Excellent products

Really impressed with all the products I’ve purchased from Tiboo
The toilet rolls are very good quality and last the 3-4 months between subscription times.
I love the laundry sheets and it feels good not using any plastic or harmful chemicals .
The reusable face wipes are also brilliant!

May 19, 2025
Rated 5 out of 5 stars

Excellent toilet paper

Excellent toilet paper. Softer than mainstream brands. Fast delivery. Large sheet size compared to other brands. PFA free. On subscription now every 2 months. 3 ply and extra long rolls. Very happy customer. Far superior to conventional toilet rolls.

May 29, 2025
Rated 4 out of 5 stars

Subscription niggle!

The product is wonderful and I intend to buy from here for a long time. I wish there was a reminder that the next subscription was on the way with a pause facility option.
I forgot to check in time and now have two boxes at home! So I have had to cancel until I need more.

May 22, 2025
Rated 3 out of 5 stars

Tissues too small

The ordering and delivery were great. The sustainability is great. Unfortunately the tissues are too small and delicate for me. Not too good if you have a cold.

June 5, 2025
Unprompted review
Tiboo logo

Reply from Tiboo

thankyou for your review

Rated 5 out of 5 stars

A great find!

Found Tiboo recently and love the handwash. Have tried both fragrances and they smell lovely and leave hands feeling really soft. Just started using the lavender tumble dryer sheets and I am really pleased with those too. Will try other products next!

May 23, 2025
Rated 5 out of 5 stars

Already have a premium toilet til…

Already have a premium toilet rollsubscription plus kitchen roll just brought the bamboo cleaning cloths I think they are great good large size brought 2 different colours one for bathroom and other colour kitchen ones put in dishwasher for kitchen to clean they do last 6 washes in the dishwasher I'm happy with them

May 22, 2025
Rated 1 out of 5 stars

Great service in terms of website and…

Great service in terms of website and delivery, really can’t fault it.
I wanted to get some new cloths to replace my very old microfibre ones which I understand aren’t great for the environment but the bamboo clothes I ordered just haven’t quite hit the spot in terms of replacing them. I did take a risk ordering them without seeing them. They won’t be wasted but it will take me forever to get through such a huge amount, and I’m not entirely sure what I will use them for as they’re not substantial enough for me for cleaning the bathroom.

UPDATE Not quite sure why tiboo have replied with a lecture on microfibre, I was just giving an honest review on the clothes in case anyone else wanted to purchase them for the same reasons as me and were disappointed! Dropped my score down to 2 due to the unprofessional, curt reply.

Further update!
I recieved an email offering me a full refund and case of toilet rolls in exchange for removing my review or upping it to 5 stars. When I challenged this and recieved an apology I got an email saying I could have a full refund minus the toilet rolls and they hoped I would change my mind. I was told I would have the refund in a couple of days. 4 working days later and no refund. Apparently my review is punitive and not honest, take from that what you will!!

May 28, 2025
Tiboo logo

Reply from Tiboo

Thanks for the review, microfibre shreds micro- plastics whilst ours are 100% bamboo.
These cloths are totally different than microfibre cloths, our cloths are disposable and compostable.

Rated 1 out of 5 stars

Dreadful batch of toilet paper

Have done three orders of Tiboo sugarcane toilet paper. The first box I bought contained rolls that were badly squashed out of shape but the paper was ok, just didn’t look very good. The second box I bought was good but the last batch I bought in April is dreadful. Once you get a third of the way into the roll it sheds lots of loose fibres that are trapped in the roll which fall on the floor and make a mess so the remaining roll has to be binned. Also in a bid to make the paper softer (which there was no need for) the paper sheds a lot of fibrous dust when the sheets are torn off. The reason I bought the sugarcane toilet tissue in the first place was due to the fact that it shed less dust than other toilet paper. Not so this time ... very disappointing.

April 18, 2025
Tiboo logo

Reply from Tiboo

When I first looked at this review I thought-surely not for us? I have been communicating with you about this just a few hours ago? We could not replicate your problem despite us analysing the same batch, in addition we have never had any similar problems hence why Tiboo are the leading sustainable brand in the UK. However we produce millions of toilet rolls each year and possibly- just possibly one or two rolls may get below the radar. In addition to QC today I offered you a free case of toilet rolls which you gratefully accepted, therefore on the basis of good service, kindly amend or retract your review. It's really not appropriate.

Rated 5 out of 5 stars

I like Tiboo's ethic.

I love that Tiboo are trying to keep the planet clean.
I've used the makeup pads before, they are much better than the usual ones…and last longer.
I hope Tiboo keep up the good work

May 14, 2025
Rated 5 out of 5 stars

Fabulous

I have tried another company and your company's quality far exceeds the other. Also the fact delivery was amazing

May 12, 2025
Rated 3 out of 5 stars

Clean hands, but left feeling Blue!

I am motivated to reduce my plastic packaging whilst trying to stay cost neutral which is what led me to using foaming soaps, rather than liquid soap, in the first place. I have tried a few different brands before. I am also aware of my carbon footprint, so try to restrict my purchases to UK or UK-based companies and I established that Tiboo is both a UK company and dispatches from the UK, prior to ordering. Do note that foaming soaps require a special dispenser to foam the liquid and not just any bottle with a trigger.

These Tiboo refills are a shade cheaper than most of the other brands available with an individual tab just under one pound (based on the largest pack available comprising 24 tablets - 2 in each sachet - without a subscription discount, but benefitting from free postage within the UK).

The refill tablets arrived promptly, appear to have only modest, recyclable packaging and perform much the same as other brands. However, they were described as Zingy Grapefruit, but appear fairly odourless and the solution is blue, although I have never come across a blue citrus fruit before! This is why I have rated them with 3.5 and not 5 stars. It would have been nice to have had a free sample of the Coconilla, as I can only guess what the colour and scent will be and may not want 18 or 24 refills were these attributes to be a surprise too! I am as likely to try another brand next time, as not, however, this experience has brought to my attention that Tiboo offers a wide range of eco-friendly products which I am minded to try too.

May 11, 2025
Unprompted review
Tiboo logo

Reply from Tiboo

Thank you for your feedback. The tablets have a grapefruit fragrance, and are not directly produced from grapefruit. They also smell lovely to most of our customers!!

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