Refund Dispute
Title: Refund Confirmed on 7 October – Still No Payment or Resolution
I am extremely disappointed with Ticketmaster South Africa’s handling of my refund and its lack of customer service.
On 7 October 2026, Ticketmaster confirmed in writing that one of my tickets had been refunded, my order had been successfully cancelled, and the funds would be returned to my original payment method within 14 working days.
It is now 5 November 2026, almost a month later, and I have still not received my refund.
Despite sending multiple follow-up emails, I have received no satisfactory explanation, proof of payment or confirmation of when my money will actually be returned.
What makes this particularly frustrating is that Ticketmaster explicitly confirmed that the refund had already been processed. Why am I still chasing money that was supposedly refunded weeks ago?
I have been patient and have given the company more than enough time to resolve the issue.
I am now considering escalating the matter to the National Consumer Commission (NCC) and initiating a formal credit card chargeback through FNB.
It is unacceptable for a major international ticketing company to confirm a refund and then leave a customer without their money or meaningful communication.
I am requesting immediate proof of the refund transaction, including the processing date and payment reference, or an urgent resolution.
I would strongly caution other customers about my experience with Ticketmaster South Africa’s refund process.