I ordered a car parking ticket for Blenheim palace Christmas market but the order did not process correctly and although I was debited the £12.50 no ticket arrived. After 24hrs of trying to see where... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Experience was fine, I couldn’t see what the view was like from the seat and the ambiguity of “one of your seats may have an obscured view”, that I had to agree to before I could continue. Is this... See more
Company replied
Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel tick... See more
Company replied
Worse to nice experience [initially given 1 rating and now to 4 rating ] since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime... See more
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Company details
Written by the company
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contact info
United Kingdom
- ticketek.co.uk
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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they don't care about their customers. The refund/exchange policy just doesn't exist
Customer Services must be automated AI. And they don't care about their customers. The refund/exchange policy just doesn't exist. In no other industry would you get away with this.
Tried to exchange tickets as bought the wrong day in error. Emailed Ticketek.....
"Unfortunately, given that your event is within 24 hours, we would be unable to authorise an exchange of your tickets"
Request was made almost 48 hours in advance of the event.........
"Our exchange and refund policies are made clear on the Ticketek website"
I've reviewed the T&Cs in detail there is no mention of 24 hour cut off.
Cheers guys. ££ down the bog and two disappointed kids.
November 24, 2025
Unprompted review
Reply from Ticketek UK
Hello Marci,
Thank you for relaying your experience.
We completely understand your frustration and are very sorry for the inconvenience caused. To clarify, it has always been our policy that exchanges cannot be processed within 24 hours of the event, but requests made with more than 48 hours’ notice are eligible for review.
Please email us directly so we can review your case and see what can be done. We appreciate your patience while we look into this.
Best,
Ticketek UK
Reply from Ticketek UK
Hi Julie,
Thanks for your review!
We’re really glad to hear the booking process went smoothly for you and that you secured seats you’re happy with. We appreciate you taking the time to share your experience!
Best,
Ticketek
Unable to choose specific seats
Gained priority access to Bill Bailey Tickets but site would not allow me to choose my own tickets. The selection was restricted to Block/Section number only.
November 25, 2025
Unprompted review
Reply from Ticketek UK
Hi Nicholas,
Thanks for your review!
We’re sorry to hear you weren’t able to select the exact seats you wanted. Some events only offer section-based allocation during priority windows, which can limit seat-by-seat selection. We appreciate the feedback and will pass it on to help improve the experience for future releases
Best,
Ticketek
Reply from Ticketek UK
Hi Mandy,
Thanks for your review!
We’re really glad to hear that our team was able to help you and that you had a positive experience with us.
Your feedback means a lot and will be passed along. We hope you enjoy the event!
Best,
Ticketek
Very easy site to use
November 24, 2025
Unprompted review
Reply from Ticketek UK
Hello Carole,
Thank you for your review!
We're delighted to hear you had a smooth experience navigating the site. We really appreciate you taking the time to leave feedback, and we hope you enjoy the event!
Best,
Ticketek UK
The company took my money and havnt…
The company took my money and havnt gave me a booking reference or anything ive got no proof if buying the tickets
November 24, 2025
Unprompted review
Reply from Ticketek UK
Hi Lyn,
Thank you for your review, and we’re sorry to hear that you haven’t received your booking confirmation — we understand how frustrating that must be.
We’ve already reached out to you directly to request a few details so that we can locate your order and resend your confirmation. Once we receive that information, we’ll be able to investigate this fully and get everything sorted for you as quickly as possible.
Please do get back in touch when you can. We’re ready to help and keen to resolve this for you.
Ticketek UK
The whole purchase was very…
The whole purchase was very straightforward thank you
November 23, 2025
Unprompted review
Reply from Ticketek UK
Hello Mrs Cornwell,
Thank you for the review!
We're so glad to hear the booking process was straightforward for you. We really appreciate your feedback and hope you have a fantastic time at the event!
Best,
Ticketek
Experience was fine, but the fees!!!
Experience was fine, I couldn’t see what the view was like from the seat and the ambiguity of “one of your seats may have an obscured view”, that I had to agree to before I could continue. Is this stopping me from complaining?
Considering how much I’m paying for what I know is just an assembly chair, in a sports hall this better be worth it for spending close to an additional £40 totalling from various charges. Tell me how else am I supposed to buy these tickets?
There was a confusing statement saying that refund protection was included but it appears as an additional charge, along with a service fee, and booking fee but don’t worry! Handling fee was waved!
November 24, 2025
Unprompted review
Reply from Ticketek UK
Hi Luke,
Thank you for taking the time to share your feedback. We’re glad to hear the overall experience was fine, but we’re sorry for the confusion and concerns you encountered during the booking process.
The message regarding a possible obscured view is included on certain events as required by the venue, and it must be confirmed before checkout to ensure customers are aware of any potential viewing limitations. It does not restrict you from raising concerns or contacting us later — you are absolutely still welcome to reach out if you experience any issues with your seats on the day.
Regarding the fees and charges shown at checkout, these are displayed separately so customers can see exactly what they’re paying for. Refund Protection is entirely optional and provided by a third-party insurer; it is listed as an additional charge only if it is selected. Service and booking fees cover the cost of providing ticketing services on behalf of the event organiser. When a handling fee is waived, we make sure that is clearly shown too.
We understand how important transparency is, and we genuinely appreciate you highlighting where things felt unclear — we are continually reviewing the booking journey to make it clearer and smoother for customers.
Ticketek UK
If you have any further questions or would like us to review your seat information, please feel free to get in touch. We’re here to help.
Crooked Fraudsters
This company is a complete load of fraudsters and crooks, I booked Xmas lights too Leeds Castle and they took 4. Payments of £320.50 and only refunded 2, they deny they took payments even though it shows on my bank statements. Don’t trust them
November 25, 2025
Unprompted review
Reply from Ticketek UK
Hello Andrew,
Thank you for taking the time to leave us a review.
We're incredibly sorry to read that your payment has not been returned to your account.
When taking payments over the phone, if the purchase times out, sometimes the payment is taken, but the order is considered unsuccessful.
That being said, we can still request for these unsuccessful transactions to be refunded in full, if this doesn't reverse back into your account automatically.
We appreciate your frustrations, we will resolve this as soon as possible. We have received your email, and we will confirm via email the next steps to receiving your refund.
Best,
Ticketek UK
I’m sorry to say that obtaining tickets…
I’m sorry to say that obtaining tickets was both tedious and time consuming. It may have been me but I suspect it wasn’t as my wife had the same issues and eventually gave up, delegating the onerous task to me!
November 20, 2025
Unprompted review
Reply from Ticketek UK
Hi E Cook,
Thank you for taking the time to share your feedback, and we’re really sorry to hear that you and your wife found the ticket-purchasing process tedious. That’s certainly not the experience we want for our customers.
We’re constantly working to improve the usability and speed of our booking journey, and feedback like yours is incredibly valuable in helping us identify where things can be made smoother.
If you’d be happy to share any further details about the issues you encountered, we’d really appreciate it — it would help us pinpoint the cause and work on improving the process for future visitors.
Thank you again for your comments, and we hope your experience with us is much smoother next time.
Ticketek UK
Very easy to purchased great detail of…
Very easy to purchased great detail of seating arrangements Very quick and easy to understand
November 23, 2025
Unprompted review
Reply from Ticketek UK
Hello Miss Dixon,
Thanks for the review!
We're delighted to hear that the seating information was clear and that the booking process felt quick and simple for you. Making everything easy to navigate is really important to us.
We hope you have an amazing time at the event!
Best,
Ticketek
They make ticketmaster look good
I was very happy to see this company as an alternative to the bigger names in this space. However, they failed on a very basic level to provide the tickets purchased within a reasonable timeframe. As a result I cannot recommend using them while any alternative exists.
November 24, 2025
Unprompted review
Reply from Ticketek UK
Hi Ciaran,
Thanks for your review!
We’re sorry to hear about the frustration caused. Please note that for some events, tickets are released 3 days before the event, so there can be a short waiting period before they appear.
We appreciate your feedback and will continue to work on making the experience smoother for our customers!
Best,
Ticketek
Reply from Ticketek UK
Hi Allan,
Thanks for your review!
We’re glad to hear you found the booking process quick and straightforward.
We hope you enjoy the event!
Best,
Ticketek
Refund Insurance Useless
I bought refund insurance. Don't bother. Waste of money.
November 21, 2025
Unprompted review
Reply from Ticketek UK
Hi Yvonne,
Thanks for your review!
We’re sorry to hear that you didn’t find the refund insurance useful. We appreciate your feedback and will take it on board to help improve our services.
Please note that refund insurance has its own terms and conditions, which can be reviewed on the provider’s website.
Best,
Ticketek
A little bit cumbersome to use…
A little bit cumbersome to use…. Needed a one time passcode to log back in each time is a bit annoying plus the insurance is not explained well enough. I made a date mistake and lost my money and had to order again
November 22, 2025
Unprompted review
Reply from Ticketek UK
Hi Mark,
Thanks for your review!
We appreciate your feedback and are sorry to hear about the frustration caused by the login process and the refund insurance.
If you email us directly, we can help set a new password or unlock your account. Please note that exchanges are offered for some events, and the rules vary depending on the event and when the exchange is requested.
We’ll also pass your comments on to help improve clarity and the overall user experience.
Best,
Ticketek
Great thanks
November 23, 2025
Unprompted review
Reply from Ticketek UK
Hello Customer,
Thanks for your review!
We’re glad everything was sorted and you’re happy with the service.
We hope you enjoy the event!
Best,
Ticketek
Great app easy to navigate through it
Great app easy to navigate through it. 😊
November 22, 2025
Unprompted review
Reply from Ticketek UK
Hi Janice,
Thanks for your review!
We’re delighted to hear you found the app easy to navigate and enjoyable to use.
We hope you enjoy the event!
Best,
Ticketek
Easy to use website
Easy to use website, got just What I wanted. Got Tickets straight away for printing at home , email follow up . Good job . Thank You.
November 20, 2025
Unprompted review
Reply from Ticketek UK
Hello,
Thanks for your review!
We’re glad to hear you found the website easy to use and that your tickets were delivered promptly.
We hope you enjoy the event!
Best,
Ticketek
Easy to find what I needed
Easy to find what I needed , all the information in one place and fast and easy checkout . Email immediately with my ticket details on .
November 21, 2025
Unprompted review
Reply from Ticketek UK
Hi Lucy,
Thanks for your review!
We’re glad to hear you found the website clear and straightforward, with all the information you needed and a quick, seamless checkout experience.
We hope you enjoy the event!
Best,
Ticketek
Very clear sometimes but going back…
Very clear sometimes but going back didn't often work - I went back to a different window. Abbreviations and price differences weren't always explained.
November 20, 2025
Unprompted review
Reply from Ticketek UK
Hi Elisabeth,
Thanks for your review!
We appreciate your feedback and are sorry to hear about the difficulties with navigating back and understanding abbreviations or price differences. We’ll pass your comments on to help improve the clarity and overall experience of the website.
Best,
Ticketek
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